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 =?ISO-8859-1?Q?_=26_Debt_Recovery_Workshop?=
From: Takx Training by Takx Solutions <mailera@takxtraining.com>
To: issccsr@panamaemb.org.sg
Date: Thu, 22 Jun 2023 10:21:12 +0800
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Debt collection  plays an essential  role in any business. All  personnel=
 who are involved  in debt collection  must be trained to  assess the cha=
nce of recovery  within the first few  minutes into the  conversation wit=
h the debtor. More  importantly, to  preserve a good  business relationsh=
ip, they must be  diplomatic, tactful  and  well-versed in psychological =
concepts. Legal  action is often the  last  resort as it is not only cost=
ly, but also  time-consuming. The&nbsp;"Effective Credit Control &amp; De=
bt Recovery"&nbsp;workshop    by Takx Solutions will impart skills to hel=
p companies minimise bad    debts and improve profits through the use of =
a simple collection tool -    the telephone.
Trainer:&nbsp;Mr Gregory Ch=
ua (view profile)&nbsp;
Key topics covered:&nbsp;
* Lowering your risk =
factors - Developing &amp; maintaining a credit control process &amp; sys=
tem&nbsp;

The importance of having a credit control system
Causes of =
delinquency (external &amp; internal factors) in receivables
Establishin=
g policies
Examples of general collection policies&nbsp;

* Knowing yo=
ur legal rights - Understanding Singapore&rsquo;s Courts civil claims pro=
cedures

Learn the different functions of the Small Claims Tribunal, St=
ate Courts &amp; High Court
The process of a civil claim - from the Writ=
 of Summons right up to a winding-up/bankruptcy order&nbsp;

* Attribut=
es of an effective collections person - The different characteristics req=
uired to make a collections person effective

Different characteristics=
 a collections person can adopt to be more effective during a collections=
 encounter

* Collection techniques -  Simple, practical  &amp; effecti=
ve techniques to adopt during a  face-to-face or telephone  collections c=
all&nbsp;

&ldquo;Taboo&rdquo; words never to use during a collection c=
all/visit
The art of being in control of a conversation

* Understandi=
ng the various debtor profiles - Know the different types of delinquent d=
ebtors &amp; how to deal with them&nbsp;

Identifying the different typ=
es of delinquent debtor profiles &amp; how to manage them

*&nbsp;Handl=
ing  excuses &amp;  objections, gatekeepers etc. - How to tell the differ=
ence  between an  excuse or a real objection &amp; how to counter them&nb=
sp;

&ldquo;I&rsquo;ve already sent out the cheque&rdquo;;  &ldquo;The =
boss is not  around to sign the cheque...&rdquo; Learn how to  differenti=
ate between an  excuse and a genuine objection to non-payment  &amp; how =
to counter them
How to get past receptionists, secretaries or personal a=
ssistants etc. who are a barrier to getting to the correct person

Who =
Should Attend:&nbsp;Accounts  receivables   personnel, internal audit per=
sonnel, credit control  personnel, sales   &amp; marketing personnel, bus=
iness owners and anyone  responsible for   the collection of payments fro=
m customers&nbsp;
Date : Thursday, 20 July 2023&nbsp;
Venue : Carlton H=
otel, 76 Bras Basah Road&nbsp;
Time : 9:00am to 5:00pm (Registration sta=
rts at 8:45am)&nbsp;
Fee : $328 per participant (inclusive of Course Mat=
erials, Stationery, Buffet Lunch and Refreshments)&nbsp;

Types of Fund=
ing Available&nbsp;
1)&nbsp;SDF Funding&nbsp;&nbsp;&nbsp; $14 per partic=
ipant is available for company-sponsored participants who are Singaporean=
s/PRs&nbsp; &nbsp; For more information, please visit&nbsp;www.ssg.gov.sg=
/programmes-and-initiatives/funding/funding-for-employer-based-training.h=
tml&nbsp;
2)&nbsp;SkillsFuture Credit&nbsp;
 &nbsp;&nbsp;&nbsp;You may =
utilise your SkillsFuture  Credit to fund the  course fee  of this worksh=
op. It must be an  individual-initiated  attendance and not  under compan=
y training  arrangement.&nbsp;&nbsp;&nbsp; For more information, please v=
isit&nbsp;www.myskillsfuture.gov.sg/content/portal/en/career-resources/ca=
reer-resources/education-career-personal-development/SkillsFuture_Credit.=
html

To sign up for the workshop,&nbsp;please&nbsp;register online&nbs=
p;so    that we may reserve a seat for you. Once we have received your   =
 registration details, we will send you a confirmation email along with  =
  an invoice to facilitate your payment.&nbsp;
Since 2007, TAKX Solution=
s has trained more         than 15,000 participants from over 6,000 organ=
isations with our     range    of  GST, tax, finance, risk management and=
 international  trade        documentation workshops. In the coming weeks=
, Takx  Solutions will   be      conducting the following workshops:
&nb=
sp;

Taxation&nbsp;

























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Preparing for GST Rate Change webinar on 6 Jul (Thu)
Mast=
ering the Basic &amp; Intermediate Concepts of GST on 14 Jul (Fri)
Funda=
mentals of Corporate Tax on 21 Jul (Fri)
Preparing for GST Rate Change w=
orkshop (classroom-based) on 25 Jul (Tue)
Introduction to Transfer Prici=
ng on 26 Jul (Wed)
Withholding Tax on 22 Aug (Tue)
GST: Zero-Rating for=
 International Services &amp; Exports on 25 Aug (Fri)


Finance / Acco=
unting&nbsp; =20

Introduction to Consolidated Accounts on 28 Jul (Fri)=

Business Writing to Collect Debts on 13 Sep (Wed)
A Practical Guide to=
 2023 FRS Updates on 29 Sep (Fri)

International Trade Documentation

=

Understanding Incoterms 2020 on 23 Jun (Fri)
Understanding Pitfalls in =
LC Transactions on 21 Jul (Fri)
The Basics of Import/Export &amp; Intern=
ational Trade on 23 Aug (Wed)
Understanding the Essentials of Letters of=
 Credit on 25 Aug (Fri)
How to Handle Export LCs &amp; BLs: Understandin=
g the ISBP 745 &amp; Clarifications to UCP 600 on 26 Oct (Thu)


Finan=
ce for Non-Finance

Understanding Financial Statements for Non-Finance =
Personnel on 13 Jul (Thu)
Effective Cash Flow Management, Budgeting &amp=
; Analysis on 12 Oct (Thu)







To find out more about these wo=
rkshops and to download the registration forms, please visit&nbsp;www.tak=
x.com.sg
































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In the mean time, if you have any enquiries, I'll be glad to answer=
 them on tel: 6293 9068.
Looking forward to your participation in our wo=
rkshop!&nbsp;






Jay Goh&nbsp;TAKX Solutions Pte LtdTel: 6293 9=
068We've moved! We're now located at:&nbsp;960 Dunearn Road #06-25Singapo=
re 589486WEBSITE:&nbsp;http://www.takx.com.sg&nbsp;





Note: To u=
nsubscribe from this mailing list, please reply to this message and indic=
ate UNSUBSCRIBE in the subject header.

















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=20




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=




--=_o0XAenLaztWrliBlQ8MOJfq+rOh5tgg2HLgXe5nGzvrjmwVo
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<p><span style=3D"font-size: small;">Debt collection  plays an essential =
 role in any business. All  personnel who are involved  in debt collectio=
n  must be trained to  assess the chance of recovery  within the first fe=
w  minutes into the  conversation with the debtor. More  importantly, to =
 preserve a good  business relationship, they must be  diplomatic, tactfu=
l  and  well-versed in psychological concepts. Legal  action is often the=
  last  resort as it is not only costly, but also  time-consuming. The&nb=
sp;<strong>"Effective Credit Control &amp; Debt Recovery"</strong>&nbsp;w=
orkshop    by Takx Solutions will impart skills to help companies minimis=
e bad    debts and improve profits through the use of a simple collection=
 tool -    the telephone.</span></p>
<p><span style=3D"font-size: small;=
"><strong>Trainer:&nbsp;<a href=3D"https://www.takx.com.sg/trainers/grego=
ry-chua/" target=3D"_blank">Mr Gregory Chua (view profile)</a></strong>&n=
bsp;</span></p>
<p><span style=3D"font-size: small;">Key topics covered:=
&nbsp;</span></p>
<p><span style=3D"font-size: small;"><strong>* Lowerin=
g your risk factors - Developing &amp; maintaining a credit control proce=
ss &amp; system</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"font-=
size: small;">The importance of having a credit control system</span></li=
>
<li><span style=3D"font-size: small;">Causes of delinquency (external =
&amp; internal factors) in receivables</span></li>
<li><span style=3D"fo=
nt-size: small;">Establishing policies</span></li>
<li><span style=3D"fo=
nt-size: small;">Examples of general collection policies&nbsp;</span></li=
>
</ul>
<p><strong><span style=3D"font-size: small;">* Knowing your leg=
al rights - Understanding Singapore&rsquo;s Courts civil claims procedure=
s</span></strong></p>
<ul>
<li><span style=3D"font-size: small;">Learn =
the different functions of the Small Claims Tribunal, State Courts &amp; =
High Court</span></li>
<li><span style=3D"font-size: small;">The process=
 of a civil claim - from the Writ of Summons right up to a winding-up/ban=
kruptcy order&nbsp;</span></li>
</ul>
<p><strong><span style=3D"font-si=
ze: small;">* Attributes of an effective collections person - The differe=
nt characteristics required to make a collections person effective</span>=
</strong></p>
<ul>
<li><span style=3D"font-size: small;">Different char=
acteristics a collections person can adopt to be more effective during a =
collections encounter</span></li>
</ul>
<p><span style=3D"font-size: sm=
all;"><strong>* Collection techniques -  Simple, practical  &amp; effecti=
ve techniques to adopt during a  face-to-face or telephone  collections c=
all</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: small;=
">&ldquo;Taboo&rdquo; words never to use during a collection call/visit</=
span></li>
<li><span style=3D"font-size: small;">The art of being in con=
trol of a conversation</span></li>
</ul>
<p><span style=3D"font-size: s=
mall;"><strong>* Understanding the various debtor profiles - Know the dif=
ferent types of delinquent debtors &amp; how to deal with them</strong>&n=
bsp;</span></p>
<ul>
<li><span style=3D"font-size: small;">Identifying =
the different types of delinquent debtor profiles &amp; how to manage the=
m</span></li>
</ul>
<p><span style=3D"font-size: small;"><strong>*&nbsp=
;</strong><strong>Handling  excuses &amp;  objections, gatekeepers etc. -=
 How to tell the difference  between an  excuse or a real objection &amp;=
 how to counter them</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"=
font-size: small;">&ldquo;I&rsquo;ve already sent out the cheque&rdquo;; =
 &ldquo;The boss is not  around to sign the cheque...&rdquo; Learn how to=
  differentiate between an  excuse and a genuine objection to non-payment=
  &amp; how to counter them</span></li>
<li><span style=3D"font-size: sm=
all;">How to get past receptionists, secretaries or personal assistants e=
tc. who are a barrier to getting to the correct person</span></li>
</ul>=

<p><span style=3D"font-size: small;"><strong>Who Should Attend:&nbsp;</=
strong>Accounts  receivables   personnel, internal audit personnel, credi=
t control  personnel, sales   &amp; marketing personnel, business owners =
and anyone  responsible for   the collection of payments from customers&n=
bsp;</span></p>
<p><span style=3D"font-size: small;"><strong>Date : Thur=
sday, 20 July 2023</strong>&nbsp;</span></p>
<p><span style=3D"font-size=
: small;"><strong>Venue : Carlton Hotel, 76 Bras Basah Road</strong>&nbsp=
;</span></p>
<p><span style=3D"font-size: small;"><strong>Time : 9:00am =
to 5:00pm (Registration starts at 8:45am)</strong>&nbsp;</span></p>
<p><=
span style=3D"font-size: small;"><strong>Fee : $328 per participant (</st=
rong><strong>inclusive of Course Materials, Stationery, Buffet Lunch and =
Refreshments)</strong>&nbsp;</span></p>
<div>
<p><strong><span style=3D=
"font-size: small;">Types of Funding Available&nbsp;</span></strong></p>
=

<p><span style=3D"font-size: small;">1)&nbsp;<strong>SDF Funding</strong=
><br />&nbsp;&nbsp;&nbsp; $14 per participant is available for company-sp=
onsored participants who are Singaporeans/PRs<br />&nbsp; &nbsp; For more=
 information, please visit&nbsp;<a href=3D"https://www.ssg.gov.sg/program=
mes-and-initiatives/funding/funding-for-employer-based-training.html">www=
=2Essg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-bas=
ed-training.html</a>&nbsp;</span></p>
<p><span style=3D"font-size: small=
;">2)&nbsp;<strong>SkillsFuture Credit</strong>&nbsp;</span></p>
<span s=
tyle=3D"font-size: small;"> &nbsp;&nbsp;&nbsp;You may utilise your Skills=
Future  Credit to fund the  course fee  of this workshop. It must be an  =
individual-initiated  attendance and not  under company training  arrange=
ment.<br />&nbsp;&nbsp;&nbsp; For more information, please visit&nbsp;<st=
rong><a href=3D"https://www.myskillsfuture.gov.sg/content/portal/en/caree=
r-resources/career-resources/education-career-personal-development/Skills=
Future_Credit.html">www.myskillsfuture.gov.sg/content/portal/en/career-re=
sources/career-resources/education-career-personal-development/SkillsFutu=
re_Credit.html</a></strong></span></div>
<div lang=3D"x-western">
<p><s=
pan style=3D"font-size: small;">To sign up for the workshop,&nbsp;<strong=
>please&nbsp;</strong><strong><a href=3D"https://www.takx.com.sg/componen=
ts/workshops/effective-credit-control-and-debt-recovery.html" target=3D"_=
blank">register online</a>&nbsp;</strong>so    that we may reserve a seat=
 for you. Once we have received your    registration details, we will sen=
d you a confirmation email along with    an invoice to facilitate your pa=
yment.&nbsp;</span></p>
<div lang=3D"x-western"><span style=3D"font-size=
: small;">Since 2007, TAKX Solutions has trained more         than 15,000=
 participants from over 6,000 organisations with our     range    of  GST=
, tax, finance, risk management and international  trade        documenta=
tion workshops. In the coming weeks, Takx  Solutions will   be      condu=
cting the following workshops:</span></div>
<div lang=3D"x-western"><spa=
n style=3D"font-size: small;">&nbsp;</span></div>
<div lang=3D"x-western=
">
<div lang=3D"x-western"><strong><span style=3D"font-size: small;">Tax=
ation&nbsp;</span></strong></div>
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<ul>
<li><span style=3D"font-size: smal=
l;">Preparing for GST Rate Change webinar on 6 Jul (Thu)</span></li>
<li=
><span style=3D"font-size: small;">Mastering the Basic &amp; Intermediate=
 Concepts of GST on 14 Jul (Fri)</span></li>
<li><span style=3D"font-siz=
e: small;">Fundamentals of Corporate Tax on 21 Jul (Fri)</span></li>
<li=
><span style=3D"font-size: small;">Preparing for GST Rate Change workshop=
 (classroom-based) on 25 Jul (Tue)</span></li>
<li><span style=3D"font-s=
ize: small;">Introduction to Transfer Pricing on 26 Jul (Wed)</span></li>=

<li><span style=3D"font-size: small;">Withholding Tax on 22 Aug (Tue)</=
span></li>
<li><span style=3D"font-size: small;">GST: Zero-Rating for In=
ternational Services &amp; Exports on 25 Aug (Fri)</span></li>
</ul>
</=
div>
<div lang=3D"x-western"><span style=3D"font-size: small;"><strong>F=
inance / Accounting&nbsp;</strong><br /> </span>=20
<ul>
<li><span styl=
e=3D"font-size: small;">Introduction to Consolidated Accounts on 28 Jul (=
Fri)</span></li>
<li><span style=3D"font-size: small;">Business Writing =
to Collect Debts on 13 Sep (Wed)</span></li>
<li><span style=3D"font-siz=
e: small;">A Practical Guide to 2023 FRS Updates on 29 Sep (Fri)</span></=
li>
</ul>
<p><strong><span style=3D"font-size: small;">International Tr=
ade Documentation</span></strong></p>
<ul>
<li><span style=3D"font-size=
: small;">Understanding Incoterms 2020 on 23 Jun (Fri)</span></li>
<li><=
span style=3D"font-size: small;">Understanding Pitfalls in LC Transaction=
s on 21 Jul (Fri)</span></li>
<li><span style=3D"font-size: small;">The =
Basics of Import/Export &amp; International Trade on 23 Aug (Wed)</span><=
/li>
<li><span style=3D"font-size: small;">Understanding the Essentials =
of Letters of Credit on 25 Aug (Fri)</span></li>
<li><span style=3D"font=
-size: small;">How to Handle Export LCs &amp; BLs: Understanding the ISBP=
 745 &amp; Clarifications to UCP 600 on 26 Oct (Thu)</span></li>
</ul>
=
</div>
<p><strong><span style=3D"font-size: small;">Finance for Non-Fina=
nce</span></strong></p>
<ul>
<li><span style=3D"font-size: small;">Unde=
rstanding Financial Statements for Non-Finance Personnel on 13 Jul (Thu)<=
/span></li>
<li><span style=3D"font-size: small;">Effective Cash Flow Ma=
nagement, Budgeting &amp; Analysis on 12 Oct (Thu)</span></li>
</ul>
</=
div>
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western">
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<div lang=3D"x-western">
<div lang=3D=
"x-western"><span style=3D"font-size: small;">To find out more about thes=
e workshops and to download the registration forms, please visit&nbsp;<a =
href=3D"http://www.takx.com.sg/" target=3D"_blank">www.takx.com.sg</a></s=
pan></div>
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<p><=
span style=3D"font-size: small;">In the mean time, if you have any enquir=
ies, I'll be glad to answer them on tel: 6293 9068.</span></p>
<p><span =
style=3D"font-size: small;">Looking forward to your participation in our =
workshop!&nbsp;</span></p>
<div lang=3D"x-western">
<div lang=3D"x-west=
ern"><address>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div =
lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western"><a=
ddress><span style=3D"font-size: small;">Jay Goh&nbsp;</span></address><a=
ddress><span style=3D"font-size: small;">TAKX Solutions Pte Ltd</span></a=
ddress><address><span style=3D"font-size: small;">Tel: 6293 9068</span></=
address><address><strong><span style=3D"font-size: small;">We've moved! W=
e're now located at:&nbsp;</span></strong></address><address><span style=3D=
"font-size: small;">960 Dunearn Road #06-25</span></address><address><spa=
n style=3D"font-size: small;">Singapore 589486</span></address><address><=
span style=3D"font-size: small;">WEBSITE:&nbsp;<a href=3D"http://www.takx=
=2Ecom.sg/" target=3D"_blank">http://www.takx.com.sg</a></span></address>=
<address><span style=3D"font-size: small;"><a href=3D"http://www.takx.com=
=2Esg/" target=3D"_blank"></a>&nbsp;</span></address></div>
</div>
</di=
v>
</div>
</div>
<div lang=3D"x-western">
<p><strong><span style=3D"f=
ont-size: small;">Note: To unsubscribe from this mailing list, please rep=
ly to this message and indicate UNSUBSCRIBE in the subject header.</span>=
</strong></p>
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</address></div>
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