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Difficult people and sit=
uations are part and parcel of our lives. Howeve=
r, avoiding difficult colleagues/customers at =
work is not an option. This workshop is desig=
ned to help you gain insights into the psychology of =
difficult people, understand the positive intent =
behind their difficult behaviours, learn effecti=
ve neuro-linguistic programming (NLP) techniqu=
es to build trust and rapport, practice assertive =
communication to put your viewpoints across effecti=
vely, and acquire effective strategies to handle =
four types of difficult people.
Key Topics Cover=
ed:
How to Handle Difficult Behaviours
Understand differe=
nt types of difficult behaviours
Acquire the competency for handling dif=
ficult people
Insights into the Psychology of Difficult People&n=
bsp;
Understand why difficult people behave the way they do
Know the =
reason why their difficult behaviours are aggravated when their intents a=
re not met
Practise Empathy and Understand Their Needs
=
Build trust and rapport using effective NLP techniques
Understand the ro=
ot cause of people's difficult behaviour
Express Yourself Assert=
ively
Convey your viewpoints using assertive communication techn=
iques
Communicate effectively using effective language patterns
=
Apply an Effective Strategy to Handle Difficult People
Gain ins=
ights into the intent of four different types of difficult people
Use an=
effective strategy to handle difficult people to achieve win-win outcome=
s
Handling Difficult People Effectively
Trainer: Mr =
Koh Thong Joo (click here for profile)
Date : Thursday, 12 March 2=
026
Venue : Hotel venue to be confirmed
Time : 9:00am =
to 5:00pm (Registration starts at 8:45am)
Fee : $450 per par=
ticipant (inclusive of Course Materials, Stationery, Buffet Lunch and Ref=
reshments)
To sign up for the workshop, please register =
online so that we may reserve a seat for=
you. Once we have received your registration=
details, we will send you a confirmation email along=
with an invoice to facilitate your payment.
In th=
e coming weeks, KC Academy will be conducting the following workshops:&nb=
sp;
HRM / HRD
Essential Skills for New Managers on 6 Mar =
(Fri)
Practical Strategies for Preventing & Managing Workplace Confl=
icts on 13 Mar (Fri)
Employment Act & Its Practical Applications on =
9 Apr (Thu)
Effective Interpersonal Skills in Managing Employees on 16 A=
pr (Thu)
Building High Performance Teams on 10 May (Tue)
Handling =
Workplace Anger & Conflict on 12 Jun (Fri)
Comp & Ben / Payrol=
l
Payroll Administration on 17 Apr (Fri)
How to Complete IR8A & I=
R21 on 25 Nov (Wed)
Soft Skills
Professional Business W=
riting on 12 Mar (Thu)
Essentials of Email Writing & Etiquette on 25=
Mar (Wed)
Leveraging ChatGPT to Boost Critical Thinking, Problem-Solvin=
g & Creativity on 26 Mar (Thu)
Flourishing at Work with Positive Psy=
chology on 10 Apr (Fri)
Effective Negotiation Skills on 17 Apr (Fri)
Im=
pactful Presentation Skills on 22 Apr (Wed)
Managing Stress & Stayin=
g Positive at the Workplace on 24 Apr (Fri)
Avoiding Common Grammar Mist=
akes in Business Writing on 15 May (Fri)
A Practical Guide to Improving =
Productivity & Time Management on 17 Jun (Wed)
Keys to Instant Rappo=
rt - Effective Communication for Better Working Relationships on 23 Jun (=
Tue)
Communicate Effectively Using the 6D Approach on 16 Jul (Thu)
Fo=
r more information about these workshops and to download the registration=
forms, please visit www.kcacademy.com.sg.
In the mean time, if you=
have any enquiries, I'll be glad to answer them on tel: 6293 9068.
Look=
ing forward to your participation in our workshops!
Jay GohKC Academy Pt=
e LtdTel: 6293 9068We've moved! We're now located at:960 Dunearn Road #06=
-25 Singapore 589486WEBSITE: https://www.kcacademy.com.sg =
Note: To unsubscribe from this mailing list, please reply to this message=
and indicate UNSUBSCRIBE in the subject header.
=
--=_FzfEzQrHlj4nPLLG6WMwHZDbeDQHzdD5lymYQUg2JvTwsyCd
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<div lang=3D"x-western">
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n">
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estern">
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ng=3D"x-western">
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iv lang=3D"x-western">
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>
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tern">
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<div lang=3D"=
x-western">
<p><span style=3D"font-size: small;">Difficult people and=
situations are part and parcel of our lives. Ho=
wever, avoiding difficult colleagues/customers=
at work is not an option. This workshop is d=
esigned to help you gain insights into the psychology o=
f difficult people, understand the positive int=
ent behind their difficult behaviours, learn eff=
ective neuro-linguistic programming (NLP) tech=
niques to build trust and rapport, practice assertive =
communication to put your viewpoints across eff=
ectively, and acquire effective strategies to han=
dle four types of difficult people.<strong> </stro=
ng></span></p>
<p><span style=3D"font-size: small;"><span style=3D"font-=
size: small;"><span style=3D"font-size: small;"><strong>Key Topics Covere=
d:</strong> </span></span></span></p>
<p><span style=3D"font-size: =
small;"><span style=3D"font-size: small;"><span style=3D"font-size: small=
;"><strong>How to Handle Difficult Behaviours</strong> </span></span=
></span></p>
<ul>
<li><span style=3D"font-size: small;"><span style=3D"=
font-size: small;"><span style=3D"font-size: small;">Understand different=
types of difficult behaviours</span></span></span></li>
<li><span style=
=3D"font-size: small;"><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;">Acquire the competency for handling difficult people&nb=
sp;</span></span></span></li>
</ul>
<p><span style=3D"font-size: small;=
"><span style=3D"font-size: small;"><span style=3D"font-size: small;"><st=
rong>Insights into the Psychology of Difficult People</strong> </spa=
n></span></span></p>
<ul>
<li><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;">Understand w=
hy difficult people behave the way they do</span></span></span></li>
<li=
><span style=3D"font-size: small;"><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;">Know the reason why their difficult behavio=
urs are aggravated when their intents are not met </span></span></sp=
an></li>
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font=
-size: small;"><span style=3D"font-size: small;"><strong>Practise Empathy=
and Understand Their Needs</strong> </span></span></span></p>
<ul>=
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;"=
><span style=3D"font-size: small;">Build trust and rapport using effectiv=
e NLP techniques</span></span></span></li>
<li><span style=3D"font-size:=
small;"><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Understand the root cause of people's difficult behaviour </span=
></span></span></li>
</ul>
<p><span style=3D"font-size: small;"><span s=
tyle=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Expr=
ess Yourself Assertively</strong> </span></span></span></p>
<ul>
<=
li><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;">Convey your viewpoints using assertive co=
mmunication techniques</span></span></span></li>
<li><span style=3D"font=
-size: small;"><span style=3D"font-size: small;"><span style=3D"font-size=
: small;">Communicate effectively using effective language patterns =
</span></span></span></li>
</ul>
<p><span style=3D"font-size: small;"><=
span style=3D"font-size: small;"><span style=3D"font-size: small;"><stron=
g>Apply an Effective Strategy to Handle Difficult People</strong> </=
span></span></span></p>
<ul>
<li><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;">Gain insi=
ghts into the intent of four different types of difficult people</span></=
span></span></li>
<li><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Use an effective stra=
tegy to handle difficult people to achieve win-win outcomes </span><=
/span></span></li>
</ul>
<p><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;"><strong>Handli=
ng Difficult People Effectively</strong> </span></span></span></p>
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><strong>Trainer: <a href=3D"https://=
kcacademy.com.sg/trainers/koh-thong-joo" target=3D"_blank">Mr Koh Thong J=
oo (click here for profile)</a></strong> </span></span></span></p>
=
<p><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><strong>Date : Thursday, 12 March 2026</s=
trong> </span></span></span></p>
<p><span style=3D"font-size: small=
;"><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
trong>Venue : </strong><strong>Hotel venue to be confirmed</strong>&=
nbsp;</span></span></span></p>
<p><span style=3D"font-size: small;"><spa=
n style=3D"font-size: small;"><span style=3D"font-size: small;"><strong>T=
ime : 9:00am to 5:00pm (Registration starts at 8:45am)</strong><strong>&n=
bsp;</strong> </span></span></span></p>
<p><span style=3D"font-size=
: small;"><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;"><strong>Fee : $450 per participant (</strong><strong>inclusive of Co=
urse Materials, Stationery, Buffet Lunch and Refreshments)</strong> =
</span></span></span></p>
<p><span style=3D"font-size: small;"><span sty=
le=3D"font-size: small;"><span style=3D"font-size: small;">To sign up for=
the workshop, <strong>please </strong><a href=3D"https://kcaca=
demy.com.sg/workshops/handling-difficult-people-effectively" target=3D"_b=
lank"><strong>register online</strong></a> so =
that we may reserve a seat for you. Once we have recei=
ved your registration details, we will send you a =
confirmation email along with an invoice to f=
acilitate your payment.</span></span></span></p>
<p><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">In the coming weeks, KC Academy will be conducting the fol=
lowing workshops: </span></span></span></p>
<p><span style=3D"font-=
size: small;"><span style=3D"font-size: small;"><span style=3D"font-size:=
small;"><strong>HRM / HRD</strong> </span></span></span></p>
=
<ul>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">Essential Skills for New Managers=
on 6 Mar (Fri)</span></span></span></li>
<li><span style=3D"font-size: =
small;"><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Practical Strategies for Preventing & Managing Workplace Conflicts=
on 13 Mar (Fri)</span></span></span></li>
<li><span style=3D"font-size:=
small;"><span style=3D"font-size: small;"><span style=3D"font-size: smal=
l;">Employment Act & Its Practical Applications on 9 Apr (Thu)</span>=
</span></span></li>
<li><span style=3D"font-size: small;"><span style=3D=
"font-size: small;"><span style=3D"font-size: small;">Effective Interpers=
onal Skills in Managing Employees on 16 Apr (Thu)</span></span></span></l=
i>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small=
;">Building High Performance Teams on 10 May (Tue)</span></span></li=
>
<li><span style=3D"font-size: small;"><span style=3D"font-size: small;=
">Handling Workplace Anger & Conflict on 12 Jun (Fri)</span></span></=
li>
</ul>
<p><strong><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">Comp & Ben / Payr=
oll</span></span></span></strong></p>
<ul>
<li><span style=3D"font-size=
: small;"><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Payroll Administration on 17 Apr (Fri)</span></span></span></li>
<l=
i><span style=3D"font-size: small;"><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;">How to Complete IR8A & IR21 on 25 Nov =
(Wed)</span></span></span></li>
</ul>
<p><span style=3D"font-size: smal=
l;"><span style=3D"font-size: small;"><span style=3D"font-size: small;"><=
strong>Soft Skills</strong> </span></span></span></p>
<ul>
<=
li><span style=3D"font-size: small;"><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;">Professional Business Writing on 12 Mar (=
Thu)</span></span></span></li>
<li><span style=3D"font-size: small;"><sp=
an style=3D"font-size: small;"><span style=3D"font-size: small;">Essentia=
ls of Email Writing & Etiquette on 25 Mar (Wed)</span></span></span><=
/li>
<li><span style=3D"font-size: small;"><span style=3D"font-size: sma=
ll;">Leveraging ChatGPT to Boost Critical Thinking, Problem-Solving &=
Creativity on 26 Mar (Thu)</span></span></li>
<li><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">Flourishing at Work with P=
ositive Psychology on 10 Apr (Fri)</span></span></li>
<li><span style=3D=
"font-size: small;"><span style=3D"font-size: small;"><span style=3D"font=
-size: small;">Effective Negotiation Skills on 17 Apr (Fri)</span></span>=
</span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-s=
ize: small;"><span style=3D"font-size: small;">Impactful Presentation Ski=
lls on 22 Apr (Wed)</span></span></span></li>
<li><span style=3D"font-si=
ze: small;"><span style=3D"font-size: small;"><span style=3D"font-size: s=
mall;">Managing Stress & Staying Positive at the Workplace on 24 Apr =
(Fri)</span></span></span></li>
<li><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Avoidin=
g Common Grammar Mistakes in Business Writing on 15 May (Fri)</span></spa=
n></span></li>
<li><span style=3D"font-size: small;"><span style=3D"font=
-size: small;"><span style=3D"font-size: small;">A Practical Guide to Imp=
roving Productivity & Time Management on 17 Jun (Wed)</span></span></=
span></li>
<li><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;"><span style=3D"font-size: small;">Keys to Instant Rapport - Ef=
fective Communication for Better Working Relationships on 23 Jun (Tue)</s=
pan></span></span></li>
<li><span style=3D"font-size: small;"><span styl=
e=3D"font-size: small;"><span style=3D"font-size: small;">Communicate Eff=
ectively Using the 6D Approach on 16 Jul (Thu)</span></span></span></li>
=
</ul>
<p><span style=3D"font-size: small;"><span style=3D"font-size: sm=
all;"><span style=3D"font-size: small;">For more information about these =
workshops and to download the registration forms, please visit <a hr=
ef=3D"https://kcacademy.com.sg/" target=3D"_blank">www.kcacademy.com.sg</=
a>.</span></span></span></p>
<p><span style=3D"font-size: small;"><span =
style=3D"font-size: small;"><span style=3D"font-size: small;">In the mean=
time, if you have any enquiries, I'll be glad to answer them on tel: 629=
3 9068.</span></span></span></p>
<p><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Looking=
forward to your participation in our workshops!</span></span></span></p>=
<address><address><span style=3D"font-size: small;"><span style=3D"font=
-size: small;"><span style=3D"font-size: small;">Jay Goh</span></span></s=
pan></address><address><span style=3D"font-size: small;"><span style=3D"f=
ont-size: small;"><span style=3D"font-size: small;">KC Academy Pte Ltd</s=
pan></span></span></address><address><span style=3D"font-size: small;"><s=
pan style=3D"font-size: small;"><span style=3D"font-size: small;">Tel: 62=
93 9068</span></span></span></address><address><strong><span style=3D"fon=
t-size: small;"><span style=3D"font-size: small;"><span style=3D"font-siz=
e: small;">We've moved! We're now located at:</span></span></span></stron=
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