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 =?ISO-8859-1?Q?_Effectively_Workshop?=
From: KC Academy <mailera@kcacademy.biz>
To: issccsr@panamaemb.org.sg
Date: Tue, 2 Aug 2022 10:20:25 +0800
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Difficult people  and situations are  part and parcel of our lives. Howev=
er, avoiding  difficult  colleagues/customers at work is not an option. T=
his workshop  is  designed to help you gain insights into the psychology =
of difficult   people, understand the positive intent behind their diffic=
ult   behaviours, learn effective neuro-linguistic programming (NLP)   te=
chniques to build trust and rapport, practice assertive communication   t=
o put your viewpoints across effectively, and acquire effective   strateg=
ies to handle four types of difficult people.&nbsp;
Key Topics Covered:&=
nbsp;
How to Handle Difficult Behaviours&nbsp;

Understand different t=
ypes of difficult behaviours
Acquire the competency for handling difficu=
lt people&nbsp;

Insights into the Psychology of Difficult People&nbsp;=


Understand why difficult people behave the way they do
Know the reas=
on why their difficult behaviours are aggravated when their intents are n=
ot met&nbsp;

Practise Empathy and Understand Their Needs&nbsp;

Buil=
d trust and rapport using effective NLP techniques
Understand the root c=
ause of people's difficult behaviour&nbsp;

Express Yourself Assertivel=
y&nbsp;

Convey your viewpoints using assertive communication technique=
s
Communicate effectively using effective language patterns&nbsp;

App=
ly an Effective Strategy to Handle Difficult People&nbsp;

Gain insight=
s into the intent of four different types of difficult people
Use an eff=
ective strategy to handle difficult people to achieve win-win outcomes&nb=
sp;

Handling Difficult People Effectively&nbsp;
Trainer:&nbsp;Mr Koh =
Thong Joo (click here for profile)&nbsp;
Date : Monday, 29 August 2022&n=
bsp;
Venue :&nbsp;Carlton Hotel, 76 Bras Basah Road&nbsp;
Time : 9:00am=
 to 5:00pm (Registration starts at 8:45am)&nbsp;&nbsp;
Fee : $398 per pa=
rticipant (inclusive of Course Materials, Stationery, Buffet Lunch and Re=
freshments)&nbsp;
To sign up for the workshop,&nbsp;please&nbsp;register=
 online&nbsp;so   that we may reserve a seat for you. Once we have receiv=
ed your   registration details, we will send you a confirmation email alo=
ng with   an invoice to facilitate your payment.



In the coming wee=
ks, KC Academy will be conducting the following workshops:&nbsp;




=




HRM / HRD&nbsp;&nbsp;

Structured Interviewing Skills on 19 Aug =
(Fri)
Employment Act &amp; Its Practical Applications on 19 Aug (Fri)
E=
ssential Skills for New Managers on 23 Sep (Fri)
Drafting HR Policies, P=
rocedures &amp; Employment Contracts on 14 Oct (Fri)
Essential Coaching =
Skills for Managers on 18 Oct (Tue)
KPIs for an Effective Appraisal on 2=
1 Oct (Fri)
Developing a Comprehensive Employee Handbook on 11 Nov (Fri)=



Comp&amp;Ben / Payroll

How to Complete IR8A &amp; IR21 on 9 Sep =
(Fri)
Payroll Administration on 20 Sep (Tue)


Soft Skills&nbsp;&nbsp=
;

Essentials of Email Writing &amp; Etiquette webinar on 23 Aug (Tue)
=

Flourishing at Work with Positive Psychology on 24 Aug (Wed)
Impactful =
Presentation Skills on 8 Sep (Thu)
Essentials of Email Writing &amp; Eti=
quette on 14 Sep (Wed)
Effective Business Writing Skills webinar on 11 N=
ov (Fri)


In-House Programmes

Building         Team Camaderie and =
 Performance - this team-building programme  is        available only as =
an  in-house programme. Contact us for a    discussion      today!



=












For more information about these workshops and to =
download the registration forms, please visit&nbsp;www.kcacademy.com.sg.
=

In the mean time, if you have any enquiries, I'll be glad to answer them=
 on tel: 6333 0305.
Looking forward to your participation in our worksho=
ps!
Jay GohKC Academy Pte LtdTel: 6333 0305We've moved! We're now locate=
d at:960 Dunearn Road #06-25&nbsp;Singapore 589486WEBSITE:&nbsp;http://ww=
w.kcacademy.com.sg
Note: To unsubscribe from this mailing list, please r=
eply to this message and indicate UNSUBSCRIBE in the subject header.


=






=20



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<p><span style=3D"font-size: small;">Difficult people  and situations are=
  part and parcel of our lives. However, avoiding  difficult  colleagues/=
customers at work is not an option. This workshop  is  designed to help y=
ou gain insights into the psychology of difficult   people, understand th=
e positive intent behind their difficult   behaviours, learn effective ne=
uro-linguistic programming (NLP)   techniques to build trust and rapport,=
 practice assertive communication   to put your viewpoints across effecti=
vely, and acquire effective   strategies to handle four types of difficul=
t people.<strong>&nbsp;</strong></span></p>
<p><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;"><strong>Key Topics Covered:</s=
trong>&nbsp;</span></span></p>
<p><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><strong>How to Handle Difficult Behaviours<=
/strong>&nbsp;</span></span></p>
<ul>
<li><span style=3D"font-size: sma=
ll;"><span style=3D"font-size: small;">Understand different types of diff=
icult behaviours</span></span></li>
<li><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">Acquire the competency for handling d=
ifficult people&nbsp;</span></span></li>
</ul>
<p><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;"><strong>Insights into the =
Psychology of Difficult People</strong>&nbsp;</span></span></p>
<ul>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">Und=
erstand why difficult people behave the way they do</span></span></li>
<=
li><span style=3D"font-size: small;"><span style=3D"font-size: small;">Kn=
ow the reason why their difficult behaviours are aggravated when their in=
tents are not met&nbsp;</span></span></li>
</ul>
<p><span style=3D"font=
-size: small;"><span style=3D"font-size: small;"><strong>Practise Empathy=
 and Understand Their Needs</strong>&nbsp;</span></span></p>
<ul>
<li><=
span style=3D"font-size: small;"><span style=3D"font-size: small;">Build =
trust and rapport using effective NLP techniques</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">Under=
stand the root cause of people's difficult behaviour&nbsp;</span></span><=
/li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;"><strong>Express Yourself Assertively</strong>&nbsp;</span></sp=
an></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Convey your viewpoints using assertive communication techni=
ques</span></span></li>
<li><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">Communicate effectively using effective language =
patterns&nbsp;</span></span></li>
</ul>
<p><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;"><strong>Apply an Effective Strate=
gy to Handle Difficult People</strong>&nbsp;</span></span></p>
<ul>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;">Gain=
 insights into the intent of four different types of difficult people</sp=
an></span></li>
<li><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">Use an effective strategy to handle difficult people to a=
chieve win-win outcomes&nbsp;</span></span></li>
</ul>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><strong>Handling Di=
fficult People Effectively</strong>&nbsp;</span></span></p>
<p><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Traine=
r:&nbsp;<a href=3D"http://www.kcacademy.com.sg/trainers/koh-thong-joo/" t=
arget=3D"_blank">Mr Koh Thong Joo (click here for profile)</a></strong>&n=
bsp;</span></span></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>Date : Monday, 29 August 2022</strong>&nbsp;<=
/span></span></p>
<p><span style=3D"font-size: small;"><span style=3D"fo=
nt-size: small;"><strong>Venue :&nbsp;</strong><strong>Carlton Hotel, 76 =
Bras Basah Road</strong>&nbsp;</span></span></p>
<p><span style=3D"font-=
size: small;"><span style=3D"font-size: small;"><strong>Time : 9:00am to =
5:00pm (Registration starts at 8:45am)</strong><strong>&nbsp;</strong>&nb=
sp;</span></span></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>Fee : $398 per participant (</strong><strong>=
inclusive of Course Materials, Stationery, Buffet Lunch and Refreshments)=
</strong>&nbsp;</span></span></p>
<p><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">To sign up for the workshop,&nbsp;<stron=
g>please&nbsp;</strong><a href=3D"https://www.kcacademy.com.sg/components=
/workshops/handling-difficult-people-effectively-4th-run.html" target=3D"=
_blank"><strong>register online</strong></a>&nbsp;so   that we may reserv=
e a seat for you. Once we have received your   registration details, we w=
ill send you a confirmation email along with   an invoice to facilitate y=
our payment.</span></span></p>
<div lang=3D"x-western">
<div lang=3D"x-=
western">
<div lang=3D"x-western">
<p><span style=3D"font-size: small;"=
><span style=3D"font-size: small;">In the coming weeks, KC Academy will b=
e conducting the following workshops:&nbsp;</span></span></p>
<div lang=3D=
"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div la=
ng=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<d=
iv lang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>HRM / HRD</strong>&nbsp;&nbsp;</span></span><=
/p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">Structured Interviewing Skills on 19 Aug (Fri)</span></span></l=
i>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Employment Act &amp; Its Practical Applications on 19 Aug (Fri)</span>=
</span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">Essential Skills for New Managers on 23 Sep (Fri)</span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;">Drafting HR Policies, Procedures &amp; Employment Contracts on 1=
4 Oct (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Essential Coaching Skills for Managers on =
18 Oct (Tue)</span></span></li>
<li><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;">KPIs for an Effective Appraisal on 21 Oct=
 (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Developing a Comprehensive Employee Handbook on=
 11 Nov (Fri)</span></span></li>
</ul>
</div>
<p><strong><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Comp&amp;Ben / Payr=
oll</span></span></strong></p>
<ul>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">How to Complete IR8A &amp; IR21 on 9=
 Sep (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Payroll Administration on 20 Sep (Tue)</spa=
n></span></li>
</ul>
<div lang=3D"x-western">
<p><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;"><strong>Soft Skills</stron=
g>&nbsp;&nbsp;</span></span></p>
<ul>
<li><span style=3D"font-size: sma=
ll;"><span style=3D"font-size: small;">Essentials of Email Writing &amp; =
Etiquette webinar on 23 Aug (Tue)</span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Flourishing at Work =
with Positive Psychology on 24 Aug (Wed)</span></span></li>
<li><span st=
yle=3D"font-size: small;"><span style=3D"font-size: small;">Impactful Pre=
sentation Skills on 8 Sep (Thu)</span></span></li>
<li><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">Essentials of Email Wr=
iting &amp; Etiquette on 14 Sep (Wed)</span></span></li>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">Effective Busine=
ss Writing Skills webinar on 11 Nov (Fri)</span></span></li>
</ul>
</di=
v>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">In-House Programmes</span></span></strong></p>
<ul>
<li><span=
 style=3D"font-size: small;"><span style=3D"font-size: small;">Building  =
       Team Camaderie and  Performance - this team-building programme  is=
        available only as an  in-house programme. Contact us for a    dis=
cussion      today!</span></span></li>
</ul>
<div lang=3D"x-western">
=
<div lang=3D"x-western">
<ul>
</ul>
</div>
</div>
</div>
</div>
</=
div>
</div>
</div>
</div>
<div lang=3D"x-western">
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">For more informatio=
n about these workshops and to download the registration forms, please vi=
sit&nbsp;<a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">www.k=
cacademy.com.sg</a>.</span></span></p>
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">In the mean time, if you have any e=
nquiries, I'll be glad to answer them on tel: 6333 0305.</span></span></p=
>
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>Looking forward to your participation in our workshops!</span></span></p=
>
<address><address><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">Jay Goh</span></span></address><address><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">KC Academy Pte Ltd</sp=
an></span></address><address><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">Tel: 6333 0305</span></span></address><address><s=
trong><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
>We've moved! We're now located at:</span></span></strong></address><addr=
ess><span style=3D"font-size: small;"><span style=3D"font-size: small;">9=
60 Dunearn Road #06-25&nbsp;Singapore 589486</span></span></address><addr=
ess><span style=3D"font-size: small;"><span style=3D"font-size: small;">W=
EBSITE:&nbsp;<a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">h=
ttp://www.kcacademy.com.sg</a></span></span></address>
<p><strong><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Note: To un=
subscribe from this mailing list, please reply to this message and indica=
te UNSUBSCRIBE in the subject header.</span></span></strong></p>
</addre=
ss></div>
</div>
</div>
</div>
<div lang=3D"x-western">
<div lang=3D=
"x-western">
<div lang=3D"x-western">
<div lang=3D"x-western"><address>=
 </address></div>
</div>
</div>
</div>
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