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=?ISO-8859-1?Q?=26_Debt_Recovery_Workshop?=
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Debt collection plays an essential role in any business. All p=
ersonnel who are involved in debt collection must be trained to =
assess the chance of recovery within the first few minutes into =
the conversation with the debtor. More importantly, to preserve =
a good business relationship, they must be diplomatic, tactful =
and well-versed in psychological concepts. Legal action is often=
the last resort as it is not only costly, but also time-consu=
ming. The "Effective Credit Control & Debt Recovery" worksh=
op by Takx Solutions will impart skills to help companies mini=
mise bad debts and improve profits through the use of a simple =
collection tool - the telephone.
Trainer: Mr Gregory Chua =
(view profile)
Key topics covered:
* Lowering your risk fac=
tors - Developing & maintaining a credit control process & system=
The importance of having a credit control system
Causes of del=
inquency (external & internal factors) in receivables
Establishing p=
olicies
Examples of general collection policies
* Knowing your =
legal rights - Understanding Singapore’s Courts civil claims proced=
ures
Learn the different functions of the Small Claims Tribunal, State=
Courts & High Court
The process of a civil claim - from the Writ of=
Summons right up to a winding-up/bankruptcy order
* Attributes =
of an effective collections person - The different characteristics requir=
ed to make a collections person effective
Different characteristics a =
collections person can adopt to be more effective during a collections en=
counter
* Collection techniques - Simple, practical & eff=
ective techniques to adopt during a face-to-face or telephone co=
llections call
“Taboo” words never to use durin=
g a collection call/visit
The art of being in control of a conversation
=
* Understanding the various debtor profiles - Know the different types=
of delinquent debtors & how to deal with them
Identifying t=
he different types of delinquent debtor profiles & how to manage them=
* Handling excuses & objections, gatekeepers etc. -=
How to tell the difference between an excuse or a real objectio=
n & how to counter them
“I’ve already=
sent out the cheque”; “The boss is not around to sign =
the cheque...” Learn how to differentiate between an excuse =
and a genuine objection to non-payment & how to counter them
=
How to get past receptionists, secretaries or personal assistants etc. wh=
o are a barrier to getting to the correct person
Who Should Attend:&nb=
sp;Accounts receivables personnel, internal audit personnel, cr=
edit control personnel, sales & marketing personnel, busine=
ss owners and anyone responsible for the collection of payments=
from customers
Date : Thursday, 19 September 2024
Venue =
: Carlton Hotel, 76 Bras Basah Road
Time : 9:00am to 5:00pm (Regis=
tration starts at 8:45am)
Fee : $328 per participant (inclusive of=
Course Materials, Stationery, Buffet Lunch and Refreshments)
Ty=
pes of Funding Available
1) SDF Funding $14=
per participant is available for company-sponsored participants who are =
Singaporeans/PRs For more information, please visit www=
=2Essg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-bas=
ed-training.html
2) SkillsFuture Credit
&=
nbsp;You may utilise your SkillsFuture Credit to fund the course =
fee of this workshop. It must be an individual-initiated attend=
ance and not under company training arrangement.  =
; For more information, please visit www.myskillsfuture.gov.sg/conte=
nt/portal/en/career-resources/career-resources/education-career-personal-=
development/SkillsFuture_Credit.html
To sign up for the workshop, =
;please register online so that we may reserve a seat=
for you. Once we have received your registration details, we w=
ill send you a confirmation email along with an invoice to faci=
litate your payment.
Since 2007, TAKX Solutions has trained more =
than 16,000 participants from over 6,500 organisations with our range of=
GST, tax, finance, risk management and international trade documentatio=
n workshops. In the coming weeks, Takx Solutions will be conducting the =
following workshops:
Taxation
=
=
=
=
=
=
=
=
=
=
=
=
GST: Zero-Rating for Internationa=
l Services & Exports on 13 Sep (Fri)
Fundamentals of Corporate Tax o=
n 25 Sep (Wed)
Mastering the Basic & Intermediate Concepts of GST on=
26 Sep (Thu)
Withholding Tax on 3 Oct (Thu)
Introduction to Transfer P=
ricing on 23 Oct (Wed)
Managing Transfer Pricing in Asia on 6 Nov (Wed)
=
How to Complete IR8A & IR21 on 6 Dec (Fri) - conducted by KC Academy=
, please visit www.kcacademy.com.sg for details
Finance / Accounting=
=20
A Practical Guide to FRS Updates on 15 Oct (Tue)
Business =
Writing to Collect Debts on 16 Oct (Wed)
International Trade Documenta=
tion
Understanding Incoterms 2020 on 23 Sep (Fri)
Understanding Pitfa=
lls in LC Transcations on 23 Oct (Wed)
The Basics of Import/Export &=
International Trade on 23 Oct (Wed)
How to Handle Export LCs & BLs:=
Understanding the Revised ISBP 821 & Clarifications to UCP 600 on 25=
Oct (Fri) - covering revised ISBP 821 released in July 2023
Unders=
tanding the Essentials of Letters of Credit on 22 Nov (Fri)
Finance =
for Non-Finance
Understanding Financial Statements for Non-Finance Per=
sonnel on 15 Oct (Tue)
Effective Cash Flow Management, Budgeting & A=
nalysis on 12 Nov (Wed)
To find out more about these works=
hops and to download the registration forms, please visit www.takx.c=
om.sg
=
=
=
=
=
=
=
=
=
=
=
=
In the mean time, if you have any enquiries, I'll be glad to answer th=
em on tel: 6293 9068.
Looking forward to your participation in our works=
hop!
Jay Goh TAKX Solutions Pte LtdTel: 6293 9068=
We've moved! We're now located at: 960 Dunearn Road #06-25Singapore =
589486WEBSITE: http://www.takx.com.sgNote: To unsubscribe from this =
mailing list, please reply to this message and indicate UNSUBSCRIBE in th=
e subject header.
=
--=_nTBTBKNtzS-JmxCkqo-fSjX6X9o1-AlKPlvA54ly3Zx9RuCP
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
<p><span style=3D"font-size: small;">Debt collection plays an essential=
role in any business. All personnel who are involved in debt =
collection must be trained to assess the chance of recovery wit=
hin the first few minutes into the conversation with the debtor.=
More importantly, to preserve a good business relationship, th=
ey must be diplomatic, tactful and well-versed in psychological=
concepts. Legal action is often the last resort as it is not o=
nly costly, but also time-consuming. The <strong>"Effective Cr=
edit Control & Debt Recovery"</strong> workshop by Tak=
x Solutions will impart skills to help companies minimise bad d=
ebts and improve profits through the use of a simple collection too=
l - the telephone.</span></p>
<p><span style=3D"font-size: small;"><=
span style=3D"font-size: small;"><strong>Trainer: <a href=3D"https:/=
/www.takx.com.sg/trainer/gregory-chua" target=3D"_blank">Mr Gregory Chua =
(view profile)</a></strong> </span></span></p>
<p><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">Key topics covered:&nb=
sp;</span></span></p>
<p><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><strong>* Lowering your risk factors - Developing &am=
p; maintaining a credit control process & system</strong> </span=
></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">The importance of having a credit control system</span=
></span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-=
size: small;">Causes of delinquency (external & internal factors) in =
receivables</span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Establishing policies</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">E=
xamples of general collection policies </span></span></li>
</ul>
<=
p><strong><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">* Knowing your legal rights - Understanding Singapore’s Courts=
civil claims procedures</span></span></strong></p>
<ul>
<li><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Learn the diffe=
rent functions of the Small Claims Tribunal, State Courts & High Cour=
t</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">The process of a civil claim - from the Writ of Summo=
ns right up to a winding-up/bankruptcy order </span></span></li>
</=
ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;">* Attributes of an effective collections person - The differen=
t characteristics required to make a collections person effective</span><=
/span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Different characteristics a collections person =
can adopt to be more effective during a collections encounter</span></spa=
n></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-=
size: small;"><strong>* Collection techniques - Simple, practical =
& effective techniques to adopt during a face-to-face or tel=
ephone collections call</strong> </span></span></p>
<ul>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;">&ld=
quo;Taboo” words never to use during a collection call/visit</span>=
</span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">The art of being in control of a conversation</span></span><=
/li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;"><strong>* Understanding the various debtor profiles - Know the=
different types of delinquent debtors & how to deal with them</stron=
g> </span></span></p>
<ul>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">Identifying the different types of delin=
quent debtor profiles & how to manage them</span></span></li>
</ul>
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><=
strong>* </strong><strong>Handling excuses & objections,=
gatekeepers etc. - How to tell the difference between an excuse=
or a real objection & how to counter them</strong> </spa=
n></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">“I’ve already sent out the cheque&rd=
quo;; “The boss is not around to sign the cheque...”=
Learn how to differentiate between an excuse and a genuine obje=
ction to non-payment & how to counter them</span></span></li>
<li>=
<span style=3D"font-size: small;"><span style=3D"font-size: small;">How t=
o get past receptionists, secretaries or personal assistants etc. who are=
a barrier to getting to the correct person</span></span></li>
</ul>
<p=
><span style=3D"font-size: small;"><span style=3D"font-size: small;"><str=
ong>Who Should Attend: </strong>Accounts receivables perso=
nnel, internal audit personnel, credit control personnel, sales =
& marketing personnel, business owners and anyone responsible=
for the collection of payments from customers </span></span></=
p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;=
"><strong>Date : Thursday, 19 September 2024</strong> </span></span>=
</p>
<p><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;"><strong>Venue : Carlton Hotel, 76 Bras Basah Road</strong> </spa=
n></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;"><strong>Time : 9:00am to 5:00pm (Registration starts at 8:45=
am)</strong> </span></span></p>
<p><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><strong>Fee : $328 per participant (<=
/strong><strong>inclusive of Course Materials, Stationery, Buffet Lunch a=
nd Refreshments)</strong> </span></span></p>
<div>
<p><strong><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">Types of =
Funding Available </span></span></strong></p>
<p><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">1) <strong>SDF Fun=
ding</strong><br /> $14 per participant is available fo=
r company-sponsored participants who are Singaporeans/PRs<br /> &nb=
sp; For more information, please visit <a href=3D"https://www.ssg.go=
v.sg/programmes-and-initiatives/funding/funding-for-employer-based-traini=
ng.html">www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-em=
ployer-based-training.html</a> </span></span></p>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">2) <strong>Ski=
llsFuture Credit</strong> </span></span></p>
<span style=3D"font-si=
ze: small;"><span style=3D"font-size: small;"> You =
may utilise your SkillsFuture Credit to fund the course fee of t=
his workshop. It must be an individual-initiated attendance and =
not under company training arrangement.<br /> For m=
ore information, please visit <strong><a href=3D"https://www.myskill=
sfuture.gov.sg/content/portal/en/career-resources/career-resources/educat=
ion-career-personal-development/SkillsFuture_Credit.html">www.myskillsfut=
ure.gov.sg/content/portal/en/career-resources/career-resources/education-=
career-personal-development/SkillsFuture_Credit.html</a></strong></span><=
/span></div>
<div lang=3D"x-western">
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;">To sign up for the workshop, <=
strong>please </strong><strong><a href=3D"https://www.takx.com.sg/wo=
rkshop/effective-credit-control-and-debt-recovery" target=3D"_blank">regi=
ster online</a> </strong>so that we may reserve a seat for=
you. Once we have received your registration details, we will =
send you a confirmation email along with an invoice to facilita=
te your payment. </span></span></p>
<div lang=3D"x-western"><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;">Since 2007,=
TAKX Solutions has trained more than 16,000 participants from over 6,50=
0 organisations with our range of GST, tax, finance, risk management and=
international trade documentation workshops. In the coming weeks, Takx =
Solutions will be conducting the following workshops:</span></span></div>=
<div lang=3D"x-western"><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><br /></span></span></div>
<div lang=3D"x-western"><=
span style=3D"font-size: small;"><span style=3D"font-size: small;"><span =
style=3D"font-weight: bold;">Taxation</span> </span></span></div>
<=
div lang=3D"x-western">
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stern">
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iv lang=3D"x-western">
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iv lang=3D"x-western">
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>
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<div lang=3D"x-wes=
tern">
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x-western">
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g=3D"x-western">
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<di=
v lang=3D"x-western">
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<div lang=3D"x-western">=
<div lang=3D"x-western">
<ul>
<li><span style=3D"font-size: small;"><=
span style=3D"font-size: small;">GST: Zero-Rating for International Servi=
ces & Exports on 13 Sep (Fri)</span></span></li>
<li><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Fundamentals of Corp=
orate Tax on 25 Sep (Wed)</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Mastering the Basic & In=
termediate Concepts of GST on 26 Sep (Thu)</span></span></li>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Withholding=
Tax on 3 Oct (Thu)</span></span></li>
<li><span style=3D"font-size: sma=
ll;"><span style=3D"font-size: small;">Introduction to Transfer Pricing o=
n 23 Oct (Wed)</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Managing Transfer Pricing in Asia on 6 =
Nov (Wed)</span></span></li>
<li><span style=3D"font-size: small;"><span=
style=3D"font-size: small;"><span style=3D"font-size: small;">How to Com=
plete IR8A & IR21 on 6 Dec (Fri) - conducted by KC Academy, please vi=
sit <a href=3D"https://www.kcacademy.com.sg/">www.kcacademy.com.sg</a> fo=
r details</span></span></span></li>
</ul>
</div>
<div lang=3D"x-wester=
n"><span style=3D"font-size: small;"><strong>Finance / Accounting </=
strong><br /> </span>=20
<ul>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">A Practical Guide to FRS Updates on 15 Oct=
(Tue)</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">Business Writing to Collect Debts on 16 Oct (We=
d)</span></span></li>
</ul>
<p><strong><span style=3D"font-size: small;=
"><span style=3D"font-size: small;">International Trade Documentation</sp=
an></span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Understanding Incoterms 2020 on 23 Sep (Fri=
)</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Understanding Pitfalls in LC Transcations on 23 Oct (=
Wed)</span></span></li>
<li><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">The Basics of Import/Export & International T=
rade on 23 Oct (Wed)</span></span></li>
<li><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">How to Handle Export LCs & BL=
s: Understanding the Revised ISBP 821 & Clarifications to UCP 600 on =
25 Oct (Fri) <strong>- covering revised ISBP 821 released in July 20=
23</strong></span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Understanding the Essentials of Letters of=
Credit on 22 Nov (Fri)</span></span></li>
</ul>
</div>
<p><strong><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">Finance =
for Non-Finance</span></span></strong></p>
<ul>
<li><span style=3D"font=
-size: small;"><span style=3D"font-size: small;">Understanding Financial =
Statements for Non-Finance Personnel on 15 Oct (Tue)</span></span></li>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">E=
ffective Cash Flow Management, Budgeting & Analysis on 12 Nov (Wed)</=
span></span></li>
</ul>
</div>
<div lang=3D"x-western">
<div lang=3D"=
x-western">
<div lang=3D"x-western">
<div lang=3D"x-western">
<div lan=
g=3D"x-western">
<div lang=3D"x-western"><span style=3D"font-size: small=
;"><span style=3D"font-size: small;">To find out more about these worksho=
ps and to download the registration forms, please visit <a href=3D"h=
ttp://www.takx.com.sg/" target=3D"_blank">www.takx.com.sg</a></span></spa=
n></div>
</div>
</div>
</div>
</div>
</div>
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</div>
</div>
=
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<p><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">In the m=
ean time, if you have any enquiries, I'll be glad to answer them on tel: =
6293 9068.</span></span></p>
<p><span style=3D"font-size: small;"><span =
style=3D"font-size: small;">Looking forward to your participation in our =
workshop! </span></span></p>
<div lang=3D"x-western">
<div lang=3D=
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<div lang=3D"x-western">
<div lang=3D"x-western">=
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<div lang=3D"x-western">
<div lang=3D"x-west=
ern"><address><span style=3D"font-size: small;"><span style=3D"font-size:=
small;">Jay Goh </span></span></address><address><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">TAKX Solutions Pte Ltd<=
/span></span></address><address><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">Tel: 6293 9068</span></span></address><address=
><strong><span style=3D"font-size: small;"><span style=3D"font-size: smal=
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le=3D"font-size: small;"><span style=3D"font-size: small;">Singapore 5894=
86</span></span></address><address><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">WEBSITE: <a href=3D"http://www.takx.co=
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