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 =?ISO-8859-1?Q?=26_Debt_Recovery_Workshop?=
From: Takx Training by Takx Solutions <mailera@takxtraining.com>
To: issccsr@panamaemb.org.sg
Date: Tue, 21 Feb 2023 10:56:19 +0800
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Debt collection  plays an essential role in any business. All personnel=
 who are involved  in debt collection must be trained to assess the chanc=
e of recovery  within the first few minutes into the conversation with th=
e debtor. More  importantly, to preserve a good business relationship, th=
ey must be  diplomatic, tactful and well-versed in psychological concepts=
=2E Legal  action is often the last resort as it is not only costly, but =
also  time-consuming. The&nbsp;"Effective Credit Control &amp; Debt Recov=
ery"&nbsp;workshop  by Takx Solutions will impart skills to help companie=
s minimise bad  debts and improve profits through the use of a simple col=
lection tool -  the telephone.
Trainer:&nbsp;Mr Gregory Chua (view profi=
le)&nbsp;
Key topics covered:&nbsp;
* Lowering your risk factors - Deve=
loping &amp; maintaining a credit control process &amp; system&nbsp;

T=
he importance of having a credit control system
Causes of delinquency (e=
xternal &amp; internal factors) in receivables
Establishing policies
Ex=
amples of general collection policies&nbsp;

* Knowing your legal right=
s - Understanding Singapore&rsquo;s Courts civil claims procedures

Lea=
rn the different functions of the Small Claims Tribunal, State Courts &am=
p; High Court
The process of a civil claim - from the Writ of Summons ri=
ght up to a winding-up/bankruptcy order&nbsp;

* Attributes of an effec=
tive collections person - The different characteristics required to make =
a collections person effective

Different characteristics a collections=
 person can adopt to be more effective during a collections encounter

=
* Collection techniques - Simple, practical &amp; effective techniques to=
 adopt during a face-to-face or telephone collections call&nbsp;

&ldqu=
o;Taboo&rdquo; words never to use during a collection call/visit
The art=
 of being in control of a conversation

* Understanding the various deb=
tor profiles - Know the different types of delinquent debtors &amp; how t=
o deal with them&nbsp;

Identifying the different types of delinquent d=
ebtor profiles &amp; how to manage them

*&nbsp;Handling excuses &amp; =
objections, gatekeepers etc. - How to tell the difference between an excu=
se or a real objection &amp; how to counter them&nbsp;

&ldquo;I&rsquo;=
ve already sent out the cheque&rdquo;; &ldquo;The boss is not around to s=
ign the cheque...&rdquo; Learn how to differentiate between an excuse and=
 a genuine objection to non-payment &amp; how to counter them
How to get=
 past receptionists, secretaries or personal assistants etc. who are a ba=
rrier to getting to the correct person

Who Should Attend:&nbsp;Account=
s receivables  personnel, internal audit personnel, credit control person=
nel, sales  &amp; marketing personnel, business owners and anyone respons=
ible for  the collection of payments from customers&nbsp;
Date : Friday,=
 10 March 2023&nbsp;
Venue : Carlton Hotel, 76 Bras Basah Road&nbsp;
Ti=
me : 9:00am to 5:00pm (Registration starts at 8:45am)&nbsp;
Fee : $328 p=
er participant (inclusive of Course Materials, Stationery, Buffet Lunch a=
nd Refreshments)&nbsp;

Types of Funding Available&nbsp;
1)&nbsp;SDF F=
unding&nbsp;&nbsp;&nbsp; $14 per participant is available for company-spo=
nsored participants who are Singaporeans/PRs&nbsp; &nbsp; For more inform=
ation, please visit&nbsp;www.ssg.gov.sg/programmes-and-initiatives/fundin=
g/funding-for-employer-based-training.html&nbsp;
2)&nbsp;SkillsFuture Cr=
edit&nbsp;
 &nbsp;&nbsp;&nbsp;You may utilise your SkillsFuture Credit t=
o fund the course fee  of this workshop. It must be an individual-initiat=
ed attendance and not  under company training arrangement.&nbsp;&nbsp;&nb=
sp; For more information, please visit&nbsp;www.myskillsfuture.gov.sg/con=
tent/portal/en/career-resources/career-resources/education-career-persona=
l-development/SkillsFuture_Credit.html

To sign up for the workshop,&nb=
sp;please&nbsp;register online&nbsp;so  that we may reserve a seat for yo=
u. Once we have received your  registration details, we will send you a c=
onfirmation email along with  an invoice to facilitate your payment.&nbsp=
;















Since                    2007,  TAKX Sol=
utions has trained  more than 15,000            participants     from    =
 over  6,000 organisations with our    range   of        GST, tax,   fina=
nce,   risk      management and    international   trade        documenta=
tion   workshops.   In the         coming weeks,  Takx    Solutions     w=
ill be    conducting the      following       workshops:&nbsp;
&nbsp;
T=
axation&nbsp;





























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=




Withholding Tax on 23 Feb (Thu)
Preparing for GST Rate Change web=
inar on 8 Mar (Wed)
Introduction to Transfer Pricing on 22 Mar (Wed)
Ma=
stering the Basic &amp; Intermediate Concepts of GST on 24 Mar (Fri)
GST=
: Zero-Rating for International Services &amp; Exports on 28 Mar (Tue)
F=
undamentals of Corporate Tax on 11 Apr (Thu)
Preparing for GST Rate Chan=
ge workshop (classroom-based) on 26 Apr (Wed)


Finance / Accounting&n=
bsp; =20

Accounting for Deferred Tax on 10 Mar (Fri)
Business Writing=
 to Collect Debts on 14 Mar (Tue)
Introduction to Process Automation for=
 Accountants with Power Query on 13 Apr (Thu)
A Practical Guide to 2023 =
FRS Updates on 5 May (Fri)
Introduction to Data Analytics for Accountant=
s with Power BI on 25 May (Thu)
Introduction to Consolidated Accounts on=
 28 Jul (Fri)

International Trade Documentation

The Basics of Impor=
t/Export &amp; International Trade on 22 Feb (Wed)
Understanding Incoter=
ms 2020 on 17 Mar (Fri)
How to Handle Export LCs &amp; BLs: Understandin=
g the ISBP 745 &amp; Clarifications to UCP 600 on 28 Apr (Fri)
Understan=
ding the Essentials of Letters of Credit on 26 May (Fri)
Understanding P=
itfalls in LC Transactions on 11 Jul (Tue)


Finance for Non-Finance
=

Effective Cash Flow Management, Budgeting &amp; Analysis on 16 Mar (Thu=
)
Understanding Financial Statements for Non-Finance Personnel on 10 May=
 (Wed)

































=








&nbsp;&nbsp;To find out more about these workshops and to =
download the registration forms, please visit&nbsp;&nbsp; www.takx.com.sg=





































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In the me=
an time, if you have any enquiries, I'll be glad to answer them on tel: 6=
293 9068.
Looking forward to your participation in our workshop!&nbsp;
=






Jay Goh&nbsp;TAKX Solutions Pte LtdTel: 6293 9068We've moved!=
 We're now located at:&nbsp;960 Dunearn Road #06-25Singapore 589486WEBSIT=
E:&nbsp;http://www.takx.com.sg&nbsp;





Note: To unsubscribe from=
 this mailing list, please reply to this message and indicate UNSUBSCRIBE=
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=20



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<div lang=3D"x-western">
<p><span style=3D"font-size: small;">Debt colle=
ction  plays an essential role in any business. All personnel who are inv=
olved  in debt collection must be trained to assess the chance of recover=
y  within the first few minutes into the conversation with the debtor. Mo=
re  importantly, to preserve a good business relationship, they must be  =
diplomatic, tactful and well-versed in psychological concepts. Legal  act=
ion is often the last resort as it is not only costly, but also  time-con=
suming. The&nbsp;<strong>"Effective Credit Control &amp; Debt Recovery"</=
strong>&nbsp;workshop  by Takx Solutions will impart skills to help compa=
nies minimise bad  debts and improve profits through the use of a simple =
collection tool -  the telephone.</span></p>
<p><span style=3D"font-size=
: small;"><strong>Trainer:&nbsp;<a href=3D"https://www.takx.com.sg/traine=
rs/gregory-chua/" target=3D"_blank">Mr Gregory Chua (view profile)</a></s=
trong>&nbsp;</span></p>
<p><span style=3D"font-size: small;">Key topics =
covered:&nbsp;</span></p>
<p><span style=3D"font-size: small;"><strong>*=
 Lowering your risk factors - Developing &amp; maintaining a credit contr=
ol process &amp; system</strong>&nbsp;</span></p>
<ul>
<li><span style=3D=
"font-size: small;">The importance of having a credit control system</spa=
n></li>
<li><span style=3D"font-size: small;">Causes of delinquency (ext=
ernal &amp; internal factors) in receivables</span></li>
<li><span style=
=3D"font-size: small;">Establishing policies</span></li>
<li><span style=
=3D"font-size: small;">Examples of general collection policies&nbsp;</spa=
n></li>
</ul>
<p><strong><span style=3D"font-size: small;">* Knowing yo=
ur legal rights - Understanding Singapore&rsquo;s Courts civil claims pro=
cedures</span></strong></p>
<ul>
<li><span style=3D"font-size: small;">=
Learn the different functions of the Small Claims Tribunal, State Courts =
&amp; High Court</span></li>
<li><span style=3D"font-size: small;">The p=
rocess of a civil claim - from the Writ of Summons right up to a winding-=
up/bankruptcy order&nbsp;</span></li>
</ul>
<p><strong><span style=3D"f=
ont-size: small;">* Attributes of an effective collections person - The d=
ifferent characteristics required to make a collections person effective<=
/span></strong></p>
<ul>
<li><span style=3D"font-size: small;">Differen=
t characteristics a collections person can adopt to be more effective dur=
ing a collections encounter</span></li>
</ul>
<p><span style=3D"font-si=
ze: small;"><strong>* Collection techniques - Simple, practical &amp; eff=
ective techniques to adopt during a face-to-face or telephone collections=
 call</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: smal=
l;">&ldquo;Taboo&rdquo; words never to use during a collection call/visit=
</span></li>
<li><span style=3D"font-size: small;">The art of being in c=
ontrol of a conversation</span></li>
</ul>
<p><span style=3D"font-size:=
 small;"><strong>* Understanding the various debtor profiles - Know the d=
ifferent types of delinquent debtors &amp; how to deal with them</strong>=
&nbsp;</span></p>
<ul>
<li><span style=3D"font-size: small;">Identifyin=
g the different types of delinquent debtor profiles &amp; how to manage t=
hem</span></li>
</ul>
<p><span style=3D"font-size: small;"><strong>*&nb=
sp;</strong><strong>Handling excuses &amp; objections, gatekeepers etc. -=
 How to tell the difference between an excuse or a real objection &amp; h=
ow to counter them</strong>&nbsp;</span></p>
<ul>
<li><span style=3D"fo=
nt-size: small;">&ldquo;I&rsquo;ve already sent out the cheque&rdquo;; &l=
dquo;The boss is not around to sign the cheque...&rdquo; Learn how to dif=
ferentiate between an excuse and a genuine objection to non-payment &amp;=
 how to counter them</span></li>
<li><span style=3D"font-size: small;">H=
ow to get past receptionists, secretaries or personal assistants etc. who=
 are a barrier to getting to the correct person</span></li>
</ul>
<p><s=
pan style=3D"font-size: small;"><strong>Who Should Attend:&nbsp;</strong>=
Accounts receivables  personnel, internal audit personnel, credit control=
 personnel, sales  &amp; marketing personnel, business owners and anyone =
responsible for  the collection of payments from customers&nbsp;</span></=
p>
<p><span style=3D"font-size: small;"><strong>Date : Friday, 10 March =
2023</strong>&nbsp;</span></p>
<p><span style=3D"font-size: small;"><str=
ong>Venue : Carlton Hotel, 76 Bras Basah Road</strong>&nbsp;</span></p>
=
<p><span style=3D"font-size: small;"><strong>Time : 9:00am to 5:00pm (Reg=
istration starts at 8:45am)</strong>&nbsp;</span></p>
<p><span style=3D"=
font-size: small;"><strong>Fee : $328 per participant (</strong><strong>i=
nclusive of Course Materials, Stationery, Buffet Lunch and Refreshments)<=
/strong>&nbsp;</span></p>
<div>
<p><strong><span style=3D"font-size: sm=
all;">Types of Funding Available&nbsp;</span></strong></p>
<p><span styl=
e=3D"font-size: small;">1)&nbsp;<strong>SDF Funding</strong><br />&nbsp;&=
nbsp;&nbsp; $14 per participant is available for company-sponsored partic=
ipants who are Singaporeans/PRs<br />&nbsp; &nbsp; For more information, =
please visit&nbsp;<a href=3D"https://www.ssg.gov.sg/programmes-and-initia=
tives/funding/funding-for-employer-based-training.html">www.ssg.gov.sg/pr=
ogrammes-and-initiatives/funding/funding-for-employer-based-training.html=
</a>&nbsp;</span></p>
<p><span style=3D"font-size: small;">2)&nbsp;<stro=
ng>SkillsFuture Credit</strong>&nbsp;</span></p>
<span style=3D"font-siz=
e: small;"> &nbsp;&nbsp;&nbsp;You may utilise your SkillsFuture Credit to=
 fund the course fee  of this workshop. It must be an individual-initiate=
d attendance and not  under company training arrangement.<br />&nbsp;&nbs=
p;&nbsp; For more information, please visit&nbsp;<strong><a href=3D"https=
://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-re=
sources/education-career-personal-development/SkillsFuture_Credit.html">w=
ww.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resour=
ces/education-career-personal-development/SkillsFuture_Credit.html</a></s=
trong></span></div>
<div lang=3D"x-western">
<p><span style=3D"font-siz=
e: small;">To sign up for the workshop,&nbsp;<strong>please&nbsp;</strong=
><strong><a href=3D"https://www.takx.com.sg/components/workshops/effectiv=
e-credit-control-and-debt-recovery.html" target=3D"_blank">register onlin=
e</a>&nbsp;</strong>so  that we may reserve a seat for you. Once we have =
received your  registration details, we will send you a confirmation emai=
l along with  an invoice to facilitate your payment.&nbsp;</span></p>
<d=
iv lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western"=
>
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tern">
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x-western">
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g=3D"x-western">
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<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<div lang=3D"x-western"><span style=3D"font-size: =
small;">Since                    2007,  TAKX Solutions has trained  more =
than 15,000            participants     from     over  6,000 organisation=
s with our    range   of        GST, tax,   finance,   risk      manageme=
nt and    international   trade        documentation   workshops.   In th=
e         coming weeks,  Takx    Solutions     will be    conducting the =
     following       workshops:&nbsp;</span></div>
<div lang=3D"x-wester=
n"><span style=3D"font-size: small;"><span style=3D"font-size: small;">&n=
bsp;</span></span></div>
<div lang=3D"x-western"><strong><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Taxation&nbsp;</span=
></span></strong></div>
<div lang=3D"x-western">
<div lang=3D"x-western=
">
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stern">
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tern">
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g=3D"x-western">
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<di=
v lang=3D"x-western">
<ul>
<li><span style=3D"font-size: small;"><span =
style=3D"font-size: small;">Withholding Tax on 23 Feb (Thu)</span></span>=
</li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">Preparing for GST Rate Change webinar on 8 Mar (Wed)</span></span><=
/li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Introduction to Transfer Pricing on 22 Mar (Wed)</span></span></li>
=

<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">=
Mastering the Basic &amp; Intermediate Concepts of GST on 24 Mar (Fri)</s=
pan></span></li>
<li><span style=3D"font-size: small;"><span style=3D"fo=
nt-size: small;">GST: Zero-Rating for International Services &amp; Export=
s on 28 Mar (Tue)</span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">Fundamentals of Corporate Tax on 11 =
Apr (Thu)</span></span></li>
<li><span style=3D"font-size: small;"><span=
 style=3D"font-size: small;">Preparing for GST Rate Change workshop (clas=
sroom-based) on 26 Apr (Wed)</span></span></li>
</ul>
</div>
<div lang=
=3D"x-western"><span style=3D"font-size: small;"><strong>Finance / Accoun=
ting&nbsp;</strong><br /> </span>=20
<ul>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Accounting for Deferred Tax on=
 10 Mar (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Business Writing to Collect Debts on 14 =
Mar (Tue)</span></span></li>
<li><span style=3D"font-size: small;"><span=
 style=3D"font-size: small;">Introduction to Process Automation for Accou=
ntants with Power Query on 13 Apr (Thu)</span></span></li>
<li><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">A Practical Gu=
ide to 2023 FRS Updates on 5 May (Fri)</span></span></li>
<li><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Introduction to=
 Data Analytics for Accountants with Power BI on 25 May (Thu)</span></spa=
n></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">Introduction to Consolidated Accounts on 28 Jul (Fri)</span></spa=
n></li>
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">International Trade Documentation</span></span></stro=
ng></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">The Basics of Import/Export &amp; International Trade on 22=
 Feb (Wed)</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Understanding Incoterms 2020 on 17 Mar (Fri=
)</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">How to Handle Export LCs &amp; BLs: Understanding the=
 ISBP 745 &amp; Clarifications to UCP 600 on 28 Apr (Fri)</span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Understanding the Essentials of Letters of Credit on 26 May (Fri)</sp=
an></span></li>
<li><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">Understanding Pitfalls in LC Transactions on 11 Jul (Tue)=
</span></span></li>
</ul>
</div>
<p><strong><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Finance for Non-Finance</span><=
/span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Effective Cash Flow Management, Budgeting &amp;=
 Analysis on 16 Mar (Thu)</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Understanding Financial Stat=
ements for Non-Finance Personnel on 10 May (Wed)</span></span></li>
</ul=
>
</div>
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<div lang=3D"x-western"><=
span style=3D"font-size: small;"><span style=3D"font-size: small;">&nbsp;=
&nbsp;To find out more about these workshops and to download the registra=
tion forms, please visit&nbsp;&nbsp; <a href=3D"http://www.takx.com.sg/" =
target=3D"_blank">www.takx.com.sg</a></span></span></div>
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<p><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">In the mean time, if you have any enquiries, I'll be glad to=
 answer them on tel: 6293 9068.</span></span></p>
<p><span style=3D"font=
-size: small;"><span style=3D"font-size: small;">Looking forward to your =
participation in our workshop!&nbsp;</span></span></p>
<div lang=3D"x-we=
stern">
<div lang=3D"x-western"><address>
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v lang=3D"x-western">
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<div lang=3D"x-western">=

<div lang=3D"x-western"><address><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Jay Goh</span></span></address><address><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">&nbsp;</=
span></span></address><address><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">TAKX Solutions Pte Ltd</span></span></address><=
address><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Tel: 6293 9068</span></span></address><address><strong><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">We've moved! We're n=
ow located at:&nbsp;</span></span></strong></address><address><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">960 Dunearn Road=
 #06-25</span></span></address><address><span style=3D"font-size: small;"=
><span style=3D"font-size: small;">Singapore 589486</span></span></addres=
s><address><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">WEBSITE:&nbsp;<a href=3D"http://www.takx.com.sg/" target=3D"_blank"=
>http://www.takx.com.sg</a></span></span></address><address><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><a href=3D"http://w=
ww.takx.com.sg/" target=3D"_blank"></a>&nbsp;</span></span></address></di=
v>
</div>
</div>
</div>
</div>
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<p><strong>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Note:=
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