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Debt collection plays an essential role in any business. A=
ll personnel who are involved in debt collection must be=
trained to assess the chance of recovery within the firs=
t few minutes into the conversation with the debtor. More =
importantly, to preserve a good business relationship, they=
must be diplomatic, tactful and well-versed in psycho=
logical concepts. Legal action is often the last resort =
as it is not only costly, but also time-consuming. The "Effe=
ctive Credit Control & Debt Recovery" workshop =
by Takx Solutions will impart skills to help companies minimise =
bad debts and improve profits through the use of a simple=
collection tool - the telephone.
Trainer: Mr Gregory Chua=
(view profile)
Key topics covered:
* Lowering your risk fa=
ctors - Developing & maintaining a credit control process & syste=
m
The importance of having a credit control system
Causes of de=
linquency (external & internal factors) in receivables
Establishing =
policies
Examples of general collection policies
* Knowing your=
legal rights - Understanding Singapore’s Courts civil claims proce=
dures
Learn the different functions of the Small Claims Tribunal, Stat=
e Courts & High Court
The process of a civil claim - from the Writ o=
f Summons right up to a winding-up/bankruptcy order
* Attributes=
of an effective collections person - The different characteristics requi=
red to make a collections person effective
Different characteristics a=
collections person can adopt to be more effective during a collections e=
ncounter
* Collection techniques - Simple, practical &a=
mp; effective techniques to adopt during a face-to-face or=
telephone collections call
“Taboo” wo=
rds never to use during a collection call/visit
The art of being in cont=
rol of a conversation
* Understanding the various debtor profiles - Kn=
ow the different types of delinquent debtors & how to deal with them&=
nbsp;
Identifying the different types of delinquent debtor profiles &a=
mp; how to manage them
* Handling excuses & ob=
jections, gatekeepers etc. - How to tell the difference be=
tween an excuse or a real objection & how to counter t=
hem
“I’ve already sent out the cheque&rd=
quo;; “The boss is not around to sign the cheque...=
” Learn how to differentiate between an excuse and a =
genuine objection to non-payment & how to counter them
How =
to get past receptionists, secretaries or personal assistants etc. who ar=
e a barrier to getting to the correct person
Who Should Attend: A=
ccounts receivables personnel, internal audit personnel,=
credit control personnel, sales & marketing personn=
el, business owners and anyone responsible for the colle=
ction of payments from customers
Date : Thursday, 21 Augu=
st 2025
Venue : Carlton Hotel, 76 Bras Basah Road
Time : 9:=
00am to 5:00pm (Registration starts at 8:45am)
Fee : $450 per part=
icipant (inclusive of Course Materials, Stationery, Buffet Lunch and Refr=
eshments)
To sign up for the workshop, please register=
online so that we may reserve a seat for you. Once=
we have received your registration details, we will sen=
d you a confirmation email along with an invoice to faci=
litate your payment.
Since 2007, TAKX Solu=
tions has trained more than 16,000 participants from =
over 6,500 organisations with our range of GST, tax, financ=
e, risk management and international trade documentati=
on workshops. In the coming weeks, Takx Solutions wi=
ll be conducting the following workshops:
Taxation&n=
bsp;
Withholding Tax on 13 Aug (Wed)
Mastering the Basic & Interm=
ediate Concepts of GST on 28 Aug (Thu)
GST: Zero-Rating for Internationa=
l Services & Exports on 12 Sep (Fri)
Fundamentals of Corporate Tax o=
n 24 Sep (Thu)
Introduction to Transfer Pricing on 15 Oct (Wed)
Managin=
g Transfer Pricing in Asia on 5 Nov (Wed)
Finance / Accounting
=
Preparing Unaudited Financial Statements on 14 Aug (Thu)
A Practical G=
uide to FRS Updates on 26 Aug (Tue)
FRS Overview Part 2: A Practical Gui=
de to the Commonly Used Accounting Standards on 12 Sep (Fri)
Business Wr=
iting to Collect Debts on 15 Oct (Wed)
AI Automation for Accountants wit=
h VBA, ChatGPT & Copilot on 15 Oct (Wed)
International Trade Docum=
entation
Understanding Pitfalls in LC Transacations on 22 Aug (Fri)
U=
nderstanding Incoterms 2020 on 26 Sep (Fri)
Understanding the Essentials=
of Letters of Credit on 17 Oct (Fri)
The Basics of Import/Export & =
International Trade on 22 Oct (Wed)
How to Handle Export LCs & BLs: =
Understanding the Revised ISBP 821 & Clarifications to UCP 600 on&nbs=
p;21 Nov (Fri)
Finance for Non-Finance
Understanding Financial Stat=
ements for Non-Finance Personnel on 19 Sep (Fri)
Effective Cash Flow Man=
agement, Budgeting & Analysis on 13 Nov (Thu)
To find out more abo=
ut these workshops and to download the registration forms, please visit&n=
bsp;www.takx.com.sg
In the mean time, if you have any enquiries, I'll be=
glad to answer them on tel: 6293 9068.
Looking forward to your particip=
ation in our workshop!
Jay Goh TAKX Solutions Pte LtdTel: 629=
3 9068We've moved! We're now located at: 960 Dunearn Road #06-25Sing=
apore 589486WEBSITE: http://www.takx.com.sg Note: To unsubscrib=
e from this mailing list, please reply to this message and indicate UNSUB=
SCRIBE in the subject header.
--=_I3mBXi5f-3ITOe6kuIjMiW24+cnoqQiRTn0xyIVELkt7G2MB
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
<p><span style=3D"font-size: small;">Debt collection plays an essent=
ial role in any business. All personnel who are involved =
in debt collection must be trained to assess the chance =
of recovery within the first few minutes into the conver=
sation with the debtor. More importantly, to preserve a go=
od business relationship, they must be diplomatic, tactful=
and well-versed in psychological concepts. Legal action=
is often the last resort as it is not only costly, but als=
o time-consuming. The <strong>"Effective Credit Control & D=
ebt Recovery"</strong> workshop by Takx Solutions w=
ill impart skills to help companies minimise bad debts a=
nd improve profits through the use of a simple collection to=
ol - the telephone.</span></p>
<p><span style=3D"font-size: small;">=
<span style=3D"font-size: small;"><strong>Trainer: <a href=3D"https:=
//www.takx.com.sg/trainer/gregory-chua" target=3D"_blank">Mr Gregory Chua=
(view profile)</a></strong> </span></span></p>
<p><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Key topics covered:&n=
bsp;</span></span></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>* Lowering your risk factors - Developing &am=
p; maintaining a credit control process & system</strong> </span=
></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">The importance of having a credit control system</span=
></span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Causes of delinquency (external & internal factors) in =
receivables</span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Establishing policies</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">E=
xamples of general collection policies </span></span></li>
</ul>
<=
p><strong><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">* Knowing your legal rights - Understanding Singapore’s Courts=
civil claims procedures</span></span></strong></p>
<ul>
<li><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Learn the diffe=
rent functions of the Small Claims Tribunal, State Courts & High Cour=
t</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">The process of a civil claim - from the Writ of Summo=
ns right up to a winding-up/bankruptcy order </span></span></li>
</=
ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;">* Attributes of an effective collections person - The differen=
t characteristics required to make a collections person effective</span><=
/span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Different characteristics a collections person =
can adopt to be more effective during a collections encounter</span></spa=
n></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-=
size: small;"><strong>* Collection techniques - Simple, pra=
ctical & effective techniques to adopt during a face-=
to-face or telephone collections call</strong> </span>=
</span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">“Taboo” words never to use during a collect=
ion call/visit</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">The art of being in control of a conver=
sation</span></span></li>
</ul>
<p><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><strong>* Understanding the various debto=
r profiles - Know the different types of delinquent debtors & how to =
deal with them</strong> </span></span></p>
<ul>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Identifying the dif=
ferent types of delinquent debtor profiles & how to manage them</span=
></span></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>* </strong><strong>Handling =
excuses & objections, gatekeepers etc. - How to tell the =
difference between an excuse or a real objection & how t=
o counter them</strong> </span></span></p>
<ul>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">“I&rs=
quo;ve already sent out the cheque”; “The boss =
is not around to sign the cheque...” Learn how to d=
ifferentiate between an excuse and a genuine objection to n=
on-payment & how to counter them</span></span></li>
<li><span=
style=3D"font-size: small;"><span style=3D"font-size: small;">How to get=
past receptionists, secretaries or personal assistants etc. who are a ba=
rrier to getting to the correct person</span></span></li>
</ul>
<p><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;"><strong>W=
ho Should Attend: </strong>Accounts receivables per=
sonnel, internal audit personnel, credit control personnel,=
sales & marketing personnel, business owners and any=
one responsible for the collection of payments from customer=
s </span></span></p>
<p><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;"><strong>Date : Thursday, 21 August 2025</strong>=
</span></span></p>
<p><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;"><strong>Venue : Carlton Hotel, 76 Bras Basah Road=
</strong> </span></span></p>
<p><span style=3D"font-size: small;"><=
span style=3D"font-size: small;"><strong>Time : 9:00am to 5:00pm (Registr=
ation starts at 8:45am)</strong> </span></span></p>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><strong>Fee : $450 =
per participant (</strong><strong>inclusive of Course Materials, Statione=
ry, Buffet Lunch and Refreshments)</strong> </span></span></p>
<div=
lang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">To sign up for the workshop, <strong>please =
;</strong><strong><a href=3D"https://www.takx.com.sg/workshop/effective-c=
redit-control-and-debt-recovery" target=3D"_blank">register online</a>&nb=
sp;</strong>so that we may reserve a seat for you. Once =
we have received your registration details, we will send=
you a confirmation email along with an invoice to facil=
itate your payment. </span></span></p>
<p><span style=3D"font-si=
ze: small;"><span style=3D"font-size: small;">Since =
2007, TAKX Solutions has trained more than 16,000 participants=
from over 6,500 organisations with our range of GST=
, tax, finance, risk management and international trade =
documentation workshops. In the coming weeks, Takx S=
olutions will be conducting the following workshops:&nb=
sp;</span></span></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>Taxation</strong> </span></span></p>
<u=
l>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Withholding Tax on 13 Aug (Wed)</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Mastering the Basic=
& Intermediate Concepts of GST on 28 Aug (Thu)</span></span></li>
<=
li><span style=3D"font-size: small;"><span style=3D"font-size: small;">GS=
T: Zero-Rating for International Services & Exports on 12 Sep (Fri)</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Fundamentals of Corporate Tax on 24 Sep (Thu)</span></s=
pan></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">Introduction to Transfer Pricing on 15 Oct (Wed)</span></span><=
/li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Managing Transfer Pricing in Asia on 5 Nov (Wed)</span></span></li>
=
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Finance / Accounting </span></span></strong></p>
<ul>=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>Preparing Unaudited Financial Statements on 14 Aug (Thu)</span></span></=
li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">A Practical Guide to FRS Updates on 26 Aug (Tue)</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">F=
RS Overview Part 2: A Practical Guide to the Commonly Used Accounting Sta=
ndards on 12 Sep (Fri)</span></span></li>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Business Writing to Collect Deb=
ts on 15 Oct (Wed)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">AI Automation for Accountants with =
VBA, ChatGPT & Copilot on 15 Oct (Wed)</span></span></li>
</ul>
<p>=
<strong><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">International Trade Documentation</span></span></strong></p>
<ul>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">Und=
erstanding Pitfalls in LC Transacations on 22 Aug (Fri)</span></span></li=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Understanding Incoterms 2020 on 26 Sep (Fri)</span></span></li>
<li><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Underst=
anding the Essentials of Letters of Credit on 17 Oct (Fri)</span></span><=
/li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">The Basics of Import/Export & International Trade on 22 Oct (Wed=
)</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">How to Handle Export LCs & BLs: Understanding the=
Revised ISBP 821 & Clarifications to UCP 600 on 21 Nov (Fri)</s=
pan></span></li>
</ul>
<p><strong><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Finance for Non-Finance</span></span></str=
ong></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">Understanding Financial Statements for Non-Finance Personn=
el on 19 Sep (Fri)</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Effective Cash Flow Management, Bud=
geting & Analysis on 13 Nov (Thu)</span></span></li>
</ul>
<p><span=
style=3D"font-size: small;"><span style=3D"font-size: small;">To find ou=
t more about these workshops and to download the registration forms, plea=
se visit <a href=3D"http://www.takx.com.sg/" target=3D"_blank">www.t=
akx.com.sg</a></span></span></p>
<p><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;">In the mean time, if you have any enquiri=
es, I'll be glad to answer them on tel: 6293 9068.</span></span></p>
<p>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Looki=
ng forward to your participation in our workshop! </span></span></p>=
<address><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">Jay Goh </span></span></address><address><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">TAKX Solutions Pte Ltd</sp=
an></span></address><address><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">Tel: 6293 9068</span></span></address><address><s=
trong><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>We've moved! We're now located at: </span></span></strong></address=
><address><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">960 Dunearn Road #06-25</span></span></address><address><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Singapore 589486</s=
pan></span></address><address><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">WEBSITE: <a href=3D"http://www.takx.com.sg/=
" target=3D"_blank">http://www.takx.com.sg</a></span></span></address><ad=
dress><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
> </span></span></address><address><strong><span style=3D"font-size:=
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