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Debt collection plays an essential role in any busin=
ess. All personnel who are involved in debt collection =
must be trained to assess the chance of recovery within =
the first few minutes into the conversation with the debt=
or. More importantly, to preserve a good business rela=
tionship, they must be diplomatic, tactful and well-versed=
in psychological concepts. Legal action is often the la=
st resort as it is not only costly, but also time-consu=
ming. The "Effective Credit Control & Debt Recovery" worksh=
op by Takx Solutions will impart skills to help compa=
nies minimise bad debts and improve profits through th=
e use of a simple collection tool - the telephone.
Tr=
ainer: Mr Gregory Chua (view profile)
Key topics covered:&nbs=
p;
* Lowering your risk factors - Developing & maintaining a credit =
control process & system
The importance of having a credit c=
ontrol system
Causes of delinquency (external & internal factors) in=
receivables
Establishing policies
Examples of general collection polic=
ies
* Knowing your legal rights - Understanding Singapore’=
s Courts civil claims procedures
Learn the different functions of the =
Small Claims Tribunal, State Courts & High Court
The process of a ci=
vil claim - from the Writ of Summons right up to a winding-up/bankruptcy =
order
* Attributes of an effective collections person - The diff=
erent characteristics required to make a collections person effective
=
Different characteristics a collections person can adopt to be more effec=
tive during a collections encounter
* Collection techniq=
ues - Simple, practical & effective techniques to a=
dopt during a face-to-face or telephone collections cal=
l
“Taboo” words never to use during a collection cal=
l/visit
The art of being in control of a conversation
* Understanding=
the various debtor profiles - Know the different types of delinquent deb=
tors & how to deal with them
Identifying the different types=
of delinquent debtor profiles & how to manage them
* Handlin=
g excuses & objections, gatekeepers etc. - How to =
tell the difference between an excuse or a real object=
ion & how to counter them
“I’ve =
already sent out the cheque”; “The boss is not =
around to sign the cheque...” Learn how to differe=
ntiate between an excuse and a genuine objection to non-p=
ayment & how to counter them
How to get past receptionists,=
secretaries or personal assistants etc. who are a barrier to getting to =
the correct person
Who Should Attend: Accounts re=
ceivables personnel, internal audit personnel, credit contro=
l personnel, sales & marketing personnel, business =
owners and anyone responsible for the collection of payme=
nts from customers
Date : Thursday, 20 November 2025
V=
enue : Hotel venue to be confirmed
Time : 9:00am to 5:00pm (Regist=
ration starts at 8:45am)
Fee : $450 per participant (inclusive of =
Course Materials, Stationery, Buffet Lunch and Refreshments)
To =
sign up for the workshop, please register online so =
that we may reserve a seat for you. Once we have receive=
d your registration details, we will send you a confi=
rmation email along with an invoice to facilitate your=
payment.
Since 2007, TAKX =
Solutions has trained more than 16,000 partic=
ipants from over 6,500 organisations with our=
range of GST, tax, finance, risk m=
anagement and international trade documentation=
workshops. In the coming weeks, Takx =
Solutions will be conducting the following =
workshops:
Taxation
Mastering the Basic & Interm=
ediate Concepts of GST on 14 Nov (Fri)
Fundamentals of Corporate Tax on =
18 Nov (Tue)
GST: Zero-Rating for International Services & Exports o=
n 27 Nov (Thu)
How to Complete IR8A & IR21 on 28 Jan (Wed) - conduct=
ed by KC Academy, please visit www.kcacademy.com.sg for details=
Withholding Tax on Mar 11 (Wed)
Introduction to Transfer Pricing on 25=
Mar (Wed)
Managing Transfer Pricing in Asia on 23 Apr (Thu)
Finance =
/ Accounting
A Practical Guide to FRS Updates on 16 Dec (Tue)
A=
I Automation for Accountants with VBA, ChatGPT & Copilot on 10 Feb (T=
ue)
Preparing Unaudited Financial Statements on 26 Mar (Thu)
Business W=
riting to Collect Debts on 22 Apr (Wed)
International Trade Documentat=
ion
LC Rules: Understanding the Revised ISBP 821 & Clarifications =
to UCP 600 on 21 Nov (Fri)
Understanding Incoterms 2020 on 12 Dec (Fri)
=
The Basics of Import/Export & International Trade on 21 Jan (Wed)
U=
nderstanding Pitfalls in LC Transactions on 27 Feb (Fri)
Understanding t=
he Essentials of Letters of Credit on 22 May (Fri)
Finance for Non-Fin=
ance
Effective Cash Flow Management, Budgeting & Analysis on 21 Ja=
n (Wed)
Effective Foreign Currency Management on 4 Mar (Wed)
Understand=
ing Financial Statements for Non-Finance Personnel on 14 Apr (Tue)
Effec=
tive Budgeting Management on 18 Jun (Thu)
To find out more about these=
workshops and to download the registration forms, please visit www.=
takx.com.sg
In the mean time, if you have any enquiries, I'll be glad to=
answer them on tel: 6293 9068.
Looking forward to your participation in=
our workshop!
Jay Goh TAKX Solutions Pte LtdTel: 6293 9068We=
've moved! We're now located at: 960 Dunearn Road #06-25Singapore 58=
9486WEBSITE: http://www.takx.com.sg Note: To unsubscribe from t=
his mailing list, please reply to this message and indicate UNSUBSCRIBE i=
n the subject header.
--=_Y2+4FBM7+NIEqnW7SIoMXoECZJEUcKXclhunQxoeJunbsX+2
Content-Type: text/html; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
<div lang=3D"x-western">
<div lang=3D"x-western">
<p><span style=3D"fon=
t-size: small;">Debt collection plays an essential role =
in any business. All personnel who are involved in debt =
collection must be trained to assess the chance of recovery =
within the first few minutes into the conversation with =
the debtor. More importantly, to preserve a good busin=
ess relationship, they must be diplomatic, tactful and =
well-versed in psychological concepts. Legal action is oft=
en the last resort as it is not only costly, but also =
time-consuming. The <strong>"Effective Credit Control & Debt R=
ecovery"</strong> workshop by Takx Solutions will=
impart skills to help companies minimise bad debts an=
d improve profits through the use of a simple collection t=
ool - the telephone.</span></p>
<p><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><strong>Trainer: <a href=3D"http=
s://www.takx.com.sg/trainer/gregory-chua" target=3D"_blank">Mr Gregory Ch=
ua (view profile)</a></strong> </span></span></p>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Key topics covered:=
</span></span></p>
<p><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;"><strong>* Lowering your risk factors - Developing=
& maintaining a credit control process & system</strong> </=
span></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=
=3D"font-size: small;">The importance of having a credit control system</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Causes of delinquency (external & internal factors)=
in receivables</span></span></li>
<li><span style=3D"font-size: small;"=
><span style=3D"font-size: small;">Establishing policies</span></span></l=
i>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Examples of general collection policies </span></span></li>
</ul=
>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-size:=
small;">* Knowing your legal rights - Understanding Singapore’s Co=
urts civil claims procedures</span></span></strong></p>
<ul>
<li><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">Learn the d=
ifferent functions of the Small Claims Tribunal, State Courts & High =
Court</span></span></li>
<li><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;">The process of a civil claim - from the Writ of =
Summons right up to a winding-up/bankruptcy order </span></span></li=
>
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;">* Attributes of an effective collections person - The dif=
ferent characteristics required to make a collections person effective</s=
pan></span></strong></p>
<ul>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Different characteristics a collections pe=
rson can adopt to be more effective during a collections encounter</span>=
</span></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"=
font-size: small;"><strong>* Collection techniques - Simp=
le, practical & effective techniques to adopt during =
a face-to-face or telephone collections call</strong>&n=
bsp;</span></span></p>
<ul>
<li><span style=3D"font-size: small;"><span=
style=3D"font-size: small;">“Taboo” words never to use durin=
g a collection call/visit</span></span></li>
<li><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">The art of being in control =
of a conversation</span></span></li>
</ul>
<p><span style=3D"font-size:=
small;"><span style=3D"font-size: small;"><strong>* Understanding the va=
rious debtor profiles - Know the different types of delinquent debtors &a=
mp; how to deal with them</strong> </span></span></p>
<ul>
<li><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">Identify=
ing the different types of delinquent debtor profiles & how to manage=
them</span></span></li>
</ul>
<p><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;"><strong>* </strong><strong>Handling =
excuses & objections, gatekeepers etc. - How to te=
ll the difference between an excuse or a real objection=
& how to counter them</strong> </span></span></p>
=
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;">“I’ve already sent out the cheque”;=
“The boss is not around to sign the cheque...&rd=
quo; Learn how to differentiate between an excuse and a =
genuine objection to non-payment & how to counter them</spa=
n></span></li>
<li><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">How to get past receptionists, secretaries or personal ass=
istants etc. who are a barrier to getting to the correct person</span></s=
pan></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"fon=
t-size: small;"><strong>Who Should Attend: </strong>Accounts =
receivables personnel, internal audit personnel, credit =
control personnel, sales & marketing personnel, bu=
siness owners and anyone responsible for the collection =
of payments from customers </span></span></p>
<p><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Date : =
Thursday, 20 November 2025</strong> </span></span></p>
<p><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Venue =
: Hotel venue to be confirmed</strong> </span></span></p>
<p><span =
style=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Tim=
e : 9:00am to 5:00pm (Registration starts at 8:45am)</strong> </span=
></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;"><strong>Fee : $450 per participant (</strong><strong>inclusiv=
e of Course Materials, Stationery, Buffet Lunch and Refreshments)</strong=
> </span></span></p>
<div lang=3D"x-western">
<p><span style=3D"fo=
nt-size: small;"><span style=3D"font-size: small;">To sign up for the wor=
kshop, <strong>please </strong><strong><a href=3D"https://www.t=
akx.com.sg/workshop/effective-credit-control-and-debt-recovery" target=3D=
"_blank">register online</a> </strong>so that we =
may reserve a seat for you. Once we have received your =
registration details, we will send you a confirmation email a=
long with an invoice to facilitate your payment. </span=
></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;">Since 2007, TAKX Solut=
ions has trained more than 16,000 participant=
s from over 6,500 organisations with our ra=
nge of GST, tax, finance, risk manage=
ment and international trade documentation =
workshops. In the coming weeks, Takx Solut=
ions will be conducting the following =
workshops: </span></span></p>
<p><span style=3D"font-size: small;">=
<span style=3D"font-size: small;"><strong>Taxation</strong> </span><=
/span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"fo=
nt-size: small;">Mastering the Basic & Intermediate Concepts of GST o=
n 14 Nov (Fri)</span></span></li>
<li><span style=3D"font-size: small;">=
<span style=3D"font-size: small;">Fundamentals of Corporate Tax on 18 Nov=
(Tue)</span></span></li>
<li><span style=3D"font-size: small;"><span st=
yle=3D"font-size: small;">GST: Zero-Rating for International Services &am=
p; Exports on 27 Nov (Thu)</span></span></li>
<li><span style=3D"font-si=
ze: small;">How to Complete IR8A & IR21 on 28 Jan (Wed) - conducted b=
y KC Academy, please visit <a style=3D"font-size: small;" href=3D"ht=
tps://kcacademy.com.sg/">www.kcacademy.com.sg</a> for details</span>=
</li>
<li><span style=3D"font-size: small;">Withholding Tax on Mar 11 (W=
ed)</span></li>
<li><span style=3D"font-size: small;">Introduction to Tr=
ansfer Pricing on 25 Mar (Wed)</span></li>
<li><span style=3D"font-size:=
small;">Managing Transfer Pricing in Asia on 23 Apr (Thu)</span></li>
<=
/ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"font-si=
ze: small;">Finance / Accounting </span></span></strong></p>
<ul>
=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;">A=
Practical Guide to FRS Updates on 16 Dec (Tue)</span></span></li>
<li><=
span style=3D"font-size: small;"><span style=3D"font-size: small;">AI Aut=
omation for Accountants with VBA, ChatGPT & Copilot on 10 Feb (Tue)</=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Preparing Unaudited Financial Statements on 26 Mar (Thu=
)</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Business Writing to Collect Debts on 22 Apr (Wed)</sp=
an></span></li>
</ul>
<p><strong><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">International Trade Documentation</span></s=
pan></strong></p>
<ul>
<li><span style=3D"font-size: small;">LC Rules: =
Understanding the Revised ISBP 821 & Clarifications to UCP 600 on 21 =
Nov (Fri)</span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;">Understanding Incoterms 2020 on 12 Dec (Fri)</span></=
span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;">The Basics of Import/Export & International Trade on 21 Ja=
n (Wed)</span></span></li>
<li><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;">Understanding Pitfalls in LC Transactions on 2=
7 Feb (Fri)</span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">Understanding the Essentials of Letters of=
Credit on 22 May (Fri)</span></span></li>
</ul>
<p><strong><span style=
=3D"font-size: small;"><span style=3D"font-size: small;">Finance for Non-=
Finance</span></span></strong></p>
<ul>
<li><span style=3D"font-size: s=
mall;"><span style=3D"font-size: small;">Effective Cash Flow Management, =
Budgeting & Analysis on 21 Jan (Wed)</span></span></li>
<li><span st=
yle=3D"font-size: small;"><span style=3D"font-size: small;">Effective For=
eign Currency Management on 4 Mar (Wed)</span></span></li>
<li><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">Understanding =
Financial Statements for Non-Finance Personnel on 14 Apr (Tue)</span></sp=
an></li>
<li><span style=3D"font-size: small;"><span style=3D"font-size:=
small;">Effective Budgeting Management on 18 Jun (Thu)</span></span></li=
>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-size: =
small;">To find out more about these workshops and to download the regist=
ration forms, please visit <a href=3D"http://www.takx.com.sg/" targe=
t=3D"_blank">www.takx.com.sg</a></span></span></p>
<p><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;">In the mean time, if yo=
u have any enquiries, I'll be glad to answer them on tel: 6293 9068.</spa=
n></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;">Looking forward to your participation in our workshop! =
</span></span></p>
<address><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;">Jay Goh </span></span></address><address><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">TAKX Sol=
utions Pte Ltd</span></span></address><address><span style=3D"font-size: =
small;"><span style=3D"font-size: small;">Tel: 6293 9068</span></span></a=
ddress><address><strong><span style=3D"font-size: small;"><span style=3D"=
font-size: small;">We've moved! We're now located at: </span></span>=
</strong></address><address><span style=3D"font-size: small;"><span style=
=3D"font-size: small;">960 Dunearn Road #06-25</span></span></address><ad=
dress><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
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