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 =?ISO-8859-1?Q?ing_=26_Etiquette_Workshop_on_14_Feb?=
From: KC Academy <mailera@kcacademy.biz>
To: issccsr@panamaemb.org.sg
Date: Tue, 17 Jan 2023 10:19:28 +0800
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Business writing is not creative  writing! Corporate individuals who =
either write or proofread written  work must understand there is a big di=
fference between old-fashioned  business style (generally taught in schoo=
ls) versus what is expected in  modern business correspondence.&nbsp;
Th=
rough this interactive live  webinar&nbsp; using a combination of lecture=
s, exercises and group  discussion, participants will pick up quick fact =
bites that are  essential to email correspondence.
Upon completion of th=
is webinar, participants will be able to:

Write effective business ema=
il.
Proofread and vet email samples.
Understand what email etiquette is=
=2E


This workshop will be delivered live virtually via Zoom&nbsp;(do=
wnload not required, stable live stream in browser available on Google Ch=
rome/Mozilla Firefox)&nbsp;so that you may learn in the comfort and safet=
y of your home or office.

Trainer:&nbsp;Ms Caroline Josephine Dawson (=
view profile here)
Key Topics
Essentials of Effective Business Writing&=
nbsp;

What is business correspondence=3F
Differences between business=
 and creative writing
Identifying old-fashioned vs modern business writi=
ng styles
Writing skills using the 4 Cs: clear, concise, courteous and c=
orrect

Process of Effective Business Correspondence&nbsp;

Understan=
ding attention span of readers
Summary writing: 5 Ws &amp; 1H
Concise w=
riting essentials
Approaches to writing: voice, direct, indirect and per=
suasive
Controlling tone in writing
Common grammatical errors made in b=
usiness correspondence
Identifying reader types

Replying to Emails an=
d Letters

The four-point plan used in emails and letters
Phrases to u=
se when replying to general letters of enquiry and to an aggrieved custom=
er

Email Etiquette

Do's and Don'ts
Professional Image
Ethics, CC =
&amp; BCC, italics and paragraphing rules
Avoiding email abuse and harra=
ssment


Training Delivery Methods&nbsp;

Online lecture
Group disc=
ussion/brainstorming (Break-out rooms in Zoom)
Case studies
Self-analys=
is/critique session
Learning from a partner (Break-out rooms in Zoom)
V=
irtual engagement (Kahoot, Pigeonhole, Mentimeter)


Who Should Attend=

Anyone who needs to  improve and develop his/her email writing style to=
 communicate  effectively with customers, vendors, business associates an=
d co-workers
Date : Tuesday, 14 February 2023
Time : 9:30am to 4:30pm (=
Online registration starts at 9:15am)&nbsp;
Fee : $288 per participant (=
inclusive of hand-outs &amp; e-certificates)
To sign up for the webinar,=
&nbsp;please&nbsp;register online&nbsp;so  that we may reserve a seat for=
 you. Once we have received your  registration details, we will send you =
a confirmation email along with  an invoice to facilitate your payment.
=



In the coming weeks, KC Academy will be conducting the following wo=
rkshops:&nbsp;







HRM / HRD&nbsp;&nbsp;

Employment Act &am=
p; Its Practical Applications on 3 Feb (Fri)
Essential Skills for New Ma=
nagers on 13 Apr (Thu)
Essential Coaching Skills for Managers on 5 May (=
Fri)
Drafting HR Policies, Procedures &amp; Employment Contracts on 12 M=
ay (Fri)
Driving Talent Management in the New Workplace on 18-19 May (Th=
u-Fri)


Comp&amp;Ben / Payroll

Payroll Administration on 3 Mar (Fr=
i)


Soft Skills&nbsp;&nbsp;

Essentials of Email Writing &amp; Etiq=
uette workshop (classroom-based) on 18 Jan (Wed)
Handling Difficult Peop=
le Effectively on 23 Feb (Thu)
Effective Negotiation Skills on 24 Feb (F=
ri)
Impactful Presentation Skills on 2 Mar (Thu)
Flourishing at Work wi=
th Positive Psychology on 11 Apr (Tue)
Effective Business Writing Skills=
 webinar on 9 May (Tue)









For more information about the=
se workshops and to download the registration forms, please visit&nbsp;ww=
w.kcacademy.com.sg.
In the mean time, if you have any enquiries, I'll be=
 glad to answer them on tel: 6333 0305.
Looking forward to your particip=
ation in our workshops!
Jay GohKC Academy Pte LtdTel: 6333 0305We've mov=
ed! We're now located at:960 Dunearn Road #06-25&nbsp;Singapore 589486WEB=
SITE:&nbsp;http://www.kcacademy.com.sgNote: To unsubscribe from this mail=
ing list, please reply to this message and indicate UNSUBSCRIBE in the su=
bject header.
=20





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<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"fon=
t-size: small;">Business writing is not creative  writing! Corporate indi=
viduals who either write or proofread written  work must understand there=
 is a big difference between old-fashioned  business style (generally tau=
ght in schools) versus what is expected in  modern business correspondenc=
e.&nbsp;</span></p>
<p><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">Through this interactive live  webinar&nbsp; using a c=
ombination of lectures, exercises and group  discussion, participants wil=
l pick up quick fact bites that are  essential to email correspondence.</=
span></span></p>
<p><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">Upon completion of this webinar, participants will be abl=
e to:</span></span></p>
<ul>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Write effective business email.</span></spa=
n></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">Proofread and vet email samples.</span></span></li>
<li><span st=
yle=3D"font-size: small;"><span style=3D"font-size: small;">Understand wh=
at email etiquette is.</span></span></li>
</ul>
</div>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">This workshop will =
be delivered live virtually via Zoom<strong>&nbsp;(download not required,=
 stable live stream in browser available on Google Chrome/Mozilla Firefox=
)&nbsp;</strong>so that you may learn in the comfort and safety of your h=
ome or office.</span></span></p>
<div lang=3D"x-western">
<p><strong><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Trainer=
:&nbsp;<a href=3D"http://www.kcacademy.com.sg/trainers/caroline-josephine=
-dawson/">Ms Caroline Josephine Dawson (view profile here)</a></span></sp=
an></strong></p>
<p><strong><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">Key Topics</span></span></strong></p>
<p><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Esse=
ntials of Effective Business Writing</strong>&nbsp;</span></span></p>
<u=
l>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">What is business correspondence=3F</span></span></li>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">Differences betw=
een business and creative writing</span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Identifying old-fash=
ioned vs modern business writing styles</span></span></li>
<li><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">Writing skills=
 using the 4 Cs: clear, concise, courteous and correct</span></span></li>=

</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">Process of Effective Business Correspondence&nbsp;</span><=
/span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Understanding attention span of readers</span><=
/span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;">Summary writing: 5 Ws &amp; 1H</span></span></li>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Concise wri=
ting essentials</span></span></li>
<li><span style=3D"font-size: small;"=
><span style=3D"font-size: small;">Approaches to writing: voice, direct, =
indirect and persuasive</span></span></li>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Controlling tone in writing</s=
pan></span></li>
<li><span style=3D"font-size: small;"><span style=3D"fo=
nt-size: small;">Common grammatical errors made in business correspondenc=
e</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Identifying reader types</span></span></li>
</ul>
<=
p><strong><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Replying to Emails and Letters</span></span></strong></p>
<ul>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;">The =
four-point plan used in emails and letters</span></span></li>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Phrases to =
use when replying to general letters of enquiry and to an aggrieved custo=
mer</span></span></li>
</ul>
<p><strong><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">Email Etiquette</span></span></stron=
g></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">Do's and Don'ts</span></span></li>
<li><span style=3D"font-=
size: small;"><span style=3D"font-size: small;">Professional Image</span>=
</span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">Ethics, CC &amp; BCC, italics and paragraphing rules</span><=
/span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;">Avoiding email abuse and harrassment</span></span></li>
</ul=
>
</div>
<p><span style=3D"font-size: small;"><span style=3D"font-size:=
 small;">Training Delivery Methods&nbsp;</span></span></p>
<ul>
<li><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">Online l=
ecture</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Group discussion/brainstorming (Break-out rooms=
 in Zoom)</span></span></li>
<li><span style=3D"font-size: small;"><span=
 style=3D"font-size: small;">Case studies</span></span></li>
<li><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;">Self-analysi=
s/critique session</span></span></li>
<li><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">Learning from a partner (Break-out =
rooms in Zoom)</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Virtual engagement (Kahoot, Pigeonhole,=
 Mentimeter)</span></span></li>
</ul>
<div lang=3D"x-western">
<p><str=
ong><span style=3D"font-size: small;"><span style=3D"font-size: small;">W=
ho Should Attend</span></span></strong></p>
<p lang=3D"EN-GB"><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Anyone who need=
s to  improve and develop his/her email writing style to communicate  eff=
ectively with customers, vendors, business associates and co-workers</spa=
n></span></p>
<p><strong><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Date : Tuesday, 14 February 2023</span></span></stron=
g></p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;"><strong>Time : 9:30am to 4:30pm (Online registration starts at 9:15=
am)</strong><strong>&nbsp;</strong></span></span></p>
<p><span style=3D"=
font-size: small;"><span style=3D"font-size: small;"><strong>Fee : $288 p=
er participant (<strong>inclusive of hand-outs &amp; e-certificates</stro=
ng></strong><strong>)</strong></span></span></p>
<p><span style=3D"font-=
size: small;"><span style=3D"font-size: small;">To sign up for the webina=
r,&nbsp;<strong>please&nbsp;</strong><strong><a href=3D"https://www.kcaca=
demy.com.sg/components/workshops/essentials-of-email-writing-and-etiquett=
e-webinar.html" target=3D"_blank">register online</a></strong>&nbsp;so  t=
hat we may reserve a seat for you. Once we have received your  registrati=
on details, we will send you a confirmation email along with  an invoice =
to facilitate your payment.</span></span></p>
<div lang=3D"x-western">
=
<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">In the coming weeks, KC=
 Academy will be conducting the following workshops:&nbsp;</span></span><=
/p>
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D"x-w=
estern">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lang=3D=
"x-western">
<div lang=3D"x-western">
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;"><strong>HRM / HRD</strong>&nbsp;&nb=
sp;</span></span></p>
<ul>
<li><span style=3D"font-size: small;"><span =
style=3D"font-size: small;">Employment Act &amp; Its Practical Applicatio=
ns on 3 Feb (Fri)</span></span></li>
<li><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">Essential Skills for New Managers on=
 13 Apr (Thu)</span></span></li>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Essential Coaching Skills for Managers o=
n 5 May (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Drafting HR Policies, Procedures &amp; E=
mployment Contracts on 12 May (Fri)</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Driving Talent Mana=
gement in the New Workplace on 18-19 May (Thu-Fri)</span></span></li>
</=
ul>
</div>
<p><strong><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">Comp&amp;Ben / Payroll</span></span></strong></p>
<ul=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Payroll Administration on 3 Mar (Fri)</span></span></li>
</ul>
<div l=
ang=3D"x-western">
<p><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;"><strong>Soft Skills</strong>&nbsp;&nbsp;</span></span><=
/p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">Essentials of Email Writing &amp; Etiquette workshop (classroom=
-based) on 18 Jan (Wed)</span></span></li>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Handling Difficult People Effe=
ctively on 23 Feb (Thu)</span></span></li>
<li><span style=3D"font-size:=
 small;"><span style=3D"font-size: small;">Effective Negotiation Skills o=
n 24 Feb (Fri)</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Impactful Presentation Skills on 2 Mar =
(Thu)</span></span></li>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">Flourishing at Work with Positive Psychology on =
11 Apr (Tue)</span></span></li>
<li><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;">Effective Business Writing Skills webinar=
 on 9 May (Tue)</span></span></li>
</ul>
</div>
</div>
</div>
</div>=

</div>
</div>
</div>
<div lang=3D"x-western">
<p><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">For more information ab=
out these workshops and to download the registration forms, please visit&=
nbsp;<a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">www.kcaca=
demy.com.sg</a>.</span></span></p>
<p><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">In the mean time, if you have any enqui=
ries, I'll be glad to answer them on tel: 6333 0305.</span></span></p>
<=
p><span style=3D"font-size: small;"><span style=3D"font-size: small;">Loo=
king forward to your participation in our workshops!</span></span></p>
<=
address><address><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;">Jay Goh</span></span></address><address><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">KC Academy Pte Ltd</span><=
/span></address><address><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Tel: 6333 0305</span></span></address><address><stron=
g><span style=3D"font-size: small;"><span style=3D"font-size: small;">We'=
ve moved! We're now located at:</span></span></strong></address><address>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">960 D=
unearn Road #06-25&nbsp;Singapore 589486</span></span></address><address>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">WEBSI=
TE:&nbsp;<a href=3D"http://www.kcacademy.com.sg/" target=3D"_blank">http:=
//www.kcacademy.com.sg</a></span></span></address><address></address><add=
ress><strong><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">Note: To unsubscribe from this mailing list, please reply to this=
 message and indicate UNSUBSCRIBE in the subject header.</span></span></s=
trong></address></address></div>
<div lang=3D"x-western"><address> </add=
ress></div>
</div>
</div>
</div>
</div>
</div>
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