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=?ISO-8859-1?Q?_Effectively_Workshop?=
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Difficult people and situations are part and parcel of our lives. However=
, avoiding difficult colleagues/customers at work is not an option. This =
workshop is designed to help you gain insights into the psychology of dif=
ficult people, understand the positive intent behind their difficult beha=
viours, learn effective neuro-linguistic programming (NLP) techniques to =
build trust and rapport, practice assertive communication to put your vie=
wpoints across effectively, and acquire effective strategies to handle fo=
ur types of difficult people.
Key Topics Covered:
How to Ha=
ndle Difficult Behaviours
Understand different types of difficul=
t behaviours
Acquire the competency for handling difficult people
=
Insights into the Psychology of Difficult People
Understand w=
hy difficult people behave the way they do
Know the reason why their dif=
ficult behaviours are aggravated when their intents are not met
=
Practise Empathy and Understand Their Needs
Build trust and rapp=
ort using effective NLP techniques
Understand the root cause of people's=
difficult behaviour
Express Yourself Assertively
Conve=
y your viewpoints using assertive communication techniques
Communicate e=
ffectively using effective language patterns
Apply an Effective =
Strategy to Handle Difficult People
Gain insights into the inten=
t of four different types of difficult people
Use an effective strategy =
to handle difficult people to achieve win-win outcomes
Handling =
Difficult People Effectively
Trainer: Mr Koh Thong Joo (click=
here for profile)
Date : Monday, 29 August 2022
Venue :&nb=
sp;Carlton Hotel, 76 Bras Basah Road
Time : 9:00am to 5:00pm (Regi=
stration starts at 8:45am)
Fee : $398 per participant (inclu=
sive of Course Materials, Stationery, Buffet Lunch and Refreshments) =
;
To sign up for the workshop, please register online so =
that we may reserve a seat for you. Once we have received your registrati=
on details, we will send you a confirmation email along with an invoice t=
o facilitate your payment.
In the coming weeks, KC Academy will be=
conducting the following workshops:
HRM / HRD =
Essential Skills for New Managers on 23 Sep (Fri)
Drafting HR =
Policies, Procedures & Employment Contracts on 14 Oct (Fri)
Essentia=
l Coaching Skills for Managers on 18 Oct (Tue)
KPIs for an Effective App=
raisal on 21 Oct (Fri)
Employment Act & Its Practical Applications o=
n 15 Nov (Tue)
Comp&Ben / Payroll
How to Complete IR8A & =
IR21 on 9 Sep (Fri)
Payroll Administration on 20 Sep (Tue)
Soft Ski=
lls
Essentials of Email Writing & Etiquette webinar on=
23 Aug (Tue)
Flourishing at Work with Positive Psychology on 24 Aug (We=
d)
Impactful Presentation Skills on 8 Sep (Thu)
Essentials of Email Wri=
ting & Etiquette on 14 Sep (Wed)
Effective Negotiation Skills on 11 =
Nov (Fri)
Effective Business Writing Skills webinar on 11 Nov (Fri)
=
For more information about these workshops and to download=
the registration forms, please visit www.kcacademy.com.sg.
In the =
mean time, if you have any enquiries, I'll be glad to answer them on tel:=
6333 0305.
Looking forward to your participation in our workshops!
Jay=
GohKC Academy Pte LtdTel: 6333 0305We've moved! We're now located at:960=
Dunearn Road #06-25 Singapore 589486WEBSITE: http://www.kcacad=
emy.com.sg
Note: To unsubscribe from this mailing list, please reply to =
this message and indicate UNSUBSCRIBE in the subject header.
--=_4sL+BjEFzpJnlSfjP44D6J7vG2jwDzuENmpMUtFi8tA7VvsS
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
<p><span style=3D"font-size: small;">Difficult people and situations are =
part and parcel of our lives. However, avoiding difficult colleagues/cust=
omers at work is not an option. This workshop is designed to help you gai=
n insights into the psychology of difficult people, understand the positi=
ve intent behind their difficult behaviours, learn effective neuro-lingui=
stic programming (NLP) techniques to build trust and rapport, practice as=
sertive communication to put your viewpoints across effectively, and acqu=
ire effective strategies to handle four types of difficult people.<strong=
> </strong></span></p>
<p><span style=3D"font-size: small;"><strong=
>Key Topics Covered:</strong> </span></p>
<p><span style=3D"font-si=
ze: small;"><strong>How to Handle Difficult Behaviours</strong> </sp=
an></p>
<ul>
<li><span style=3D"font-size: small;">Understand different=
types of difficult behaviours</span></li>
<li><span style=3D"font-size:=
small;">Acquire the competency for handling difficult people </span=
></li>
</ul>
<p><span style=3D"font-size: small;"><strong>Insights into=
the Psychology of Difficult People</strong> </span></p>
<ul>
<li>=
<span style=3D"font-size: small;">Understand why difficult people behave =
the way they do</span></li>
<li><span style=3D"font-size: small;">Know t=
he reason why their difficult behaviours are aggravated when their intent=
s are not met </span></li>
</ul>
<p><span style=3D"font-size: smal=
l;"><strong>Practise Empathy and Understand Their Needs</strong> </s=
pan></p>
<ul>
<li><span style=3D"font-size: small;">Build trust and rap=
port using effective NLP techniques</span></li>
<li><span style=3D"font-=
size: small;">Understand the root cause of people's difficult behaviour&n=
bsp;</span></li>
</ul>
<p><span style=3D"font-size: small;"><strong>Exp=
ress Yourself Assertively</strong> </span></p>
<ul>
<li><span styl=
e=3D"font-size: small;">Convey your viewpoints using assertive communicat=
ion techniques</span></li>
<li><span style=3D"font-size: small;">Communi=
cate effectively using effective language patterns </span></li>
</u=
l>
<p><span style=3D"font-size: small;"><strong>Apply an Effective Strat=
egy to Handle Difficult People</strong> </span></p>
<ul>
<li><span=
style=3D"font-size: small;">Gain insights into the intent of four differ=
ent types of difficult people</span></li>
<li><span style=3D"font-size: =
small;">Use an effective strategy to handle difficult people to achieve w=
in-win outcomes </span></li>
</ul>
<p><span style=3D"font-size: sm=
all;"><strong>Handling Difficult People Effectively</strong> </span>=
</p>
<p><span style=3D"font-size: small;"><strong>Trainer: <a href=3D=
"http://www.kcacademy.com.sg/trainers/koh-thong-joo/" target=3D"_blank">M=
r Koh Thong Joo (click here for profile)</a></strong> </span></p>
<=
p><span style=3D"font-size: small;"><strong>Date : Monday, 29 August 2022=
</strong> </span></p>
<p><span style=3D"font-size: small;"><strong>=
Venue : </strong><strong>Carlton Hotel, 76 Bras Basah Road</strong>&=
nbsp;</span></p>
<p><span style=3D"font-size: small;"><strong>Time : 9:0=
0am to 5:00pm (Registration starts at 8:45am)</strong><strong> </str=
ong> </span></p>
<p><span style=3D"font-size: small;"><strong>Fee :=
$398 per participant (</strong><strong>inclusive of Course Materials, St=
ationery, Buffet Lunch and Refreshments)</strong> </span></p>
<p><s=
pan style=3D"font-size: small;">To sign up for the workshop, <strong=
>please </strong><a href=3D"https://www.kcacademy.com.sg/components/=
workshops/handling-difficult-people-effectively-4th-run.html" target=3D"_=
blank"><strong>register online</strong></a> so that we may reserve a=
seat for you. Once we have received your registration details, we will s=
end you a confirmation email along with an invoice to facilitate your pay=
ment.</span></p>
<div lang=3D"x-western">
<div lang=3D"x-western">
<di=
v lang=3D"x-western">
<p><span style=3D"font-size: small;">In the coming=
weeks, KC Academy will be conducting the following workshops: </spa=
n></p>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"=
x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"font-size: =
small;"><strong>HRM / HRD</strong> </span></p>
<ul>
<li><spa=
n style=3D"font-size: small;">Essential Skills for New Managers on 23 Sep=
(Fri)</span></li>
<li><span style=3D"font-size: small;">Drafting HR Pol=
icies, Procedures & Employment Contracts on 14 Oct (Fri)</span></li>
=
<li><span style=3D"font-size: small;">Essential Coaching Skills for Mana=
gers on 18 Oct (Tue)</span></li>
<li><span style=3D"font-size: small;">K=
PIs for an Effective Appraisal on 21 Oct (Fri)</span></li>
<li><span sty=
le=3D"font-size: small;">Employment Act & Its Practical Applications =
on 15 Nov (Tue)</span></li>
</ul>
</div>
<p><strong><span style=3D"fon=
t-size: small;">Comp&Ben / Payroll</span></strong></p>
<ul>
<li><sp=
an style=3D"font-size: small;">How to Complete IR8A & IR21 on 9 Sep (=
Fri)</span></li>
<li><span style=3D"font-size: small;">Payroll Administr=
ation on 20 Sep (Tue)</span></li>
</ul>
<div lang=3D"x-western">
<p><s=
pan style=3D"font-size: small;"><strong>Soft Skills</strong> <=
/span></p>
<ul>
<li><span style=3D"font-size: small;">Essentials of Ema=
il Writing & Etiquette webinar on 23 Aug (Tue)</span></li>
<li><span=
style=3D"font-size: small;">Flourishing at Work with Positive Psychology=
on 24 Aug (Wed)</span></li>
<li><span style=3D"font-size: small;">Impac=
tful Presentation Skills on 8 Sep (Thu)</span></li>
<li><span style=3D"f=
ont-size: small;">Essentials of Email Writing & Etiquette on 14 Sep (=
Wed)</span></li>
<li><span style=3D"font-size: small;">Effective Negotia=
tion Skills on 11 Nov (Fri)</span></li>
<li><span style=3D"font-size: sm=
all;">Effective Business Writing Skills webinar on 11 Nov (Fri)</span></l=
i>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div l=
ang=3D"x-western">
<p><span style=3D"font-size: small;">For more informa=
tion about these workshops and to download the registration forms, please=
visit <a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">ww=
w.kcacademy.com.sg</a>.</span></p>
<p><span style=3D"font-size: small;">=
In the mean time, if you have any enquiries, I'll be glad to answer them =
on tel: 6333 0305.</span></p>
<p><span style=3D"font-size: small;">Looki=
ng forward to your participation in our workshops!</span></p>
<address><=
address><span style=3D"font-size: small;">Jay Goh</span></address><addres=
s><span style=3D"font-size: small;">KC Academy Pte Ltd</span></address><a=
ddress><span style=3D"font-size: small;">Tel: 6333 0305</span></address><=
address><strong><span style=3D"font-size: small;">We've moved! We're now =
located at:</span></strong></address><address><span style=3D"font-size: s=
mall;">960 Dunearn Road #06-25 Singapore 589486</span></address><add=
ress><span style=3D"font-size: small;">WEBSITE: <a href=3D"http://ww=
w.kcacademy.com.sg/" target=3D"_blank">http://www.kcacademy.com.sg</a></s=
pan></address>
<p><strong><span style=3D"font-size: small;">Note: To uns=
ubscribe from this mailing list, please reply to this message and indicat=
e UNSUBSCRIBE in the subject header.</span></strong></p>
</address></div=
>
</div>
</div>
</div>
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