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 =?ISO-8859-1?Q?ect_Debts_Workshop?=
From: Takx Training by Takx Solutions <mailera@takxtraining.com>
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This workshop is designed to assist people who often write letters of r=
eminders to expedite the overdue payment process.&nbsp; Businesses often =
have to follow up on overdue payments in order to keep their accounts up-=
to-date and their books balanced.&nbsp;
This one-day workshop will equip=
 you with the essential skills to make your letters of reminders more eff=
ective in retrieving debt. In addition to writing skills, participants wi=
ll also practise the proper and effective techniques for making follow-up=
 calls to debtors. Numerous samples, templates and case studies will be u=
sed to equip participants with the know-how and skills to write better le=
tters of reminder.
On completing this program, participants will be able=
 to:
&bull; Learn the proper format and style for writing reminder lette=
rs
&bull; Understand the fundamentals of collection letters and emails
=
&bull; Learn about the different categories of collection letters and ema=
ils
&bull; Learn how to use specific words and phrases to your advantage=

&bull; Learn how to write persuasively
&bull; Capture the reader&rsquo=
;s attention upfront
&bull; Use the right tone and style when writing
&=
bull; Master the techniques used for follow-up phone calls to expedite pa=
yment
On completing this programme, participants will be able to:


L=
earn the proper format and style for writing reminder letters
Understand=
 the fundamentals of collection letters and emails
Learn about the diffe=
rent categories of collection letters and emails
Learn how to use specif=
ic words and phrases to your advantage
Learn how to write persuasively
=
Capture the reader&rsquo;s attention upfront
Use the right tone and styl=
e when writing
Master the techniques used for follow-up phone calls to e=
xpedite payment


Trainer: Bryan Martin (view profile)
Key Topics Cov=
ered:&nbsp;
INTRODUCTION


The styles and approaches to business writ=
ing today
The fundamentals of collection letters and emails
Understandi=
ng the different stages of debt
The different categories of collection l=
etters and emails
When to use which type of letter/email when collecting=
 debt
The Do&rsquo;s and Don&rsquo;ts of collection letters&nbsp;


C=
ATEGORIES OF COLLECTION LETTERS AND EMAILS=20


The Reminder collectio=
n letter
The Inquiry collection letter
The Appeal collection letter
Th=
e Ultimatum collection letter
Useful phrases and words to capture attent=
ion and persuade&nbsp;


WRITING LETTERS OF REMINDER


Concise writ=
ing techniques
Using the right approach
Understanding legal liabilities=
 in writing
Format and structure for letters of reminder
The usage of t=
one when writing a letter of reminder
How to emphasize content and tone =
through the use of words and phrases
Substantiate the arguments/points t=
o get to the readers
Ways to emphasize urgency and expediency when writi=
ng letters of reminder&nbsp;


POST WRITING STRATEGIES=20


The fol=
low-through processes
The importance of collection calls
The 4 parts of=
 a telephone collection call
Conveying urgency and action&nbsp;




=

Date : Wednesday, 21 June 2023&nbsp;
Venue : Carlton Hotel, 76 Bras Bas=
ah Road&nbsp;
Time : 9:00am to 5:00pm (Registration starts at 8:45am)&nb=
sp;
Fee : $398 per participant (inclusive of Course Materials, Writing S=
tationery, Lunch and Refreshments)
To enrol for the workshop,&nbsp;pleas=
e&nbsp;register&nbsp;online&nbsp;so that we may reserve a seat for you. O=
nce we have received your registration details, we will send you a confir=
mation email along with an invoice to facilitate your payment.
Since 200=
7, TAKX Solutions has trained more than 15,000 participants from over 6,0=
00 organisations with our range of GST, tax, finance, risk management and=
 international trade documentation workshops. In the coming weeks, Takx S=
olutions will be conducting the following workshops:&nbsp;


Taxation&=
nbsp;

































=





































=





































=





































=





































=





































=





































=





































=





































=





































=





































=




































P=
reparing for GST Rate Change webinar on 14 Jun (Wed)
Preparing for GST R=
ate Change workshop (classroom-based) on 20 Jun (Tue)
GST: Zero-Rating f=
or International Services &amp; Exports on 15 Jun (Thu)
Mastering the Ba=
sic &amp; Intermediate Concepts of GST on 22 Jun (Thu)
Fundamentals of C=
orporate Tax on 21 Jul (Fri)
Introduction to Transfer Pricing on 26 Jul =
(Wed)
Withholding Tax on 22 Aug (Tue)


Finance / Accounting&nbsp; =20=


Introduction to Consolidated Accounts on 28 Jul (Fri)
A Practical Gu=
ide to 2023 FRS Updates on 29 Sep (Fri)

International Trade Documentat=
ion

Understanding Incoterms 2020 on 23 Jun (Fri)
Understanding Pitfal=
ls in LC Transactions on 11 Jul (Tue)
The Basics of Import/Export &amp; =
International Trade on 23 Aug (Wed)
Understanding the Essentials of Lett=
ers of Credit on 25 Aug (Fri)
How to Handle Export LCs &amp; BLs: Unders=
tanding the ISBP 745 &amp; Clarifications to UCP 600 on 26 Oct (Thu)


=

Finance for Non-Finance

Effective Cash Flow Management, Budgeting &am=
p; Analysis on 14 Jun (Wed)
Understanding Financial Statements for Non-F=
inance Persoonel on 13 Jul (Thu)







To find out more about th=
ese workshops and to download the registration forms, please visit&nbsp;w=
ww.takx.com.sg





























=





































=





































=





































=





































=





































=





































=





































=





































=





































=





































=





































=






In the mean time, if you have any enquiries, I'll be glad to =
answer them on tel: 6293 9068.
Looking forward to your participation in =
our workshop!&nbsp;






Jay Goh&nbsp;TAKX Solutions Pte LtdTel: =
6293 9068We've moved! We're now located at:&nbsp;960 Dunearn Road #06-25S=
ingapore 589486WEBSITE:&nbsp;http://www.takx.com.sg&nbsp;





Note=
: To unsubscribe from this mailing list, please reply to this message and=
 indicate UNSUBSCRIBE in the subject header.





--=_d4Htm7GRryK6uwhDiCBC+0ErpwqFg5MLNIOXUT9+9jMVvwOW
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable

<div lang=3D"x-western">
<p><span style=3D"font-size: small;">This works=
hop is designed to assist people who often write letters of reminders to =
expedite the overdue payment process.&nbsp; Businesses often have to foll=
ow up on overdue payments in order to keep their accounts up-to-date and =
their books balanced.&nbsp;</span></p>
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">This one-day workshop will equip yo=
u with the essential skills to make your letters of reminders more effect=
ive in retrieving debt. In addition to writing skills, participants will =
also practise the proper and effective techniques for making follow-up ca=
lls to debtors. Numerous samples, templates and case studies will be used=
 to equip participants with the know-how and skills to write better lette=
rs of reminder.</span></span></p>
<div id=3D"_mcePaste" style=3D"positio=
n: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow:=
 hidden;"><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">On completing this program, participants will be able to:</span></sp=
an></div>
<div id=3D"_mcePaste" style=3D"position: absolute; left: -1000=
0px; top: 0px; width: 1px; height: 1px; overflow: hidden;"><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">&bull;<span style=3D=
"white-space: pre;"> </span>Learn the proper format and style for writing=
 reminder letters</span></span></div>
<div id=3D"_mcePaste" style=3D"pos=
ition: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overf=
low: hidden;"><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;">&bull;<span style=3D"white-space: pre;"> </span>Understand the f=
undamentals of collection letters and emails</span></span></div>
<div id=
=3D"_mcePaste" style=3D"position: absolute; left: -10000px; top: 0px; wid=
th: 1px; height: 1px; overflow: hidden;"><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">&bull;<span style=3D"white-space: pre=
;"> </span>Learn about the different categories of collection letters and=
 emails</span></span></div>
<div id=3D"_mcePaste" style=3D"position: abs=
olute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidde=
n;"><span style=3D"font-size: small;"><span style=3D"font-size: small;">&=
bull;<span style=3D"white-space: pre;"> </span>Learn how to use specific =
words and phrases to your advantage</span></span></div>
<div id=3D"_mceP=
aste" style=3D"position: absolute; left: -10000px; top: 0px; width: 1px; =
height: 1px; overflow: hidden;"><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">&bull;<span style=3D"white-space: pre;"> </spa=
n>Learn how to write persuasively</span></span></div>
<div id=3D"_mcePas=
te" style=3D"position: absolute; left: -10000px; top: 0px; width: 1px; he=
ight: 1px; overflow: hidden;"><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">&bull;<span style=3D"white-space: pre;"> </span>=
Capture the reader&rsquo;s attention upfront</span></span></div>
<div id=
=3D"_mcePaste" style=3D"position: absolute; left: -10000px; top: 0px; wid=
th: 1px; height: 1px; overflow: hidden;"><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">&bull;<span style=3D"white-space: pre=
;"> </span>Use the right tone and style when writing</span></span></div>
=

<div id=3D"_mcePaste" style=3D"position: absolute; left: -10000px; top: =
0px; width: 1px; height: 1px; overflow: hidden;"><span style=3D"font-size=
: small;"><span style=3D"font-size: small;">&bull;<span style=3D"white-sp=
ace: pre;"> </span>Master the techniques used for follow-up phone calls t=
o expedite payment</span></span></div>
<div lang=3D"x-western"><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">On completing =
this programme, participants will be able to:</span></span></div>
<div l=
ang=3D"x-western">
<ul>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">Learn the proper format and style for writing re=
minder letters</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Understand the fundamentals of collecti=
on letters and emails</span></span></li>
<li><span style=3D"font-size: s=
mall;"><span style=3D"font-size: small;">Learn about the different catego=
ries of collection letters and emails</span></span></li>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">Learn how to use=
 specific words and phrases to your advantage</span></span></li>
<li><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">Learn ho=
w to write persuasively</span></span></li>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Capture the reader&rsquo;s att=
ention upfront</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Use the right tone and style when writi=
ng</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Master the techniques used for follow-up phone calls =
to expedite payment</span></span></li>
</ul>
</div>
<p><a style=3D"fon=
t-weight: bold;" href=3D"https://www.takx.com.sg/trainers/bryan-martin/">=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Train=
er: Bryan Martin (view profile)</span></span></a></p>
<p><span style=3D"=
font-size: small;"><span style=3D"font-size: small;"><strong>Key Topics C=
overed:</strong>&nbsp;</span></span></p>
<p><span style=3D"font-size: sm=
all;"><strong><span style=3D"font-size: small;">INTRODUCTION</span></stro=
ng></span></p>
<div lang=3D"x-western">
<ul>
<li><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">The styles and approaches =
to business writing today</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">The fundamentals of collecti=
on letters and emails</span></span></li>
<li><span style=3D"font-size: s=
mall;"><span style=3D"font-size: small;">Understanding the different stag=
es of debt</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">The different categories of collection lett=
ers and emails</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">When to use which type of letter/email =
when collecting debt</span></span></li>
<li><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">The Do&rsquo;s and Don&rsquo;ts o=
f collection letters&nbsp;</span></span></li>
</ul>
</div>
<span style=
=3D"font-size: small;"><strong>CATEGORIES OF COLLECTION LETTERS AND EMAIL=
S</strong><br /> </span>
<div lang=3D"x-western">
<ul>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">The Reminder col=
lection letter</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">The Inquiry collection letter</span></s=
pan></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">The Appeal collection letter</span></span></li>
<li><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">The Ultimatum c=
ollection letter</span></span></li>
<li><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">Useful phrases and words to capture a=
ttention and persuade&nbsp;</span></span></li>
</ul>
</div>
<div lang=3D=
"x-western"><strong><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">WRITING LETTERS OF REMINDER</span></span></strong></div>
=
<div lang=3D"x-western">
<ul>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Concise writing techniques</span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Using the right approach</span></span></li>
<li><span style=3D"font-=
size: small;"><span style=3D"font-size: small;">Understanding legal liabi=
lities in writing</span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">Format and structure for letters of =
reminder</span></span></li>
<li><span style=3D"font-size: small;"><span =
style=3D"font-size: small;">The usage of tone when writing a letter of re=
minder</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">How to emphasize content and tone through the u=
se of words and phrases</span></span></li>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Substantiate the arguments/poi=
nts to get to the readers</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Ways to emphasize urgency an=
d expediency when writing letters of reminder&nbsp;</span></span></li>
<=
/ul>
</div>
<span style=3D"font-size: small;"><strong>POST WRITING STRA=
TEGIES</strong><br /> </span>
<div lang=3D"x-western">
<ul>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">The follow-=
through processes</span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">The importance of collection calls</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">The 4 parts of a telephone collection call</span></span=
></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;">Conveying urgency and action&nbsp;</span></span></li>
</ul>
</di=
v>
</div>
<div lang=3D"x-western">
<p><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><strong>Date : Wednesday, 21 June 202=
3</strong>&nbsp;</span></span></p>
<p><span style=3D"font-size: small;">=
<span style=3D"font-size: small;"><strong>Venue : Carlton Hotel, 76 Bras =
Basah Road</strong>&nbsp;</span></span></p>
<p><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;"><strong>Time : 9:00am to 5:00p=
m (Registration starts at 8:45am)</strong>&nbsp;</span></span></p>
<p><s=
trong><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>Fee : $398 per participant (inclusive of Course Materials, Writing Stati=
onery, Lunch and Refreshments)</span></span></strong></p>
<p><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">To enrol for the=
 workshop,&nbsp;<strong>please&nbsp;</strong><strong><a href=3D"https://w=
ww.takx.com.sg/components/workshops/business-writing-to-collect-debts.htm=
l" target=3D"_blank">register&nbsp;online</a>&nbsp;</strong>so that we ma=
y reserve a seat for you. Once we have received your registration details=
, we will send you a confirmation email along with an invoice to facilita=
te your payment.</span></span></p>
<div lang=3D"x-western"><span style=3D=
"font-size: small;">Since 2007, TAKX Solutions has trained more than 15,0=
00 participants from over 6,000 organisations with our range of GST, tax,=
 finance, risk management and international trade documentation workshops=
=2E In the coming weeks, Takx Solutions will be conducting the following =
workshops:&nbsp;</span></div>
<div lang=3D"x-western">
<div lang=3D"x-w=
estern"><span style=3D"font-size: small;"><br /></span></div>
<div lang=3D=
"x-western"><strong><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">Taxation&nbsp;</span></span></strong></div>
<div lang=3D"=
x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">=

<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-west=
ern">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x=
-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=
=3D"x-western">
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ern">
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-western">
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=3D"x-western">
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<div=
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<div lang=3D"x-western">
<div lang=3D"x-weste=
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<div lang=3D"x-western">
<div lang=3D"x-western">
<ul>
<li><span=
 style=3D"font-size: small;"><span style=3D"font-size: small;">Preparing =
for GST Rate Change webinar on 14 Jun (Wed)</span></span></li>
<li><span=
 style=3D"font-size: small;"><span style=3D"font-size: small;">Preparing =
for GST Rate Change workshop (classroom-based) on 20 Jun (Tue)</span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;">GST: Zero-Rating for International Services &amp; Exports on 15 =
Jun (Thu)</span></span></li>
<li><span style=3D"font-size: small;"><span=
 style=3D"font-size: small;">Mastering the Basic &amp; Intermediate Conce=
pts of GST on 22 Jun (Thu)</span></span></li>
<li><span style=3D"font-si=
ze: small;"><span style=3D"font-size: small;">Fundamentals of Corporate T=
ax on 21 Jul (Fri)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Introduction to Transfer Pricing on=
 26 Jul (Wed)</span></span></li>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Withholding Tax on 22 Aug (Tue)</span></=
span></li>
</ul>
</div>
<div lang=3D"x-western"><span style=3D"font-si=
ze: small;"><strong>Finance / Accounting&nbsp;</strong><br /> </span>=20
=

<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">Introduction to Consolidated Accounts on 28 Jul (Fri)</span></span>=
</li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">A Practical Guide to 2023 FRS Updates on 29 Sep (Fri)</span></span>=
</li>
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">International Trade Documentation</span></span></stro=
ng></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Understanding Incoterms 2020 on 23 Jun (Fri)</span></span><=
/li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Understanding Pitfalls in LC Transactions on 11 Jul (Tue)</span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;">The Basics of Import/Export &amp; International Trade on 23 Aug =
(Wed)</span></span></li>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">Understanding the Essentials of Letters of Credi=
t on 25 Aug (Fri)</span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">How to Handle Export LCs &amp; BLs: =
Understanding the ISBP 745 &amp; Clarifications to UCP 600 on 26 Oct (Thu=
)</span></span></li>
</ul>
</div>
<p><strong><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Finance for Non-Finance</span>=
</span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">Effective Cash Flow Management, Budgeting &amp=
; Analysis on 14 Jun (Wed)</span></span></li>
<li><span style=3D"font-si=
ze: small;"><span style=3D"font-size: small;">Understanding Financial Sta=
tements for Non-Finance Persoonel on 13 Jul (Thu)</span></span></li>
</u=
l>
</div>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=
=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div=
 lang=3D"x-western"><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">To find out more about these workshops and to download the=
 registration forms, please visit&nbsp;<a href=3D"http://www.takx.com.sg/=
" target=3D"_blank">www.takx.com.sg</a></span></span></div>
</div>
</di=
v>
</div>
</div>
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<p><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">In the mean time, if you have =
any enquiries, I'll be glad to answer them on tel: 6293 9068.</span></spa=
n></p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">Looking forward to your participation in our workshop!&nbsp;</span>=
</span></p>
<div lang=3D"x-western">
<div lang=3D"x-western"><address>
=

<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-weste=
rn">
<div lang=3D"x-western">
<div lang=3D"x-western"><address><span st=
yle=3D"font-size: small;"><span style=3D"font-size: small;">Jay Goh&nbsp;=
</span></span></address><address><span style=3D"font-size: small;"><span =
style=3D"font-size: small;">TAKX Solutions Pte Ltd</span></span></address=
><address><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Tel: 6293 9068</span></span></address><address><strong><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">We've moved! We're =
now located at:&nbsp;</span></span></strong></address><address><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">960 Dunearn Roa=
d #06-25</span></span></address><address><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">Singapore 589486</span></span></addre=
ss><address><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;">WEBSITE:&nbsp;<a href=3D"http://www.takx.com.sg/" target=3D"_blank=
">http://www.takx.com.sg</a></span></span></address><address><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><a href=3D"http://w=
ww.takx.com.sg/" target=3D"_blank"></a>&nbsp;</span></span></address></di=
v>
</div>
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<div lang=3D"x-western">
<p><strong>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Note:=
 To unsubscribe from this mailing list, please reply to this message and =
indicate UNSUBSCRIBE in the subject header.</span></span></strong></p>
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