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Difficult people and situations are part and parcel of our =
lives. However, avoiding difficult colleagues/customers at work i=
s not an option. This workshop is designed to help you gain insig=
hts into the psychology of difficult people, understand the posit=
ive intent behind their difficult behaviours, learn effective neu=
ro-linguistic programming (NLP) techniques to build trust and rap=
port, practice assertive communication to put your viewpoints acr=
oss effectively, and acquire effective strategies to handle four =
types of difficult people.
Key Topics Covered:
How to H=
andle Difficult Behaviours
Understand different types of difficu=
lt behaviours
Acquire the competency for handling difficult people =
Insights into the Psychology of Difficult People
Understand =
why difficult people behave the way they do
Know the reason why their di=
fficult behaviours are aggravated when their intents are not met
=
Practise Empathy and Understand Their Needs
Build trust and rap=
port using effective NLP techniques
Understand the root cause of people'=
s difficult behaviour
Express Yourself Assertively
Conv=
ey your viewpoints using assertive communication techniques
Communicate =
effectively using effective language patterns
Apply an Effective=
Strategy to Handle Difficult People
Gain insights into the inte=
nt of four different types of difficult people
Use an effective strategy=
to handle difficult people to achieve win-win outcomes
Handling=
Difficult People Effectively
Trainer: Mr Koh Thong Joo (clic=
k here for profile)
Date : Tuesday, 6 June 2023
Venue :&nbs=
p;Carlton Hotel, 76 Bras Basah Road
Time : 9:00am to 5:00pm (Regis=
tration starts at 8:45am)
Fee : $398 per participant (inclus=
ive of Course Materials, Stationery, Buffet Lunch and Refreshments) =
To sign up for the workshop, please register online so =
that we may reserve a seat for you. Once we have received your =
registration details, we will send you a confirmation email along =
with an invoice to facilitate your payment.
=
=
=
In the coming weeks, KC Academy will =
be conducting the following workshops:
HRM / HRD&nbs=
p;
Employment Act & Its Practical Applications on 7 Jul (Fri=
)
Essential Skills for New Managers on 24 Aug (Thu)
Essential Coaching =
Skills for Managers on 20 Sep (Wed)
Comp&Ben / Payroll
=
Compensation & Benefits Management on 31 May (Wed)
Payroll Administr=
ation on 9 Jun (Fri)
Soft Skills
Essentials of Email Wr=
iting & Etiquette (classroom-based) on 24 May (Wed)
Effective Busine=
ss Writing Skills webinar on 13 Jun (Tue)
Effective Negotiation Skills o=
n 16 Jun (Fri)
Communicate Effectively Using the 6D Approach on 23 Jun (=
Fri)
Impactful Presentation Skills on 13 Jul (Thu)
Effective Business W=
riting Skills (classroom-based) on 26 Jul (Wed)
Flourishing at Work with=
Positive Psychology on 22 Aug (Tue)
Essentials of Email Writing & E=
tiquette webinar on 24 Aug (Thu)
For more information =
about these workshops and to download the registration forms, please visi=
t www.kcacademy.com.sg.
In the mean time, if you have any enquiries=
, I'll be glad to answer them on tel: 6293 9068.
Looking forward to your=
participation in our workshops!
Jay GohKC Academy Pte LtdTel: 6293 9068=
We've moved! We're now located at:960 Dunearn Road #06-25 Singapore =
589486WEBSITE: http://www.kcacademy.com.sgNote: To unsubscribe from =
this mailing list, please reply to this message and indicate UNSUBSCRIBE =
in the subject header.
=
=
=
--=_4IopkvLxcZ7-kqlrcWMjlB0hPJaM5I0e4lTmtdYrHWMwdO+d
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Content-Transfer-Encoding: quoted-printable
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-wester=
n">
<p><span style=3D"font-size: small;">Difficult people and situati=
ons are part and parcel of our lives. However, avoiding difficult=
colleagues/customers at work is not an option. This workshop is =
designed to help you gain insights into the psychology of difficul=
t people, understand the positive intent behind their difficult =
behaviours, learn effective neuro-linguistic programming (NLP) =
techniques to build trust and rapport, practice assertive communic=
ation to put your viewpoints across effectively, and acquire effe=
ctive strategies to handle four types of difficult people.<strong=
> </strong></span></p>
<p><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;"><strong>Key Topics Covered:</strong> </sp=
an></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-=
size: small;"><strong>How to Handle Difficult Behaviours</strong> </=
span></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=
=3D"font-size: small;">Understand different types of difficult behaviours=
</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Acquire the competency for handling difficult people&=
nbsp;</span></span></li>
</ul>
<p><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;"><strong>Insights into the Psychology of Di=
fficult People</strong> </span></span></p>
<ul>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Understand why diff=
icult people behave the way they do</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Know the reason why=
their difficult behaviours are aggravated when their intents are not met=
</span></span></li>
</ul>
<p><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><strong>Practise Empathy and Understand T=
heir Needs</strong> </span></span></p>
<ul>
<li><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">Build trust and rapport=
using effective NLP techniques</span></span></li>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">Understand the root ca=
use of people's difficult behaviour </span></span></li>
</ul>
<p><=
span style=3D"font-size: small;"><span style=3D"font-size: small;"><stron=
g>Express Yourself Assertively</strong> </span></span></p>
<ul>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">Con=
vey your viewpoints using assertive communication techniques</span></span=
></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;">Communicate effectively using effective language patterns </s=
pan></span></li>
</ul>
<p><span style=3D"font-size: small;"><span style=
=3D"font-size: small;"><strong>Apply an Effective Strategy to Handle Diff=
icult People</strong> </span></span></p>
<ul>
<li><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Gain insights into th=
e intent of four different types of difficult people</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">U=
se an effective strategy to handle difficult people to achieve win-win ou=
tcomes </span></span></li>
</ul>
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;"><strong>Handling Difficult People E=
ffectively</strong> </span></span></p>
<p><span style=3D"font-size:=
small;"><span style=3D"font-size: small;"><strong>Trainer: <a href=3D=
"http://www.kcacademy.com.sg/trainers/koh-thong-joo/" target=3D"_blank">M=
r Koh Thong Joo (click here for profile)</a></strong> </span></span>=
</p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;"><strong>Date : Tuesday, 6 June 2023</strong> </span></span></p>
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><=
strong>Venue : </strong><strong>Carlton Hotel, 76 Bras Basah Road</s=
trong> </span></span></p>
<p><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><strong>Time : 9:00am to 5:00pm (Registrati=
on starts at 8:45am)</strong><strong> </strong> </span></span><=
/p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: small=
;"><strong>Fee : $398 per participant (</strong><strong>inclusive of Cour=
se Materials, Stationery, Buffet Lunch and Refreshments)</strong> </=
span></span></p>
<p><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">To sign up for the workshop, <strong>please </s=
trong><a href=3D"https://www.kcacademy.com.sg/components/workshops/handli=
ng-difficult-people-effectively-4th-run.html" target=3D"_blank"><strong>r=
egister online</strong></a> so that we may reserve a seat fo=
r you. Once we have received your registration details, we will s=
end you a confirmation email along with an invoice to facilitate =
your payment.</span></span></p>
<div lang=3D"x-western">
<div lang=3D"x=
-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
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=3D"x-western">
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lang=3D"x-western">
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rn">
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western">
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"x-western">
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ng=3D"x-western">
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iv lang=3D"x-western">
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>
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<div lang=3D"x-wes=
tern">
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<div lang=3D"x-western">
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x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">=
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ern">
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-western">
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=3D"x-western">
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lang=3D"x-western">
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=
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-weste=
rn">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-=
western">
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<div lang=3D"x-western">
<div lang=3D=
"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div la=
ng=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<d=
iv lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western"=
>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-wes=
tern">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"=
x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">=
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-west=
ern">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x=
-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=
=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div=
lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
=
<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"fo=
nt-size: small;">In the coming weeks, KC Academy will be conducting the f=
ollowing workshops: </span></p>
<div lang=3D"x-western">
<div lang=
=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div=
lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
=
<p><span style=3D"font-size: small;"><strong>HRM / HRD</strong> &nb=
sp;</span></p>
<ul>
<li><span style=3D"font-size: small;">Employment Ac=
t & Its Practical Applications on 7 Jul (Fri)</span></li>
<li><span =
style=3D"font-size: small;">Essential Skills for New Managers on 24 Aug (=
Thu)</span></li>
<li><span style=3D"font-size: small;">Essential Coachin=
g Skills for Managers on 20 Sep (Wed)</span></li>
</ul>
</div>
<ul>
<=
/ul>
<div lang=3D"x-western">
<p><strong><span style=3D"font-size: smal=
l;">Comp&Ben / Payroll</span></strong></p>
<ul>
<li><span style=3D"=
font-size: small;">Compensation & Benefits Management on 31 May (Wed)=
</span></li>
<li><span style=3D"font-size: small;">Payroll Administratio=
n on 9 Jun (Fri)</span></li>
</ul>
<p><span style=3D"font-size: small;"=
><strong>Soft Skills</strong> </span></p>
<ul>
<li><span sty=
le=3D"font-size: small;">Essentials of Email Writing & Etiquette (cla=
ssroom-based) on 24 May (Wed)</span></li>
<li><span style=3D"font-size: =
small;">Effective Business Writing Skills webinar on 13 Jun (Tue)</span><=
/li>
<li><span style=3D"font-size: small;">Effective Negotiation Skills =
on 16 Jun (Fri)</span></li>
<li><span style=3D"font-size: small;">Commun=
icate Effectively Using the 6D Approach on 23 Jun (Fri)</span></li>
<li>=
<span style=3D"font-size: small;">Impactful Presentation Skills on 13 Jul=
(Thu)</span></li>
<li><span style=3D"font-size: small;">Effective Busin=
ess Writing Skills (classroom-based) on 26 Jul (Wed)</span></li>
<li><sp=
an style=3D"font-size: small;">Flourishing at Work with Positive Psycholo=
gy on 22 Aug (Tue)</span></li>
<li><span style=3D"font-size: small;">Ess=
entials of Email Writing & Etiquette webinar on 24 Aug (Thu)</span></=
li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div =
lang=3D"x-western">
<p><span style=3D"font-size: small;">For more inform=
ation about these workshops and to download the registration forms, pleas=
e visit <a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">w=
ww.kcacademy.com.sg</a>.</span></p>
<p><span style=3D"font-size: small;"=
>In the mean time, if you have any enquiries, I'll be glad to answer them=
on tel: 6293 9068.</span></p>
<p><span style=3D"font-size: small;">Look=
ing forward to your participation in our workshops!</span></p>
<address>=
<address><span style=3D"font-size: small;">Jay Goh</span></address><addre=
ss><span style=3D"font-size: small;">KC Academy Pte Ltd</span></address><=
address><span style=3D"font-size: small;">Tel: 6293 9068</span></address>=
<address><strong><span style=3D"font-size: small;">We've moved! We're now=
located at:</span></strong></address><address><span style=3D"font-size: =
small;">960 Dunearn Road #06-25 Singapore 589486</span></address><ad=
dress><span style=3D"font-size: small;">WEBSITE: <a href=3D"http://w=
ww.kcacademy.com.sg/" target=3D"_blank">http://www.kcacademy.com.sg</a></=
span></address><address><span style=3D"font-size: small;"><br /></span></=
address><address></address><address></address><address></address><address=
><strong><span style=3D"font-size: small;">Note: To unsubscribe from this=
mailing list, please reply to this message and indicate UNSUBSCRIBE in t=
he subject header.</span></strong></address></address></div>
</div>
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iv>
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