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We are in the business of building relationships! People are not =
necessarily difficult to deal with. They only seem difficult because we=
lack the skills of an appropriate communication style. You will learn =
the appropriate communication styles that will help avoid ineffective c=
ommunication and improve work relationships. Do not let negative experi=
ences affect your willingness to try and be assertive with anyone!
Upo=
n completion of this workshop, participants will be able to:
Understan=
d others' communication styles and how to customise one’s communica=
tion style in people relationships.
Identify communication barriers.
Un=
derstand the importance of effective assertive communication at the workp=
lace.
The approach to delivering the workshop is hands-on and skil=
l-based throughout. The learning environment is highly interactive betw=
een the workshop leader and participants, and among the participants th=
emselves. Peer learning from sharing experiences will be strongly encou=
raged. Learning methods include facilitator’s short input, group =
exercises and feedback, self-assessments, brainstorming, role plays and=
case studies related to real life applications.
Trainer: Ms Ca=
roline Josephine Dawson (view profile here)
Key Topics
Part One: Assert=
ive Fundamentals
Fundamentals of assertive behaviour
What is as=
sertiveness=3F
A self-test: How assertive are you now=3F
Assertiveness =
vs aggressive communication
Your right to be assertive
Roadblocks to as=
sertiveness
Part Two: Becoming an Assertive and Persuasive Communicato=
r for Instant Rapport
4 different communication styles
Understa=
nding body language and assertiveness
Language patterns for increased ra=
pport and influence
Watching your tone in language
Part Three: Puttin=
g Assertiveness to Work
Assertiveness - 5 keys to better working relat=
ionship
Speaking assertively and listening emphatically
Who Should At=
tend
Anyone who wants to develop their assertive skills as well as hon=
e their communication skills to achieve better working relationships
D=
ate : Wednesday, 15 May 2024
Venue : Carlton Hotel, 76 Bras Basah Road
=
Time : 9:00am to 5:00pm (Registration starts at 8:45am)
Fee : $398=
per participant (Course Materials, Stationery, Buffet Lunch and Refreshm=
ents will be provided)
To sign up for the workshop, please reg=
ister online so that we may reserve a seat for you. Once we have r=
eceived your registration details, we will send you a confirmation emai=
l along with an invoice to facilitate your payment.
=
=
=
=
=
=
=
=
=
=
=
=
In the coming weeks, KC Academy will be conducting the=
following workshops:
HRM / HRD
Leade=
rship Development: Inspiring Your Team to Achieve Success Together on 29 =
May (Wed)
Essential Coaching Skills for Managers on 5 Jun (Wed)
Employm=
ent Act & Its Practical Applications on 12 Jul (Fri)
Building High P=
erformance Teams on 17 Jul (Wed)
Essential Skills for New Managers on 23=
Aug (Fri)
Comp & Ben / Payroll
Payroll Administration on 1=
1 Jun (Tue)
Soft Skills
Enhance Your Thinking Skills: C=
ritical Thinking, Problem-Solving & Creativity on 10 May (Fri)
Essen=
tials of Email Writing & Etiquette on 15 May (Wed)
Effective Negotia=
tion Skills on 14 Jun (Fri)
Handling Difficult People Effectively on 26 =
Jun (Wed)
Flourishing at Work with Positive Psychology on 12 Jul (Fri)
=
Communicate Effectively Using the 6D Approach on 23 Jul (Tue)
Impactful =
Presentation Skills on 15 Aug (Wed)
A Practical Guide to Improving Produ=
ctivity & Time Management on 23 Aug (Fri)
Effective Business Writing=
Skills on 25 Sep (Wed)
Develop a Positive Mindset to Workplace Changes =
on 8 Nov (Fri)
For more information about these worksh=
ops and to download the registration forms, please visit www.kcacade=
my.com.sg.
In the mean time, if you have any enquiries, I'll be glad to =
answer them on tel: 6293 9068.
Looking forward to your participation in =
our workshops!
Jay GohKC Academy Pte LtdTel: 6293 9068We've moved! We're=
now located at:960 Dunearn Road #06-25 Singapore 589486WEBSITE:&nbs=
p;http://www.kcacademy.com.sgNote: To unsubscribe from this mailing list,=
please reply to this message and indicate UNSUBSCRIBE in the subject hea=
der.
=
=
=
=
=
=
=
=
=
=
=
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Content-Transfer-Encoding: quoted-printable
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-wester=
n">
<p><span style=3D"font-size: small;">We are in the business of build=
ing relationships! People are not necessarily difficult to deal with. T=
hey only seem difficult because we lack the skills of an appropriate =
communication style. You will learn the appropriate communication styles =
that will help avoid ineffective communication and improve work relat=
ionships. Do not let negative experiences affect your willingness to tr=
y and be assertive with anyone!</span></p>
<p><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Upon completion of this worksho=
p, participants will be able to:</span></span></p>
<ul>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">Understand other=
s' communication styles and how to customise one’s communication st=
yle in people relationships.</span></span></li>
<li><span style=3D"font-=
size: small;"><span style=3D"font-size: small;">Identify communication ba=
rriers.</span></span></li>
<li><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">Understand the importance of effective asserti=
ve communication at the workplace.</span></span></li>
</ul>
</div>
<p>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">The =
approach to delivering the workshop is hands-on and skill-based throug=
hout. The learning environment is highly interactive between the worksh=
op leader and participants, and among the participants themselves. Peer=
learning from sharing experiences will be strongly encouraged. Learnin=
g methods include facilitator’s short input, group exercises and =
feedback, self-assessments, brainstorming, role plays and case studies =
related to real life applications.</span></span></p>
<div lang=3D"x-west=
ern">
<p><strong><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">Trainer: <a href=3D"https://www.kcacademy.com.sg/traine=
rs/caroline-josephine-dawson/">Ms Caroline Josephine Dawson (view profile=
here)</a></span></span></strong></p>
<p><strong><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Key Topics</span></span></st=
rong></p>
<p><span style=3D"font-size: small;"><span style=3D"font-size:=
small;"><strong>Part One: Assertive Fundamentals</strong> </span></=
span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">Fundamentals of assertive behaviour</span></span></li>
<=
li><span style=3D"font-size: small;"><span style=3D"font-size: small;">Wh=
at is assertiveness=3F</span></span></li>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">A self-test: How assertive are =
you now=3F</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Assertiveness vs aggressive communication</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Your right to be assertive</span></span></li>
<li><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">Roadblock=
s to assertiveness</span></span></li>
</ul>
<p><strong><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Part Two: Becoming an=
Assertive and Persuasive Communicator for Instant Rapport </span></=
span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">4 different communication styles</span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Understanding body language and assertiveness</span></span></li>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;">Lang=
uage patterns for increased rapport and influence</span></span></li>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;">Watc=
hing your tone in language</span></span></li>
</ul>
<p><span style=3D"f=
ont-family: verdana, geneva;"><strong><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Part Three: Putting Assertiveness to Wor=
k</span></span></strong></span></p>
<ul>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Assertiveness - 5 keys to bette=
r working relationship</span></span></li>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Speaking assertively and listen=
ing emphatically</span></span></li>
</ul>
<p><strong><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">Who Should Attend</span=
></span></strong></p>
<p lang=3D"EN-GB"><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">Anyone who wants to develop their a=
ssertive skills as well as hone their communication skills to achieve b=
etter working relationships</span></span></p>
<p><strong><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Date : Wednesday, 15=
May 2024</span></span></strong></p>
<p><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><strong>Venue : Carlton Hotel, 76 Bra=
s Basah Road</strong><strong><br /></strong></span></span></p>
<p><span =
style=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Tim=
e : 9:00am to 5:00pm (Registration starts at 8:45am)</strong><strong>&nbs=
p;</strong></span></span></p>
<p><span style=3D"font-size: small;"><span=
style=3D"font-size: small;"><strong>Fee : $398 per participant (<strong>=
Course Materials, Stationery, Buffet Lunch and Refreshments will be provi=
ded</strong></strong><strong>)</strong></span></span></p>
<p><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">To sign up for t=
he workshop, <strong>please </strong><strong><a href=3D"https:/=
/www.kcacademy.com.sg/components/workshops/keys-to-instant-rapport-effect=
ive-communication-for-better-working-relationships.html" target=3D"_blank=
">register online</a></strong> so that we may reserve a seat for y=
ou. Once we have received your registration details, we will send you a=
confirmation email along with an invoice to facilitate your payment.</=
span></span></p>
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tern">
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x-western">
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g=3D"x-western">
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v lang=3D"x-western">
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ern">
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-western">
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=3D"x-western">
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<p><span style=3D"font-size: s=
mall;"><span style=3D"font-size: small;">In the coming weeks, KC Academy =
will be conducting the following workshops: </span></span></p>
<div=
lang=3D"x-western">
<div lang=3D"x-western">
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=
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<p><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><strong>HRM / HRD</strong> </spa=
n></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Leadership Development: Inspiring Your Team to Achiev=
e Success Together on 29 May (Wed)</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Essential Coaching =
Skills for Managers on 5 Jun (Wed)</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Employment Act &=
; Its Practical Applications on 12 Jul (Fri)</span></span></li>
<li><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">Building =
High Performance Teams on 17 Jul (Wed)</span></span></li>
<li><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Essential Skill=
s for New Managers on 23 Aug (Fri)</span></span></li>
</ul>
</div>
<di=
v lang=3D"x-western">
<p><strong><span style=3D"font-size: small;"><span=
style=3D"font-size: small;">Comp & Ben / Payroll</span></span></stro=
ng></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Payroll Administration on 11 Jun (Tue)</span></span></li>
=
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;"><strong>Soft Skills</strong> </span></span></p>
<ul>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">Enh=
ance Your Thinking Skills: Critical Thinking, Problem-Solving & Creat=
ivity on 10 May (Fri)</span></span></li>
<li><span style=3D"font-size: s=
mall;"><span style=3D"font-size: small;">Essentials of Email Writing &=
; Etiquette on 15 May (Wed)</span></span></li>
<li><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">Effective Negotiation Skil=
ls on 14 Jun (Fri)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Handling Difficult People Effective=
ly on 26 Jun (Wed)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Flourishing at Work with Positive P=
sychology on 12 Jul (Fri)</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Communicate Effectively Usin=
g the 6D Approach on 23 Jul (Tue)</span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Impactful Presentati=
on Skills on 15 Aug (Wed)</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">A Practical Guide to Improvi=
ng Productivity & Time Management on 23 Aug (Fri)</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">=
Effective Business Writing Skills on 25 Sep (Wed)</span></span></li>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;">Deve=
lop a Positive Mindset to Workplace Changes on 8 Nov (Fri)</span></span><=
/li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div=
lang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">For more information about these workshops and to dow=
nload the registration forms, please visit <a href=3D"http://www.kca=
cademy.com.sg/" target=3D"_blank">www.kcacademy.com.sg</a>.</span></span>=
</p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">In the mean time, if you have any enquiries, I'll be glad to answer t=
hem on tel: 6293 9068.</span></span></p>
<p><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">Looking forward to your participa=
tion in our workshops!</span></span></p>
<address><address><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Jay Goh</span></spa=
n></address><address><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">KC Academy Pte Ltd</span></span></address><address><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Tel: 6293 9=
068</span></span></address><address><strong><span style=3D"font-size: sma=
ll;"><span style=3D"font-size: small;">We've moved! We're now located at:=
</span></span></strong></address><address><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">960 Dunearn Road #06-25 Singapo=
re 589486</span></span></address><address><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">WEBSITE: <a href=3D"http://www.=
kcacademy.com.sg/" target=3D"_blank">http://www.kcacademy.com.sg</a></spa=
n></span></address><address><span style=3D"font-size: small;"><span style=
=3D"font-size: small;"><br /></span></span></address><address></address><=
address></address><address></address><address></address><address></addres=
s><address></address><address></address><address></address><address></add=
ress><address></address><address></address><address></address><address></=
address><address></address><address></address><address></address><address=
></address><address></address><address></address><address></address><addr=
ess></address><address></address><address></address><address></address><a=
ddress></address><address></address><address></address><address></address=
><address></address><address></address><address><strong><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">Note: To unsubscribe f=
rom this mailing list, please reply to this message and indicate UNSUBSCR=
IBE in the subject header.</span></span></strong></address></address></di=
v>
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