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 =?ISO-8859-1?Q?_Effectively_Workshop?=
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To: issccsr@panamaemb.org.sg
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Difficult people and situations are  part and parcel of=
  our  lives. However, avoiding difficult  colleagues/customers at work i=
s  not  an option. This workshop is  designed to help you gain insights i=
nto  the  psychology of difficult  people, understand the positive intent=
  behind  their difficult  behaviours, learn effective neuro-linguistic  =
 programming (NLP)  techniques to build trust and rapport, practice   ass=
ertive  communication to put your viewpoints across effectively, and   ac=
quire  effective strategies to handle four types of difficult people.&nbs=
p;
I'm pleased to inform you that we've   been granted  permission   by =
SkillsFuture Singapore to resume   classroom-based training since  June  =
2020. Strict safe distancing   measures will be in  place at our   worksh=
ops. Although we're allowed to   hold classes for up to 50  participants,=
  we'll be keeping our class   sizes small (capped at under  50% capacity=
) to  make the learning   environment safe for our  participants, trainer=
s and  employees at the   site. Participants will be  seated at their own=
 table,  and there will   be ample safe distancing of  at least 1m betwee=
n tables.  Participants   will also receive their meals  as individually =
packed bentos  to be   consumed in the room to avoid  inter-mingling with=
 other groups.
Key Topics Covered:&nbsp;
How to Handle Difficult Behavi=
ours&nbsp;

Understand different types of difficult behaviours
Acquire=
 the competency for handling difficult people&nbsp;

Insights into the =
Psychology of Difficult People&nbsp;

Understand why difficult people b=
ehave the way they do
Know the reason why their difficult behaviours are=
 aggravated when their intents are not met&nbsp;

Practise Empathy and =
Understand Their Needs&nbsp;

Build trust and rapport using effective N=
LP techniques
Understand the root cause of people's difficult behaviour&=
nbsp;

Express Yourself Assertively&nbsp;

Convey your viewpoints usi=
ng assertive communication techniques
Communicate effectively using effe=
ctive language patterns&nbsp;

Apply an Effective Strategy to Handle Di=
fficult People&nbsp;

Gain insights into the intent of four different t=
ypes of difficult people
Use an effective strategy to handle difficult p=
eople to achieve win-win outcomes&nbsp;

Handling Difficult People Effe=
ctively&nbsp;
Trainer:&nbsp;Mr Koh Thong Joo (click here for profile)&nb=
sp;
Date : Wednesday, 17 November 2021&nbsp;
Venue :&nbsp;Carlton Hotel=
, 76 Bras Basah Road&nbsp;
Time : 9:00am to 5:00pm (Registration starts =
at 8:45am)&nbsp;&nbsp;
Fee : $398 per participant (inclusive of Course M=
aterials, Stationery, Lunch and Refreshments)&nbsp;
To sign up for the w=
orkshop,&nbsp;please register online&nbsp;so    that we may reserve a sea=
t for you. Once we have received your    registration details, we will se=
nd you a confirmation email along with  an   invoice to facilitate your p=
ayment.
In the coming weeks, KC Academy will be conducting the following=
 classroom-based workshops:&nbsp;







HRM / HRD&nbsp;&nbsp;

=

Essential Skills for New Managers on 12 Nov (Fri)
Employment Act &amp; =
Its Practical Applications on 19 Nov (Fri)
Drafting HR Policies, Procedu=
res &amp; Employment Contracts on 7 Dec (Tue)
KPIs for an Effective Appr=
aisal on 10 Dec (Fri)
Structured Interviewing Skills on 25 Feb (Fri)
De=
veloping a Comprehensive Employee Handbook on 27 May (Fri)


Comp&amp;=
Ben / Payroll

Payroll Administration on 3 Dec (Fri)
How to Complete I=
R8A &amp; IR21 on 20 Jan (Thu)


Soft Skills&nbsp;&nbsp;

Essentials=
 of Email Writing &amp; Etiquette on 17 Nov (Wed)
Flourishing at Work wi=
th Positive Psychology on 8 Dec (Wed)
Impactful Presentation Skills on 1=
7 Dec (Thu)
Effective Negotiation Skills on 27 Jan (Thu)







=














For more information about these workshops an=
d to download the registration forms, please visit&nbsp;www.kcacademy.com=
=2Esg.
In the mean time, if you have any enquiries, I'll be glad to answ=
er them on tel: 6333 0305.
Looking forward to your participation in our =
workshops!
Jay GohKC Academy Pte LtdTel: 6333 0305We've moved! We're now=
 located at:960 Dunearn Road #06-25&nbsp;Singapore 589486WEBSITE:&nbsp;ht=
tp://www.kcacademy.com.sg
Note: To unsubscribe from this mailing list, p=
lease reply to this message and indicate UNSUBSCRIBE in the subject heade=
r.










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<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-wester=
n">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-w=
estern">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D=
"x-western">
<p><span style=3D"font-size: small;">Difficult people and s=
ituations are  part and parcel of  our  lives. However, avoiding difficul=
t  colleagues/customers at work is  not  an option. This workshop is  des=
igned to help you gain insights into  the  psychology of difficult  peopl=
e, understand the positive intent  behind  their difficult  behaviours, l=
earn effective neuro-linguistic   programming (NLP)  techniques to build =
trust and rapport, practice   assertive  communication to put your viewpo=
ints across effectively, and   acquire  effective strategies to handle fo=
ur types of difficult people.<strong>&nbsp;</strong></span></p>
<p><span=
 style=3D"font-size: small;">I'm pleased to inform you that we've   been =
granted  permission   by SkillsFuture Singapore to resume   classroom-bas=
ed training since  June  2020. Strict safe distancing   measures will be =
in  place at our   workshops. Although we're allowed to   hold classes fo=
r up to 50  participants,  we'll be keeping our class   sizes small (capp=
ed at under  50% capacity) to  make the learning   environment safe for o=
ur  participants, trainers and  employees at the   site. Participants wil=
l be  seated at their own table,  and there will   be ample safe distanci=
ng of  at least 1m between tables.  Participants   will also receive thei=
r meals  as individually packed bentos  to be   consumed in the room to a=
void  inter-mingling with other groups.</span></p>
<p><span style=3D"fon=
t-size: small;"><strong>Key Topics Covered:</strong>&nbsp;</span></p>
<p=
><span style=3D"font-size: small;"><strong>How to Handle Difficult Behavi=
ours</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: small=
;">Understand different types of difficult behaviours</span></li>
<li><s=
pan style=3D"font-size: small;">Acquire the competency for handling diffi=
cult people&nbsp;</span></li>
</ul>
<p><span style=3D"font-size: small;=
"><strong>Insights into the Psychology of Difficult People</strong>&nbsp;=
</span></p>
<ul>
<li><span style=3D"font-size: small;">Understand why d=
ifficult people behave the way they do</span></li>
<li><span style=3D"fo=
nt-size: small;">Know the reason why their difficult behaviours are aggra=
vated when their intents are not met&nbsp;</span></li>
</ul>
<p><span s=
tyle=3D"font-size: small;"><strong>Practise Empathy and Understand Their =
Needs</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: smal=
l;">Build trust and rapport using effective NLP techniques</span></li>
<=
li><span style=3D"font-size: small;">Understand the root cause of people'=
s difficult behaviour&nbsp;</span></li>
</ul>
<p><span style=3D"font-si=
ze: small;"><strong>Express Yourself Assertively</strong>&nbsp;</span></p=
>
<ul>
<li><span style=3D"font-size: small;">Convey your viewpoints usi=
ng assertive communication techniques</span></li>
<li><span style=3D"fon=
t-size: small;">Communicate effectively using effective language patterns=
&nbsp;</span></li>
</ul>
<p><span style=3D"font-size: small;"><strong>A=
pply an Effective Strategy to Handle Difficult People</strong>&nbsp;</spa=
n></p>
<ul>
<li><span style=3D"font-size: small;">Gain insights into th=
e intent of four different types of difficult people</span></li>
<li><sp=
an style=3D"font-size: small;">Use an effective strategy to handle diffic=
ult people to achieve win-win outcomes&nbsp;</span></li>
</ul>
<p><span=
 style=3D"font-size: small;"><strong>Handling Difficult People Effectivel=
y</strong>&nbsp;</span></p>
<p><span style=3D"font-size: small;"><strong=
>Trainer:&nbsp;<a href=3D"http://www.kcacademy.com.sg/trainers/koh-thong-=
joo/" target=3D"_blank">Mr Koh Thong Joo (click here for profile)</a></st=
rong>&nbsp;</span></p>
<p><span style=3D"font-size: small;"><strong>Date=
 : Wednesday, 17 November 2021</strong>&nbsp;</span></p>
<p><span style=3D=
"font-size: small;"><strong>Venue :&nbsp;</strong><strong>Carlton Hotel, =
76 Bras Basah Road</strong>&nbsp;</span></p>
<p><span style=3D"font-size=
: small;"><strong>Time : 9:00am to 5:00pm (Registration starts at 8:45am)=
</strong><strong>&nbsp;</strong>&nbsp;</span></p>
<p><span style=3D"font=
-size: small;"><strong>Fee : $398 per participant (</strong><strong>inclu=
sive of Course Materials, Stationery, Lunch and Refreshments)</strong>&nb=
sp;</span></p>
<p><span style=3D"font-size: small;">To sign up for the w=
orkshop,&nbsp;<strong>please </strong><a href=3D"https://www.kcacademy.co=
m.sg/components/workshops/handling-difficult-people-effectively-4th-run.h=
tml" target=3D"_blank"><strong>register online</strong></a>&nbsp;so    th=
at we may reserve a seat for you. Once we have received your    registrat=
ion details, we will send you a confirmation email along with  an   invoi=
ce to facilitate your payment.</span></p>
<p><span style=3D"font-size: s=
mall;">In the coming weeks, KC Academy will be conducting the following c=
lassroom-based workshops:&nbsp;</span></p>
<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">=

<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-west=
ern">
<p><span style=3D"font-size: small;"><strong>HRM / HRD</strong>&nb=
sp;&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: small;">Essenti=
al Skills for New Managers on 12 Nov (Fri)</span></li>
<li><span style=3D=
"font-size: small;">Employment Act &amp; Its Practical Applications on 19=
 Nov (Fri)</span></li>
<li><span style=3D"font-size: small;">Drafting HR=
 Policies, Procedures &amp; Employment Contracts on 7 Dec (Tue)</span></l=
i>
<li><span style=3D"font-size: small;">KPIs for an Effective Appraisal=
 on 10 Dec (Fri)</span></li>
<li><span style=3D"font-size: small;">Struc=
tured Interviewing Skills on 25 Feb (Fri)</span></li>
<li><span style=3D=
"font-size: small;">Developing a Comprehensive Employee Handbook on 27 Ma=
y (Fri)</span></li>
</ul>
</div>
<p><strong><span style=3D"font-size: =
small;">Comp&amp;Ben / Payroll</span></strong></p>
<ul>
<li><span style=
=3D"font-size: small;">Payroll Administration on 3 Dec (Fri)</span></li>
=

<li><span style=3D"font-size: small;">How to Complete IR8A &amp; IR21 on=
 20 Jan (Thu)</span></li>
</ul>
<div lang=3D"x-western">
<p><span styl=
e=3D"font-size: small;"><strong>Soft Skills</strong>&nbsp;&nbsp;</span></=
p>
<ul>
<li><span style=3D"font-size: small;">Essentials of Email Writi=
ng &amp; Etiquette on 17 Nov (Wed)</span></li>
<li><span style=3D"font-s=
ize: small;">Flourishing at Work with Positive Psychology on 8 Dec (Wed)<=
/span></li>
<li><span style=3D"font-size: small;">Impactful Presentation=
 Skills on 17 Dec (Thu)</span></li>
<li><span style=3D"font-size: small;=
">Effective Negotiation Skills on 27 Jan (Thu)</span></li>
</ul>
</div>=

<div lang=3D"x-western">
<div lang=3D"x-western">
<ul>
</ul>
</div>=

</div>
<div lang=3D"x-western">
<div lang=3D"x-western">
<ul>
</ul>=

</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div la=
ng=3D"x-western">
<p><span style=3D"font-size: small;">For more informat=
ion about these workshops and to download the registration forms, please =
visit&nbsp;<a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">www=
=2Ekcacademy.com.sg</a>.</span></p>
<p><span style=3D"font-size: small;"=
>In the mean time, if you have any enquiries, I'll be glad to answer them=
 on tel: 6333 0305.</span></p>
<p><span style=3D"font-size: small;">Look=
ing forward to your participation in our workshops!</span></p>
<address>=
<span style=3D"font-size: small;">Jay Goh</span></address><address><span =
style=3D"font-size: small;">KC Academy Pte Ltd</span></address><address><=
span style=3D"font-size: small;">Tel: 6333 0305</span></address><address>=
<strong><span style=3D"font-size: small;">We've moved! We're now located =
at:</span></strong></address><address><span style=3D"font-size: small;">9=
60 Dunearn Road #06-25&nbsp;Singapore 589486</span></address><address><sp=
an style=3D"font-size: small;">WEBSITE:&nbsp;<a href=3D"http://www.kcacad=
emy.com.sg/" target=3D"_blank">http://www.kcacademy.com.sg</a></span></ad=
dress>
<p><strong><span style=3D"font-size: small;">Note: To unsubscribe=
 from this mailing list, please reply to this message and indicate UNSUBS=
CRIBE in the subject header.</span></strong></p>
</div>
</div>
</div>
=

</div>
</div>
</div>
</div>
</div>
</div>
</div>
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