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=?ISO-8859-1?Q?ct_Debts_Workshop?=
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This workshop is designed to assist people who often write letters o=
f reminders to expedite the overdue payment process. Businesses of=
ten have to follow up on overdue payments in order to keep their account=
s up-to-date and their books balanced.
This one-day workshop will=
equip you with the essential skills to make your letters of reminders m=
ore effective in retrieving debt. In addition to writing skills, partici=
pants will also practise the proper and effective techniques for making =
follow-up calls to debtors. Numerous samples, templates and case studies=
will be used to equip participants with the know-how and skills to writ=
e better letters of reminder.
On completing this program, participants w=
ill be able to:
• Learn the proper format and style for writing rem=
inder letters
• Understand the fundamentals of collection letters a=
nd emails
• Learn about the different categories of collection lett=
ers and emails
• Learn how to use specific words and phrases to you=
r advantage
• Learn how to write persuasively
• Capture the r=
eader’s attention upfront
• Use the right tone and style when=
writing
• Master the techniques used for follow-up phone calls to =
expedite payment
On completing this programme, participants will be able=
to:
Learn the proper format and style for writing reminder letters
=
Understand the fundamentals of collection letters and emails
Learn abou=
t the different categories of collection letters and emails
Learn how to=
use specific words and phrases to your advantage
Learn how to write per=
suasively
Capture the reader’s attention upfront
Use the right to=
ne and style when writing
Master the techniques used for follow-up phone=
calls to expedite payment
Trainer: Bryan Martin (view profile)
Key=
Topics Covered:
INTRODUCTION
The styles and approaches to bu=
siness writing today
The fundamentals of collection letters and emails
=
Understanding the different stages of debt
The different categories of c=
ollection letters and emails
When to use which type of letter/email when=
collecting debt
The Do’s and Don’ts of collection letters&n=
bsp;
CATEGORIES OF COLLECTION LETTERS AND EMAILS=20
The Reminde=
r collection letter
The Inquiry collection letter
The Appeal collection=
letter
The Ultimatum collection letter
Useful phrases and words to cap=
ture attention and persuade
WRITING LETTERS OF REMINDER
C=
oncise writing techniques
Using the right approach
Understanding legal =
liabilities in writing
Format and structure for letters of reminder
The=
usage of tone when writing a letter of reminder
How to emphasize conten=
t and tone through the use of words and phrases
Substantiate the argumen=
ts/points to get to the readers
Ways to emphasize urgency and expediency=
when writing letters of reminder
POST WRITING STRATEGIES=20
=
The follow-through processes
The importance of collection calls
The=
4 parts of a telephone collection call
Conveying urgency and action&nbs=
p;
Date : Wednesday, 23 April 2025
Venue : Carlton Hotel,=
76 Bras Basah Road
Time : 9:00am to 5:00pm (Registration starts a=
t 8:45am)
Fee : $450 per participant (inclusive of Course Material=
s, Writing Stationery, Lunch and Refreshments)
To enrol for the workshop=
, please register online so that we may reserve a se=
at for you. Once we have received your registration details, we will sen=
d you a confirmation email along with an invoice to facilitate your paym=
ent.
Since 2007, TAKX Solutions has trained more than 16,000 part=
icipants from over 6,500 organisations with our range of GST, tax, finan=
ce, risk management and international trade documentation workshops. In =
the coming weeks, Takx Solutions will be conducting the following worksh=
ops:
Taxation
=
=
=
=
=
=
=
=
=
=
=
=
Introduction to Transfer Pricing on 23 Apr (Wed)
=
Mastering the Basic & Intermediate Concepts of GST on 29 Apr (Tue)
=
Withholding Tax on 7 May (Wed)
Managing Transfer Pricing in Asia on 9 Ma=
y (Fri)
Fundamentals of Corporate Tax on 27 May (Tue)
GST: Zero-Rating =
for International Services & Exports on 13 Jun (Fri)
Finance / A=
ccounting =20
AI Automation for Accountants with VBA, ChatGPT &am=
p; Copilot on 24 Apr (Thu)
A Practical Guide to FRS Updates on 25 Apr (F=
ri)
Effective Credit Control & Debt Recovery on 21 May (Wed)
Prepar=
ing Cash Flow Statements - Getting it Right on 13 Jun (Fri)
Preparing Un=
audited Financial Statements on 19 Jun (Thu)
FRS Overview Part 1: A Prac=
tical Guide to the Commonly Used Accounting Standards on 25 Jul (Fri)
FR=
S Overview Part 2: A Practical Guide to the Commonly Used Accounting Stan=
dards on 12 Sep (Fri)
International Trade Documentation
The Basics =
of Import/Export & International Trade on 16 Apr (Wed)
Understanding=
the Essentials of Letters of Credit on 25 Apr (Fri)
How to Handle Expor=
t LCs & BLs: Understanding the Revised ISBP 821 & Clarifications =
to UCP 600 on 23 May (Fri)
Understanding Incoterms 2020 on 27 Jun (Fri)
=
Understanding Pitfalls in LC Transactions on 22 Aug (Fri)
Finance f=
or Non-Finance
Understanding Financial Statements for Non-Finance Pers=
onnel on 22 May (Thu)
Effective Cash Flow Management, Budgeting & An=
alysis on 15 Jul (Tue)
To find out more about these worksh=
ops and to download the registration forms, please visit www.takx.co=
m.sg
=
=
=
=
=
=
=
=
=
=
=
=
In the mean time, if you have any enquiries, I'll be glad to answer the=
m on tel: 6293 9068.
Looking forward to your participation in our worksh=
op!
Jay Goh TAKX Solutions Pte LtdTel: 6293 9068W=
e've moved! We're now located at: 960 Dunearn Road #06-25Singapore 5=
89486WEBSITE: http://www.takx.com.sgNote: To unsubscribe from this m=
ailing list, please reply to this message and indicate UNSUBSCRIBE in the=
subject header.
--=_Fm7+lCEtPkFg6tkkGiA7Cjvbawia6yW0GlfbC80FbPgyKdKF
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"fon=
t-size: small;">This workshop is designed to assist people who often wri=
te letters of reminders to expedite the overdue payment process. B=
usinesses often have to follow up on overdue payments in order to keep t=
heir accounts up-to-date and their books balanced. </span></p>
<p><=
span style=3D"font-size: small;"><span style=3D"font-size: small;">This =
one-day workshop will equip you with the essential skills to make your l=
etters of reminders more effective in retrieving debt. In addition to wr=
iting skills, participants will also practise the proper and effective t=
echniques for making follow-up calls to debtors. Numerous samples, templ=
ates and case studies will be used to equip participants with the know-h=
ow and skills to write better letters of reminder.</span></span></p>
<di=
v id=3D"_mcePaste" style=3D"position: absolute; left: -10000px; top: 0px;=
width: 1px; height: 1px; overflow: hidden;"><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">On completing this program, parti=
cipants will be able to:</span></span></div>
<div id=3D"_mcePaste" style=
=3D"position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px=
; overflow: hidden;"><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">•<span style=3D"white-space: pre;"> </span>Learn the=
proper format and style for writing reminder letters</span></span></div>=
<div id=3D"_mcePaste" style=3D"position: absolute; left: -10000px; top:=
0px; width: 1px; height: 1px; overflow: hidden;"><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">•<span style=3D"white-s=
pace: pre;"> </span>Understand the fundamentals of collection letters and=
emails</span></span></div>
<div id=3D"_mcePaste" style=3D"position: abs=
olute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidde=
n;"><span style=3D"font-size: small;"><span style=3D"font-size: small;">&=
bull;<span style=3D"white-space: pre;"> </span>Learn about the different =
categories of collection letters and emails</span></span></div>
<div id=3D=
"_mcePaste" style=3D"position: absolute; left: -10000px; top: 0px; width:=
1px; height: 1px; overflow: hidden;"><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">•<span style=3D"white-space: pre;">=
</span>Learn how to use specific words and phrases to your advantage</sp=
an></span></div>
<div id=3D"_mcePaste" style=3D"position: absolute; left=
: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;"><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;">•<span =
style=3D"white-space: pre;"> </span>Learn how to write persuasively</span=
></span></div>
<div id=3D"_mcePaste" style=3D"position: absolute; left: =
-10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;"><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">•<span st=
yle=3D"white-space: pre;"> </span>Capture the reader’s attention up=
front</span></span></div>
<div id=3D"_mcePaste" style=3D"position: absol=
ute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;=
"><span style=3D"font-size: small;"><span style=3D"font-size: small;">&bu=
ll;<span style=3D"white-space: pre;"> </span>Use the right tone and style=
when writing</span></span></div>
<div id=3D"_mcePaste" style=3D"positio=
n: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow:=
hidden;"><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">•<span style=3D"white-space: pre;"> </span>Master the technique=
s used for follow-up phone calls to expedite payment</span></span></div>
=
<div lang=3D"x-western"><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">On completing this programme, participants will be ab=
le to:</span></span></div>
<div lang=3D"x-western">
<ul>
<li><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">Learn the prop=
er format and style for writing reminder letters</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Under=
stand the fundamentals of collection letters and emails</span></span></li=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Learn about the different categories of collection letters and emails</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Learn how to use specific words and phrases to your adv=
antage</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Learn how to write persuasively</span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Capture the reader’s attention upfront</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Use t=
he right tone and style when writing</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Master the techniqu=
es used for follow-up phone calls to expedite payment</span></span></li>
=
</ul>
</div>
<p><a style=3D"font-weight: bold;" href=3D"https://www.ta=
kx.com.sg/trainers/bryan-martin/"><span style=3D"font-size: small;"><span=
style=3D"font-size: small;">Trainer: Bryan Martin (view profile)</span><=
/span></a></p>
<p><span style=3D"font-size: small;"><span style=3D"font-=
size: small;"><strong>Key Topics Covered:</strong> </span></span></p=
>
<p><span style=3D"font-size: small;"><strong><span style=3D"font-size:=
small;">INTRODUCTION</span></strong></span></p>
<div lang=3D"x-western"=
>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">The styles and approaches to business writing today</span></span>=
</li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">The fundamentals of collection letters and emails</span></span></li=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Understanding the different stages of debt</span></span></li>
<li><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">The diffe=
rent categories of collection letters and emails</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">When =
to use which type of letter/email when collecting debt</span></span></li>=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>The Do’s and Don’ts of collection letters </span></span=
></li>
</ul>
</div>
<span style=3D"font-size: small;"><strong>CATEGORI=
ES OF COLLECTION LETTERS AND EMAILS</strong><br /> </span>
<div lang=3D"=
x-western">
<ul>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">The Reminder collection letter</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">The I=
nquiry collection letter</span></span></li>
<li><span style=3D"font-size=
: small;"><span style=3D"font-size: small;">The Appeal collection letter<=
/span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">The Ultimatum collection letter</span></span></li>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">Use=
ful phrases and words to capture attention and persuade </span></spa=
n></li>
</ul>
</div>
<div lang=3D"x-western"><strong><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">WRITING LETTERS OF REM=
INDER</span></span></strong></div>
<div lang=3D"x-western">
<ul>
<li><=
span style=3D"font-size: small;"><span style=3D"font-size: small;">Concis=
e writing techniques</span></span></li>
<li><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">Using the right approach</span></=
span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;">Understanding legal liabilities in writing</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">=
Format and structure for letters of reminder</span></span></li>
<li><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">The usage=
of tone when writing a letter of reminder</span></span></li>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">How to emph=
asize content and tone through the use of words and phrases</span></span>=
</li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">Substantiate the arguments/points to get to the readers</span></spa=
n></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">Ways to emphasize urgency and expediency when writing letters of =
reminder </span></span></li>
</ul>
</div>
<span style=3D"font-siz=
e: small;"><strong>POST WRITING STRATEGIES</strong><br /> </span>
<div l=
ang=3D"x-western">
<ul>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">The follow-through processes</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">=
The importance of collection calls</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">The 4 parts of a te=
lephone collection call</span></span></li>
<li><span style=3D"font-size:=
small;"><span style=3D"font-size: small;">Conveying urgency and action&n=
bsp;</span></span></li>
</ul>
</div>
</div>
<div lang=3D"x-western">
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><=
strong>Date : Wednesday, 23 April 2025</strong> </span></span></p>
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
trong>Venue : Carlton Hotel, 76 Bras Basah Road</strong> </span></sp=
an></p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;"><strong>Time : 9:00am to 5:00pm (Registration starts at 8:45am)</s=
trong> </span></span></p>
<p><strong><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Fee : $450 per participant (inclusi=
ve of Course Materials, Writing Stationery, Lunch and Refreshments)</span=
></span></strong></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">To enrol for the workshop, <strong>please <=
/strong><strong><a href=3D"https://www.takx.com.sg/workshop/business-writ=
ing-to-collect-debts" target=3D"_blank">register online</a> </s=
trong>so that we may reserve a seat for you. Once we have received your =
registration details, we will send you a confirmation email along with =
an invoice to facilitate your payment. </span></span></p>
<div lang=
=3D"x-western"><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">Since 2007, TAKX Solutions has trained more than 16,000 partic=
ipants from over 6,500 organisations with our range of GST, tax, finance=
, risk management and international trade documentation workshops. In th=
e coming weeks, Takx Solutions will be conducting the following workshop=
s:</span></span></div>
<div lang=3D"x-western"><span style=3D"font-size:=
small;"><span style=3D"font-size: small;"><br /></span></span></div>
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"x-western">
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ng=3D"x-western">
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iv lang=3D"x-western">
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>
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tern">
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v lang=3D"x-western">
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<ul>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Introduction to Tra=
nsfer Pricing on 23 Apr (Wed)</span></span></li>
<li><span style=3D"font=
-size: small;"><span style=3D"font-size: small;">Mastering the Basic &=
; Intermediate Concepts of GST on 29 Apr (Tue)</span></span></li>
<li><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Withhol=
ding Tax on 7 May (Wed)</span></span></li>
<li><span style=3D"font-size:=
small;"><span style=3D"font-size: small;">Managing Transfer Pricing in A=
sia on 9 May (Fri)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Fundamentals of Corporate Tax on 27=
May (Tue)</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">GST: Zero-Rating for International Services=
& Exports on 13 Jun (Fri)</span></span></li>
</ul>
</div>
<div la=
ng=3D"x-western"><span style=3D"font-size: small;"><strong>Finance / Acco=
unting </strong><br /> </span>
<ul>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">AI Automation for Accountants w=
ith VBA, ChatGPT & Copilot on 24 Apr (Thu)</span></span></li>
<li><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">A Pract=
ical Guide to FRS Updates on 25 Apr (Fri)</span></span></li>
<li><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;">Effective Cr=
edit Control & Debt Recovery on 21 May (Wed)</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Prepa=
ring Cash Flow Statements - Getting it Right on 13 Jun (Fri)</span></span=
></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;">Preparing Unaudited Financial Statements on 19 Jun (Thu)</span></s=
pan></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">FRS Overview Part 1: A Practical Guide to the Commonly Used Acc=
ounting Standards on 25 Jul (Fri)</span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">FRS Overview Part 2:=
A Practical Guide to the Commonly Used Accounting Standards on 12 Sep (F=
ri)</span></span></li>
</ul>
<p><strong><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">International Trade Documentation</s=
pan></span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">The Basics of Import/Export & Internat=
ional Trade on 16 Apr (Wed)</span></span></li>
<li><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">Understanding the Essentia=
ls of Letters of Credit on 25 Apr (Fri)</span></span></li>
<li><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">How to Handle =
Export LCs & BLs: Understanding the Revised ISBP 821 & Clarificat=
ions to UCP 600 on 23 May (Fri)</span></span></li>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">Understanding Incoterm=
s 2020 on 27 Jun (Fri)</span></span></li>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Understanding Pitfalls in LC Tr=
ansactions on 22 Aug (Fri)</span></span></li>
</ul>
</div>
<p><strong>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Finan=
ce for Non-Finance</span></span></strong></p>
<ul>
<li><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Understanding Financi=
al Statements for Non-Finance Personnel on 22 May (Thu)</span></span></li=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Effective Cash Flow Management, Budgeting & Analysis on 15 Jul (Tue=
)</span></span></li>
</ul>
</div>
<div lang=3D"x-western">
<div lang=3D=
"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div la=
ng=3D"x-western">
<div lang=3D"x-western"><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">To find out more about these worksh=
ops and to download the registration forms, please visit <a href=3D"=
http://www.takx.com.sg/" target=3D"_blank">www.takx.com.sg</a></span></sp=
an></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>=
</div>
</div>
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<=
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<p><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">In the =
mean time, if you have any enquiries, I'll be glad to answer them on tel:=
6293 9068.</span></span></p>
<p><span style=3D"font-size: small;"><span=
style=3D"font-size: small;">Looking forward to your participation in our=
workshop! </span></span></p>
<div lang=3D"x-western">
<div lang=3D=
"x-western"><address>
<div lang=3D"x-western">
<div lang=3D"x-western">=
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-west=
ern"><address><span style=3D"font-size: small;"><span style=3D"font-size:=
small;">Jay Goh </span></span></address><address><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">TAKX Solutions Pte Ltd<=
/span></span></address><address><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">Tel: 6293 9068</span></span></address><address=
><strong><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">We've moved! We're now located at: </span></span></strong></addr=
ess><address><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">960 Dunearn Road #06-25</span></span></address><address><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">Singapore 5894=
86</span></span></address><address><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">WEBSITE: <a href=3D"http://www.takx.co=
m.sg/" target=3D"_blank">http://www.takx.com.sg</a></span></span></addres=
s><address><span style=3D"font-size: small;"><span style=3D"font-size: sm=
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ess><address></address><address></address><address></address><address></a=
ddress><address></address><address></address><address></address><address>=
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