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 =?ISO-8859-1?Q?ing_=26_Etiquette_Workshop_on_23_August?=
From: KC Academy <mailera@kcacademy.biz>
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Business writing is not creative    writing! Corporate   individuals  w=
ho either write or proofread written    work must   understand there is a=
  big difference between old-fashioned    business   style (generally tau=
ght in  schools) versus what is expected in      modern business correspo=
ndence.&nbsp;
Through   this interactive live webinar&nbsp; using a  com=
bination  of  lectures,   exercises and group discussion,   participants =
will pick  up  quick fact   bites that are essential to  email correspond=
ence.
Upon completion of this webinar, participants will be able to:

=
Write effective business email.
Proofread and vet email samples.
Unders=
tand what email etiquette is.


This workshop will be delivered live v=
irtually via Zoom&nbsp;(download not required, stable live stream in brow=
ser available on Google Chrome/Mozilla Firefox)&nbsp;so that you may lear=
n in the comfort and safety of your home or office.

Trainer:&nbsp;Ms C=
aroline Josephine Dawson (view profile here)
Key Topics
Essentials of E=
ffective Business Writing&nbsp;

What is business correspondence=3F
Di=
fferences between business and creative writing
Identifying old-fashione=
d vs modern business writing styles
Writing skills using the 4 Cs: clear=
, concise, courteous and correct

Process of Effective Business Corresp=
ondence&nbsp;

Understanding attention span of readers
Summary writing=
: 5 Ws &amp; 1H
Concise writing essentials
Approaches to writing: voice=
, direct, indirect and persuasive
Controlling tone in writing
Common gr=
ammatical errors made in business correspondence
Identifying reader type=
s

Replying to Emails and Letters

The four-point plan used in emails=
 and letters
Phrases to use when replying to general letters of enquiry =
and to an aggrieved customer

Email Etiquette

Do's and Don'ts
Profe=
ssional Image
Ethics, CC &amp; BCC, italics and paragraphing rules
Avoi=
ding email abuse and harrassment


Training Delivery Methods&nbsp;

=
Online lecture
Group discussion/brainstorming (Break-out rooms in Zoom)
=

Case studies
Self-analysis/critique session
Learning from a partner (B=
reak-out rooms in Zoom)
Virtual engagement (Kahoot, Pigeonhole, Mentimet=
er)






Who Should Attend
Anyone   who needs to  improve and de=
velop   his/her  email writing style to   communicate  effectively with  =
 customers,  vendors, business associates   and co-workers
Date : Tuesda=
y, 23 August 2022
Time : 9:30am to 4:30pm (Online registration starts at=
 9:15am)&nbsp;
Fee : $288 per participant (inclusive of hand-outs &amp; =
e-certificates)
To sign up for the webinar,&nbsp;please&nbsp;register on=
line&nbsp;so       that we may reserve a seat for you. Once we have recei=
ved your       registration details, we will send you a confirmation emai=
l along with       an invoice to facilitate your payment.



In the c=
oming weeks, KC Academy will be conducting the following workshops:&nbsp;=








HRM / HRD&nbsp;&nbsp;

Structured Interviewing Skills o=
n 19 Aug (Fri)
Employment Act &amp; Its Practical Applications on 19 Aug=
 (Fri)
Essential Skills for New Managers on 23 Sep (Fri)
Drafting HR Po=
licies, Procedures &amp; Employment Contracts on 14 Oct (Fri)
Essential =
Coaching Skills for Managers on 18 Oct (Tue)
KPIs for an Effective Appra=
isal on 21 Oct (Fri)
Developing a Comprehensive Employee Handbook on 11 =
Nov (Fri)


Comp&amp;Ben / Payroll

How to Complete IR8A &amp; IR21 =
on 9 Sep (Fri)
Payroll Administration on 20 Sep (Tue)


Soft Skills&n=
bsp;&nbsp;

Flourishing at Work with Positive Psychology on 24 Aug (Wed=
)
Handling Difficult People Effectively on 29 Aug (Mon)
Impactful Prese=
ntation Skills on 8 Sep (Thu)
Essentials of Email Writing &amp; Etiquett=
e on 14 Sep (Wed)
Effective Business Writing Skills webinar on 11 Nov (F=
ri)


In-House Programmes

Building      Team Camaderie and  Perform=
ance - this team-building programme is      available only as an  in-hous=
e programme. Contact us for a discussion      today!










=





For more information about these workshops and to download the r=
egistration forms, please visit&nbsp;www.kcacademy.com.sg.
In the mean t=
ime, if you have any enquiries, I'll be glad to answer them on tel: 6333 =
0305.
Looking forward to your participation in our workshops!
Jay GohKC=
 Academy Pte LtdTel: 6333 0305We've moved! We're now located at:960 Dunea=
rn Road #06-25&nbsp;Singapore 589486WEBSITE:&nbsp;http://www.kcacademy.co=
m.sg
Note: To unsubscribe from this mailing list, please reply to this m=
essage and indicate UNSUBSCRIBE in the subject header.









=


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Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable

<div lang=3D"x-western">
<p><span style=3D"font-size: small;"><span styl=
e=3D"font-family: arial, helvetica, sans-serif;">Business writing is not =
creative    writing! Corporate   individuals  who either write or proofre=
ad written    work must   understand there is a  big difference between o=
ld-fashioned    business   style (generally taught in  schools) versus wh=
at is expected in      modern business correspondence.&nbsp;</span></span=
></p>
<p><span style=3D"font-size: small;"><span style=3D"font-family: a=
rial, helvetica, sans-serif;">Through   this interactive live webinar&nbs=
p; using a  combination  of  lectures,   exercises and group discussion, =
  participants will pick  up  quick fact   bites that are essential to  e=
mail correspondence.</span></span></p>
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-family: arial, helvetica, sans-serif;">Upon compl=
etion of this webinar, participants will be able to:</span></span></p>
<=
ul>
<li><span style=3D"font-size: small;"><span style=3D"font-family: ar=
ial, helvetica, sans-serif;">Write effective business email.</span></span=
></li>
<li><span style=3D"font-size: small;"><span style=3D"font-family:=
 arial, helvetica, sans-serif;">Proofread and vet email samples.</span></=
span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-fam=
ily: arial, helvetica, sans-serif;">Understand what email etiquette is.</=
span></span></li>
</ul>
</div>
<p><span style=3D"font-size: small;"><s=
pan style=3D"font-family: arial, helvetica, sans-serif;">This workshop wi=
ll be delivered live virtually via Zoom<strong>&nbsp;(download not requir=
ed, stable live stream in browser available on Google Chrome/Mozilla Fire=
fox)&nbsp;</strong>so that you may learn in the comfort and safety of you=
r home or office.</span></span></p>
<div lang=3D"x-western">
<p><strong=
><span style=3D"font-size: small;"><span style=3D"font-family: arial, hel=
vetica, sans-serif;">Trainer:&nbsp;<a href=3D"http://www.kcacademy.com.sg=
/trainers/caroline-josephine-dawson/">Ms Caroline Josephine Dawson (view =
profile here)</a></span></span></strong></p>
<p><strong><span style=3D"f=
ont-size: small;"><span style=3D"font-family: arial, helvetica, sans-seri=
f;">Key Topics</span></span></strong></p>
<p><span style=3D"font-size: s=
mall;"><span style=3D"font-family: arial, helvetica, sans-serif;"><strong=
>Essentials of Effective Business Writing</strong>&nbsp;</span></span></p=
>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-family=
: arial, helvetica, sans-serif;">What is business correspondence=3F</span=
></span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-=
family: arial, helvetica, sans-serif;">Differences between business and c=
reative writing</span></span></li>
<li><span style=3D"font-size: small;"=
><span style=3D"font-family: arial, helvetica, sans-serif;">Identifying o=
ld-fashioned vs modern business writing styles</span></span></li>
<li><s=
pan style=3D"font-size: small;"><span style=3D"font-family: arial, helvet=
ica, sans-serif;">Writing skills using the 4 Cs: clear, concise, courteou=
s and correct</span></span></li>
</ul>
<p><strong><span style=3D"font-s=
ize: small;"><span style=3D"font-family: arial, helvetica, sans-serif;">P=
rocess of Effective Business Correspondence&nbsp;</span></span></strong><=
/p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-fami=
ly: arial, helvetica, sans-serif;">Understanding attention span of reader=
s</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-family: arial, helvetica, sans-serif;">Summary writing: 5 Ws &amp; =
1H</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-family: arial, helvetica, sans-serif;">Concise writing essentials</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-family: arial, helvetica, sans-serif;">Approaches to writing: voice, =
direct, indirect and persuasive</span></span></li>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-family: arial, helvetica, sans-serif=
;">Controlling tone in writing</span></span></li>
<li><span style=3D"fon=
t-size: small;"><span style=3D"font-family: arial, helvetica, sans-serif;=
">Common grammatical errors made in business correspondence</span></span>=
</li>
<li><span style=3D"font-size: small;"><span style=3D"font-family: =
arial, helvetica, sans-serif;">Identifying reader types</span></span></li=
>
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"fon=
t-family: arial, helvetica, sans-serif;">Replying to Emails and Letters</=
span></span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><s=
pan style=3D"font-family: arial, helvetica, sans-serif;">The four-point p=
lan used in emails and letters</span></span></li>
<li><span style=3D"fon=
t-size: small;"><span style=3D"font-family: arial, helvetica, sans-serif;=
">Phrases to use when replying to general letters of enquiry and to an ag=
grieved customer</span></span></li>
</ul>
<p><strong><span style=3D"fon=
t-size: small;"><span style=3D"font-family: arial, helvetica, sans-serif;=
">Email Etiquette</span></span></strong></p>
<ul>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-family: arial, helvetica, sans-serif=
;">Do's and Don'ts</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-family: arial, helvetica, sans-serif;">Profession=
al Image</span></span></li>
<li><span style=3D"font-size: small;"><span =
style=3D"font-family: arial, helvetica, sans-serif;">Ethics, CC &amp; BCC=
, italics and paragraphing rules</span></span></li>
<li><span style=3D"f=
ont-size: small;"><span style=3D"font-family: arial, helvetica, sans-seri=
f;">Avoiding email abuse and harrassment</span></span></li>
</ul>
</div=
>
<p><span style=3D"font-size: small;"><span style=3D"font-family: arial=
, helvetica, sans-serif;">Training Delivery Methods&nbsp;</span></span></=
p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-famil=
y: arial, helvetica, sans-serif;">Online lecture</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-family: arial, helv=
etica, sans-serif;">Group discussion/brainstorming (Break-out rooms in Zo=
om)</span></span></li>
<li><span style=3D"font-size: small;"><span style=
=3D"font-family: arial, helvetica, sans-serif;">Case studies</span></span=
></li>
<li><span style=3D"font-size: small;"><span style=3D"font-family:=
 arial, helvetica, sans-serif;">Self-analysis/critique session</span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-famil=
y: arial, helvetica, sans-serif;">Learning from a partner (Break-out room=
s in Zoom)</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-family: arial, helvetica, sans-serif;">Virtual engagement=
 (Kahoot, Pigeonhole, Mentimeter)</span></span></li>
</ul>
<ul>
</ul>
=

<div lang=3D"x-western">
<ul>
</ul>
<p><strong><span style=3D"font-si=
ze: small;"><span style=3D"font-family: arial, helvetica, sans-serif;">Wh=
o Should Attend</span></span></strong></p>
<p lang=3D"EN-GB"><span style=
=3D"font-size: small;"><span style=3D"font-family: arial, helvetica, sans=
-serif;">Anyone   who needs to  improve and develop   his/her  email writ=
ing style to   communicate  effectively with   customers,  vendors, busin=
ess associates   and co-workers</span></span></p>
<p><strong><span style=
=3D"font-size: small;"><span style=3D"font-family: arial, helvetica, sans=
-serif;">Date : Tuesday, 23 August 2022</span></span></strong></p>
<p><s=
pan style=3D"font-size: small;"><span style=3D"font-family: arial, helvet=
ica, sans-serif;"><strong>Time : 9:30am to 4:30pm (Online registration st=
arts at 9:15am)</strong><strong>&nbsp;</strong></span></span></p>
<p><sp=
an style=3D"font-size: small;"><span style=3D"font-family: arial, helveti=
ca, sans-serif;"><strong>Fee : $288 per participant (<strong>inclusive of=
 hand-outs &amp; e-certificates</strong></strong><strong>)</strong></span=
></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-fa=
mily: arial, helvetica, sans-serif;">To sign up for the webinar,&nbsp;<st=
rong>please&nbsp;</strong><strong><a href=3D"https://www.kcacademy.com.sg=
/components/workshops/essentials-of-email-writing-and-etiquette-webinar.h=
tml" target=3D"_blank">register online</a></strong>&nbsp;so       that we=
 may reserve a seat for you. Once we have received your       registratio=
n details, we will send you a confirmation email along with       an invo=
ice to facilitate your payment.</span></span></p>
<div lang=3D"x-western=
">
<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D=
"font-size: small;"><span style=3D"font-family: arial, helvetica, sans-se=
rif;">In the coming weeks, KC Academy will be conducting the following wo=
rkshops:&nbsp;</span></span></p>
<div lang=3D"x-western">
<div lang=3D"=
x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<p>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;"><span=
 style=3D"font-family: arial, helvetica, sans-serif;"><strong>HRM / HRD</=
strong>&nbsp;&nbsp;</span></span></span></p>
<ul>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;"><span style=3D"font-fa=
mily: arial, helvetica, sans-serif;">Structured Interviewing Skills on 19=
 Aug (Fri)</span></span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;"><span style=3D"font-family: arial, h=
elvetica, sans-serif;">Employment Act &amp; Its Practical Applications on=
 19 Aug (Fri)</span></span></span></li>
<li><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;"><span style=3D"font-family: arial=
, helvetica, sans-serif;">Essential Skills for New Managers on 23 Sep (Fr=
i)</span></span></span></li>
<li><span style=3D"font-size: small;"><span=
 style=3D"font-size: small;"><span style=3D"font-family: arial, helvetica=
, sans-serif;">Drafting HR Policies, Procedures &amp; Employment Contract=
s on 14 Oct (Fri)</span></span></span></li>
<li><span style=3D"font-size=
: small;"><span style=3D"font-size: small;"><span style=3D"font-family: a=
rial, helvetica, sans-serif;">Essential Coaching Skills for Managers on 1=
8 Oct (Tue)</span></span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;"><span style=3D"font-family: arial, =
helvetica, sans-serif;">KPIs for an Effective Appraisal on 21 Oct (Fri)</=
span></span></span></li>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;"><span style=3D"font-family: arial, helvetica, sa=
ns-serif;">Developing a Comprehensive Employee Handbook on 11 Nov (Fri)</=
span></span></span></li>
</ul>
</div>
<p><strong><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;"><span style=3D"font-family=
: arial, helvetica, sans-serif;">Comp&amp;Ben / Payroll</span></span></sp=
an></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span style=
=3D"font-size: small;"><span style=3D"font-family: arial, helvetica, sans=
-serif;">How to Complete IR8A &amp; IR21 on 9 Sep (Fri)</span></span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;"><span style=3D"font-family: arial, helvetica, sans-serif;">Payro=
ll Administration on 20 Sep (Tue)</span></span></span></li>
</ul>
<div =
lang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D"=
font-size: small;"><span style=3D"font-family: arial, helvetica, sans-ser=
if;"><strong>Soft Skills</strong>&nbsp;&nbsp;</span></span></span></p>
<=
ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;"><span style=3D"font-family: arial, helvetica, sans-serif;">Flourishin=
g at Work with Positive Psychology on 24 Aug (Wed)</span></span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;"><span style=3D"font-family: arial, helvetica, sans-serif;">Handling D=
ifficult People Effectively on 29 Aug (Mon)</span></span></span></li>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;"><sp=
an style=3D"font-family: arial, helvetica, sans-serif;">Impactful Present=
ation Skills on 8 Sep (Thu)</span></span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><span style=3D"font=
-family: arial, helvetica, sans-serif;">Essentials of Email Writing &amp;=
 Etiquette on 14 Sep (Wed)</span></span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;"><span style=3D"font-=
family: arial, helvetica, sans-serif;">Effective Business Writing Skills =
webinar on 11 Nov (Fri)</span></span></span></li>
</ul>
</div>
<p><str=
ong><span style=3D"font-size: small;"><span style=3D"font-size: small;"><=
span style=3D"font-family: arial, helvetica, sans-serif;">In-House Progra=
mmes</span></span></span></strong></p>
<ul>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;"><span style=3D"font-family: =
arial, helvetica, sans-serif;">Building      Team Camaderie and  Performa=
nce - this team-building programme is      available only as an  in-house=
 programme. Contact us for a discussion      today!</span></span></span><=
/li>
</ul>
<div lang=3D"x-western">
<div lang=3D"x-western">
<ul>
</=
ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div=
 lang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><span style=3D"font-family: arial, helvetica, sans-se=
rif;">For more information about these workshops and to download the regi=
stration forms, please visit&nbsp;<a href=3D"http://www.kcacademy.com.sg/=
" target=3D"_blank">www.kcacademy.com.sg</a>.</span></span></span></p>
<=
p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><sp=
an style=3D"font-family: arial, helvetica, sans-serif;">In the mean time,=
 if you have any enquiries, I'll be glad to answer them on tel: 6333 0305=
=2E</span></span></span></p>
<p><span style=3D"font-size: small;"><span =
style=3D"font-size: small;"><span style=3D"font-family: arial, helvetica,=
 sans-serif;">Looking forward to your participation in our workshops!</sp=
an></span></span></p>
<address><address><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><span style=3D"font-family: arial, he=
lvetica, sans-serif;">Jay Goh</span></span></span></address><address><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;"><span sty=
le=3D"font-family: arial, helvetica, sans-serif;">KC Academy Pte Ltd</spa=
n></span></span></address><address><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><span style=3D"font-family: arial, helvetic=
a, sans-serif;">Tel: 6333 0305</span></span></span></address><address><st=
rong><span style=3D"font-size: small;"><span style=3D"font-size: small;">=
<span style=3D"font-family: arial, helvetica, sans-serif;">We've moved! W=
e're now located at:</span></span></span></strong></address><address><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;"><span sty=
le=3D"font-family: arial, helvetica, sans-serif;">960 Dunearn Road #06-25=
&nbsp;Singapore 589486</span></span></span></address><address><span style=
=3D"font-size: small;"><span style=3D"font-size: small;"><span style=3D"f=
ont-family: arial, helvetica, sans-serif;">WEBSITE:&nbsp;<a href=3D"http:=
//www.kcacademy.com.sg/" target=3D"_blank">http://www.kcacademy.com.sg</a=
></span></span></span></address>
<p><strong><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;"><span style=3D"font-family: arial=
, helvetica, sans-serif;">Note: To unsubscribe from this mailing list, pl=
ease reply to this message and indicate UNSUBSCRIBE in the subject header=
=2E</span></span></span></strong></p>
</address></div>
</div>
</div>
=
</div>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"=
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